5-Dimes

[vpwarrior]

Anybody have any info on 5 Dimes sportsbook? Is it fair, problems getting paid, etc.?
I've also noted not many people use this sportsbook forum. Does this mean not many problems w/s-books or don't many people use s-books?

[kassiap]

My experience with 5Dimes used to be good.However they stopped taking credit cards as form of deposit so i went elsewhere.

The intial withdraw stage is very long and frustrating but in the end you will get paid.They are not thieves anyway.


If you are looking for a good sportsbook there are a few others like carib and pinnacle that are extremly better. but atleast 5dimes will pay you that is for sure...................(after pulling a few teeth)

[catrina m]

I use carib because the have use my wallet. I got a nice birthday bonus and they paid me quickly. I love to bet on college football and Alabama in particular.

Except for the sugar bowl (ouch!)

[KasinoKing]

I've also noted not many people use this sportsbook forum. Does this mean not many problems w/s-books or don't many people use s-books?

I've noticed that different forums tend to attract members who the majority of have a particular interest; i.e. CasinoMeister attracts mainly casino players, while other forums are full of Poker talk, Sports, Bingo, or whatever...
The best Sportsbook site I know is www.thegamblersunderground.com

KK

[LOOKAWAY]

Hi kk, is this the forum your Super Moderator at

Push that tin

[cooperspick]

Anybody have any info on 5 Dimes sportsbook? Is it fair, problems getting paid, etc.?
I've also noted not many people use this sportsbook forum. Does this mean not many problems w/s-books or don't many people use s-books?

I have only heard good things about them about their payout statuses and customer support. Getting paid takes the average of 2-4 weeks as with all other sportsbooks.

[GGW Laurie]

I have heard nothing but good things about them and have had no complaints

Laurie

[Luckylizzy]

Last year when that Pitbull Poker site was taken down and arrests were made due to the use of superusers, there were some complaints about how players would be paid for any wrongful losses. Five Dimes used the Pitbull skin from what I know and to my knowledge, they did attempt to help players.

But there is a chat log from one of the customers where the owner, Tony is pretty rude to the player. I don't think a customer service person should ever talk to a customer like this, especially the owner of the company. Here is the post the player made on 2+2 about the issue and then his chat history with the owner of Five Dimes:


“I have played with 5dimes for a couple of years. I played a lot of poker through their flash poker room which was a skin of pitbull poker. It is came out that pibull poker owners were playing there against customers and cheating them. It is has been verified on 2+2 poker forum by the pitbull poker respresentavivre Dave he went to shop and they were packing up servings trying to get away and the authorities were called and they have been arrested. Also on parttimepoker there is an article explaining what happened. I called 5dimes and explained and they said they will be not be reimbursing for anything, I played in the biggest cash games there buying in for 500 at a time. There is no telling how much money I was cheated out of. 5dimes says that since they were in business with pitbull poker and they are no longer in business that they can’t recover my stolen funds, that not my problem that is theres. I should be compensated by 5dimes that is there responsibility not to be in business with crooks I intrusted my money and there integrity there is why I played. PLEASE HELP!”

Please wait for a site operator to respond.

You are now chatting with 'Diana'

Diana: Hello. How may I assist you today?

fareed: I need to speak with tony

Diana: Just a moment please

Please wait while I transfer the chat to 'Tony'.

You are now chatting with 'Tony'

Tony: how can I help you today?

fareed: Hello tony, I have called referring to flash poker room situation and was blown off, I then posted at SBR about situation and sent email with link to thread and now my account is dissabled. I played alot on flash poker room at the biggest tables, I am member of 2+2 poker where scandal of cheating has been revealed by daves Brenes employee at pitbull now there owners are arrested I am justing wanting some type of compensation seeing there is no teeling how much money I was cheated out of, I have been good customer and have referred player that loses thousands , I just want this made right sir

Tony: really, losses of thousands?

Tony: you've got so many notes on your account for "issues" that my new notes didn't even fit

Tony: and you like to play your little "take care of everything I need or I'll run and post"

fareed: I tried to call and speak with some one but was not taken serious

Tony: i don't think there was a single thing wrong at pitbull other than they turned out to be underfunded

Tony: well, I the authority going no higher than me, and from your notes and action, I don't see why anyone should take you seriously

Tony: *well, the authority going no higher than me, and from your notes and action, I don't see why anyone should take you seriously

fareed: no there is many players at 2+2 poker who have come together with various instances, I just know for sure one time I was called with 10 high and for 1.2k pot and that is not possible

fareed: I understand they are a diffent company than you

Tony: Poker transfers 02/19/2008 to date:

Tony: Transfers to Flash Poker from 5d: $7,564.18

Tony: Transfers from Flash Poker to 5d: $10,227.16

Tony: Transfers to 3D Poker from 5d: $5,960

Tony: Transfers from 3D Poker to 5d: $3,242

Tony: do you want to share those figures in all your posts, or do you want me to?

fareed: I will share those as I do not have them and I tried contacting pitbull poker for hand histories not even blasming you

Tony: "5dimes has screwed me out of thousands! "

Tony: is that you?

fareed: I just know of one player I played with and he is supposedly one the superusers, yes I was mad because support basicaaly hung up one me

Tony: well, i don't blame them

Tony: "5dimes has screwed me out of thousands! "

Tony: is that you?

fareed: I fell like I should be heard when I refeer my best friend who has deposited around 6k and never withdrew

Tony: lets try this one more time...

Tony: "5dimes has screwed me out of thousands! "

Tony: is that you?

fareed: yes that was my post as I was very upset not to be even heard the amount of money could well be in the thousands sir, I mean just a little understanding would have been nice

fareed: as you can see I also posted that my email was reponedtoo

Tony: "reponedtoo" what does that mean?

fareed: I also explained that 5dimes was a skin of pitbull poker and I played at 5dimes because of the integerity you have earned

fareed: responed too

fareed: responded to

Tony: and explain how "5dimes has screwed me out of thousands!"

fareed: I was obviously involved in hands where supersusers beat me out of money , please check link at 2+2 with over 1k posts concerning this,I dont expect 5dimes to refund all that juct a something saying hey we had no contraol of pitbull poker that we did business with, I mean i refer poeple and always say you dont have to worry about 5dimes they are straight up but pitbull poker was not straight so as 5dimes is I assumed you would make it right

Tony: [23:11:19] Tony: Transfers to Flash Poker from 5d: $7,564.18

Tony: [23:11:19] Tony: Transfers from Flash Poker to 5d: $10,227.16

Tony: what more do I have to say?

Tony: how about we're honoring all winnings from pitbull even though we know they're not going to settle their figure with us

Tony: how about all funds transferred to that skin are being honored

Tony: too difficult to comprehend those facts?

fareed: I won money and have had night where I lost 4figures, I know I have played against superuser and he was one who called with 10 high on river allin, no one in world calls that

Tony: "and 5Dimes screwed me out of thousands!"

fareed: if you have hand histories you can see this

Tony: i don't have hand histories

Tony: and i don't have any e-mail requests for hand histories

Tony: now that pitbull has closed up shop, that is the end of that opportunity

Tony: everyone on 2+2 is so damm smart, then what were they don't on such a bad network?

Tony: i still think all this "superuser" crap is non-sense

Tony: but it killed a company

Tony: you have my stance on things, what else you need me to answer?

fareed: Well tony I still want to be a customer and would appreciate sometype of rebate on at least the one instance I know for sure, i mean all I am asking for is some type of gesture to resolve problem

Tony: i see no problem

Tony: i see only accusations

Tony: i see a customer who won on a network

Tony: now, I in no way think there were any so called "super-users" on the pitbull network

Tony: but if in any way I thought there were, do you think I would allow 5Dimes customers to continue to play there?

Tony: and this is a yes or no question, i don't want a paragraph from you

fareed: I know at the biggest buyin that I played buying in for $500 we all discuedd at 2+2 I was cheated by superuser that DAves Brenes confirms

Tony: i asked a yes or no question

Tony: simple question

Tony: you plan on answering?

fareed: and I think you would not intenationally involve 5dimes with crooks

Tony: and i don't involve myself with customer's like you

Tony: we'll keep your account closed

Tony: 5Dimes no longer needs you as a customer

fareed: wow nice customer serice

Tony: its clear from all the notes that 5Dimes is not capable of living up to your standards

Tony: consider it me doing you a favor

Tony: plenty of other A+ companies out there for you to play with

fareed: Well I deposited my money with you and if has been cheated through your flash poker romm, I will tell my story at all my forums just to warn your customers and future ones.

The most important part of this conversation might very well be this:

Tony: [23:11:19] Tony: Transfers to Flash Poker from 5d: $7,564.18
Tony: [23:11:19] Tony: Transfers from Flash Poker to 5d: $10,227.16
Tony: what more do I have to say?
Tony: how about we're honoring all winnings from pitbull even though we know they're not going to settle their figure with us
Tony: how about all funds transferred to that skin are being honored
Tony: too difficult to comprehend those facts?

I don't know what you all think, but I feel like Tony was being very unprofessional with handling this complaint. It put a bad taste in my mouth for five dimes. But I guess it is not so bad since most people here have only good things to say.

[Nobunaga]

It sounds like this issue should go to the Casinomeister here and see what he can do with this given situation, or bring it up at his next gambling conference.

If 5 Dimes is involved with this other poker company, then this situation could be similar to the whole Ultimate Bet issue.

It also shows the dark sides of doing business over the internet, as many companies don't use web cam to conduct business with their customers, to handle disputes, lying customers, and even mistakes that companies do make.

It may take a lawsuit, law enforcement and criminal charges being laid to get the money you feel is owed to you.

It depends on how far you and other people are willing to take your complaints, to private investigators, lawyers who deal with international law.

Class action lawsuits can happen too.

In the future, stick with companies like Poker Stars, Full Tilt Poker, Party Poker, companies who do pay up and will clear up mistakes when they do happen.

This is the worst incident I have heard about 5 Dimes to date.I've have online friends who use 5 Dimes, suggested to me to use their sports book in the past, and have had no issues with them.

Hope that 5 Dimes and you will work something fair and reasonable out.

Nobunaga

[Luckylizzy]

This wasn't my personal issue with 5 Dimes, but something I found on a poker forum.

It appears to me that it may have been an overreacting customer but that still doesn't excuse the way Tony handled it. I wonder what his side of the story is about what happened.

Also, I'm sure 5 Dimes is an honest site- I'm just not to thrilled with the customer service in this situation.

But then again, everybody has those bad days where they act like a fool over something and maybe this was one of those days for Tony.