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Rushmore - withdrawal delay

L

luvmycop

Dormant account
Joined
Nov 11, 2011
Location
united states
:confused:
Rushmore is really draggggging its feet when it comes to my withdraw submitted on the 6th of Nov, they stated they need my bank information (which they have on file) from my last deposit. So of course I resent it. On the 11th on Nov I received email stating everything has been approved, excepted, and processed, should be in my account 6*10 bus days. On the 23rd I received email to advise me that they require a SWIFT code due to changing processors. So of course I called my bank does not have a Swift code so they requested that I get hold of family member with a bank that does have one. I did have to provide them with all of my daughters banking info (which needless to say she is not happy about) I was told it would prob take about another week but they will try to push through. Try to do follow up on Friday. Which I did and chat says did u get email on 23rd they need your swift code.. omg REALLY
Someone really needs to get on this "just saying":mad:
 
rushmore

well still waiting its been about a month now was hoping to have deposited in account last week or start of this week. REALLY could use my withdraw trying to be patient as possible. I was told i was on VIP list and they would be processed first, no email yet no money yet. Spoke with them on Monday and they stated processor does have it and it should be in this week. I really hope so waiting and waiting and waiting. I also do did contact my bank they said no swift code was needed in US banks convert all monies from whatever to US dollars. But I did however give them my daughters bank account information for her bank has SWIFT code (rushmore told me)
I will keep everyone posted hope they can pull through this i do enjoy that site




luvmycop said:
:confused:
Rushmore is really draggggging its feet when it comes to my withdraw submitted on the 6th of Nov, they stated they need my bank information (which they have on file) from my last deposit. So of course I resent it. On the 11th on Nov I received email stating everything has been approved, excepted, and processed, should be in my account 6*10 bus days. On the 23rd I received email to advise me that they require a SWIFT code due to changing processors. So of course I called my bank does not have a Swift code so they requested that I get hold of family member with a bank that does have one. I did have to provide them with all of my daughters banking info (which needless to say she is not happy about) I was told it would prob take about another week but they will try to push through. Try to do follow up on Friday. Which I did and chat says did u get email on 23rd they need your swift code.. omg REALLY
Someone really needs to get on this "just saying":mad:
Click to expand...
 
Swift code only needed for international wires so appears they have once again changed to a processor that is going to send international and not domestic wire transfers. All u.s. banks have swift codes but many credit union banks do not.

the information about rushmore wire transfer problems is documented quite well in another thread. suggest you read that thread.

Also, suggest you contact Rushmore during the cashiers normal operating times via phone.
 
rushmore

Yes.. I have contacted them during business hours spoke with rep last wed and this monday. My bank did state they did NOT have swift code but does convert money to US dollars and no swift code was needed for the transfer.


footdr said:
Swift code only needed for international wires so appears they have once again changed to a processor that is going to send international and not domestic wire transfers. All u.s. banks have swift codes but many credit union banks do not.

the information about rushmore wire transfer problems is documented quite well in another thread. suggest you read that thread.

Also, suggest you contact Rushmore during the cashiers normal operating times via phone.
Click to expand...
 
luvmycop said:
Yes.. I have contacted them during business hours spoke with rep last wed and this monday. My bank did state they did NOT have swift code but does convert money to US dollars and no swift code was needed for the transfer.
Click to expand...

I am thinking that eventhough your bank may not require a swift code that their bank might require one. I haven't heard of a any major us bank not having a Swift Code. My bank:

Bank of America's SWIFT Code number is BOFAUS3N. The Society for Worldwide Interbank Financial Telecommunication (SWIFT) is an industry-owned co-operative supplying secure, standardized messaging services and interface software to nearly 8,100 financial institutions in 207 countries and territories. SWIFT members include banks, broker-dealers and investment managers. While not always required, a Swift Code number may be required by some banks for the completion of wire transfers.

Call your banks customer service and ask for the swift code, they should have one. U.S. Banks just don't participate in IBAN system unless they have international banks:

The International Bank Account Number (IBAN) is the international standard for identifying international bank accounts across national borders.

The IBAN is comprised of a maximum of 27 alphanumeric characters within Europe and a maximum of 34 outside of Europe (German IBAN: 22 characters). At present, the United States does not participate in IBAN. Therefore, Bank of America does not have an IBAN number.

When sending wire transfers to countries that have IBAN numbers, we recommend including those numbers in your wire transfer documentation. According to the European Directive, only the account-keeping bank may calculate the IBAN / check digits. To obtain the IBAN numbers of another bank, please visit that banks website or contact them directly to obtain that information.

Pm me with name of bank and I will check on the Swift code for you.
 
When I spoke with the VIP rep on exact same issue I was told money was being paid in euros and that was why SWIFT code was needed. It was an international transfer in a different currency.

They don't owe me any money. But I was trying to assess current situation before I resumed play there.

Hadn't played there in months due to difficulties heard about through the CM members. But now they are dangling the Presidential Level status to lure me back. Played a couple of $50 deposits this past week, but no wins.

Was a big player there in past with good results, especially on RJ's and would like to return, but they have to clean up these processing issues before I am willing to consider any significant play.

Please keep us posted on your withdrawal issues and here's hoping for the money to arrive SOON.

Diane
 
rushmore

Yes Im still waiting for my withdraw from rushmore. :confused:
It been over a month now, Its been 8 more business days since I have giving them the *SWIFT CODE* I called yesterday they said still no more information it is in the processor's hands and until they here something from processor they dont have any more information. I guess my so called rush for a VIP player is NOT so much a rush.. Still hoping and waiting. They did however put a play bonus in my account for any inconvenience.
Hurry Up Rushmore patients are getting the better part of ME.
 
Have My Money, but now another problem

Glumbi said:
I have the same Problem for a while.. i am wait 7 Weeks for my Withdrawal... the End of the Story i have my Money but i am not played again at this Group.
Click to expand...

I have finally received the total amount of both of my withdrawals from Rushmore. The last one took two months.

But now when I thought I would retry them, I found that they want the Visa cards "E-verified by Visa" .

And--guess what? My Visa Card does not participate in the E-Verified by Visa program!

HO-HUM--and I did so want to SPEND some money!:what:

MaryJean
 
MaryJean said:
I have finally received the total amount of both of my withdrawals from Rushmore. The last one took two months.

But now when I thought I would retry them, I found that they want the Visa cards "E-verified by Visa" .

And--guess what? My Visa Card does not participate in the E-Verified by Visa program!

HO-HUM--and I did so want to SPEND some money!:what:

MaryJean
Click to expand...

If your card is not part of it, you should not get the screen asking for it, as this comes from the card issuer's server, not the merchant's.

It's a bit rich, considering how the processing works, and what it's for;)
 
Rushmore must have a kink in their link

vinylweatherman said:
If your card is not part of it, you should not get the screen asking for it, as this comes from the card issuer's server, not the merchant's.

It's a bit rich, considering how the processing works, and what it's for;)
Click to expand...

valid front end_Rushmore_12.3.2011.webp

There doesn't seem to be any choice. I did a little experimenting, but all I get is the error copied above.

I notified Jessica Rose, but haven't had time to hear back. We shall see---

MaryJean
 
Rushmore delays

Has everyone complaining about Rushmore delays been paid? It's such a great place to play i would hope they honor their players by paying them since we are the reason they are in business in the first place. I also am waiting but i'm willing to give them the benefit of the doubt for a bit longer.....
 
Received Withdrawals, but now need E-verified Visa

Lucky1 said:
Has everyone complaining about Rushmore delays been paid? It's such a great place to play i would hope they honor their players by paying them since we are the reason they are in business in the first place. I also am waiting but i'm willing to give them the benefit of the doubt for a bit longer.....
Click to expand...

Hi,

I have received ALL of my withdrawals now. And I agree they are a good place to play, but now they have thrown up another road block.

They are now requiring Visa cards to be a part of E-verified by Visa in order to deposit. My Visa Cards are not members of that program. So I can no longer deposit there.

Hoping they will get another option for Visa cards in the future.

MaryJean
 
I realise the restricted choice that US players have, but why do members continue to play here when there has been payout issues for well over a year?

IMO members who continue to play here have no right to complain about payment delays. It's like telling someone that if they walk down a particular road they will definitely get covered in mud, and then they complain when they walk down the road and get covered in mud.

I do sympathize, but members have been warned many times over and everyone knows the lay of the land.
 
Still waiting after 6 weeks for a withdrawal from Cherry Red (Rushmore group casino)

I won about $2k from Cherry Red in late September. When I put in my withdrawal request I got an email from them saying that they needed a SWIFT code, and that I would get paid as soon as I got them new wire instructions with a SWIFT code.

Unfortunately, I used a credit union that did not have a SWIFT code. So I opened up an account at a bank that did and gave this new information to them towards the end of October. I still have not gotten paid. Every time I inquire about it, they tell me I'll be processed in the next batch.

It has now been 6 weeks since I got them my SWIFT info, no wire, and it is very frustrating!!! If they had just told me in October that it would take 8 weeks it wouldn't bother me so much. What is annoying (and unacceptable) is constantly being lied to and told that I will get paid "very soon" and then it never happens!
 
It is really sad about Rushmore. I played them all the time and enjoyed their games and the payouts were like clock work. Then they got me with delays earlier this year and I went bat crap. I finally got the dough and stayed away for a few months. Went back and dog gone it, they did it again.

Can't stand the grief so play Silver Oak. Yes I know they have a less than stellar reputation and the payouts are slow, but they arrive on the date they give me. No reason for them being so slow (a week or more for approvals?), but the money does show up. Play Club World also, but can't seem to beat them.

Again, too bad about Rushmore....
 
Nifty29 said:
I realise the restricted choice that US players have, but why do members continue to play here when there has been payout issues for well over a year?

IMO members who continue to play here have no right to complain about payment delays. It's like telling someone that if they walk down a particular road they will definitely get covered in mud, and then they complain when they walk down the road and get covered in mud.

I do sympathize, but members have been warned many times over and everyone knows the lay of the land.
Click to expand...

I agree 200% with Nifty...deposit at your own risk. If you want your RTG fix there play the tourney every weekend. The last time I had a cash out from a tourney win it took 7 weeks...but hey...it was free and did I pester them...yes I did and it finally got to my bank in August. I won a little two weeks ago and ran it up to a substantial amount (blew off the rest), requested a withdrawal that was "sent" the 1st of December (please allow 10-14 business days) and am now thinking of starting a poll to see how long it will take. 1 month, 2 months, etc. I'm not holding my breath and if it does appear someday...hey great! But, it is FREE money...it's a no lose situation:D
 
diceboy said:
I won about $2k from Cherry Red in late September. When I put in my withdrawal request I got an email from them saying that they needed a SWIFT code, and that I would get paid as soon as I got them new wire instructions with a SWIFT code.

Unfortunately, I used a credit union that did not have a SWIFT code. So I opened up an account at a bank that did and gave this new information to them towards the end of October. I still have not gotten paid. Every time I inquire about it, they tell me I'll be processed in the next batch.

It has now been 6 weeks since I got them my SWIFT info, no wire, and it is very frustrating!!! If they had just told me in October that it would take 8 weeks it wouldn't bother me so much. What is annoying (and unacceptable) is constantly being lied to and told that I will get paid "very soon" and then it never happens!
Click to expand...

I had a withdrawal at end of September and that is when Rushmore was having processor problems, couldn't pay certain banks regardless if you provided a swift code. Then they got a new processor so I was finally paid, not sure why you weren't paid by the new processor. So I suggest calling during Cashiers operating hours(think it is about 9:00amCST until about 2:00pmCST and pin them down on why you werent paid by the new processor in early october as most of us were. For the benefit of the forum can you ask if they are once again having processor problems as they were at the end of September? Thanks
 
footdr said:
I had a withdrawal at end of September and that is when Rushmore was having processor problems, couldn't pay certain banks regardless if you provided a swift code. Then they got a new processor so I was finally paid, not sure why you weren't paid by the new processor. So I suggest calling during Cashiers operating hours(think it is about 9:00amCST until about 2:00pmCST and pin them down on why you werent paid by the new processor in early october as most of us were. For the benefit of the forum can you ask if they are once again having processor problems as they were at the end of September? Thanks
Click to expand...

The thing is they are ALWAYS having processor problems.

It almost kind of makes me suspicious about whether its a cover for stalling tactics, but its impossible to say.

If you play there it IS going to take ages to be paid so its a case of cop it sweet or play elsewhere. I don't understand why US players don't stick to places that pay fast like inetbet and club world etc. It's the same software and most likely the same RTP. The bonuses are bigger at rushmore, but that just means you're far more likely to lose.
 
RUSHMORE? NOT IN A RUSH!!!

I'm surprised that they have a LIVE CHAT service and yet they do not pass on the proper info to them.I had this answer when i asked about my withdrawal........

"oh i have to go to bed "

Ok well than go to bed but get me a manager, the thing is the manager gave me no info as well and tonight before i could say Hello the guy says : Withdrawals question? i say YES and he says NO NEW INFO!!

So far no specific replies from the withdrawals dept. So does anyone here have the SECRET PHONE NUMBER for the withdrawals department?

THEY SHOULD RENAME THE CASINO>>>>> RUSHNOMORE!!!!!

I was really serious about becoming a great customer, Hell i don't even mind waiting for payment if in fact there is an issue as long as they are specific but after what i read and what i'm experiencing they are either going under real fast or don't need our business!!!!!!!!!!!!!!!!!!!!!
 
Lucky1 said:
I'm surprised that they have a LIVE CHAT service and yet they do not pass on the proper info to them.I had this answer when i asked about my withdrawal........

"oh i have to go to bed "

Ok well than go to bed but get me a manager, the thing is the manager gave me no info as well and tonight before i could say Hello the guy says : Withdrawals question? i say YES and he says NO NEW INFO!!

So far no specific replies from the withdrawals dept. So does anyone here have the SECRET PHONE NUMBER for the withdrawals department?

THEY SHOULD RENAME THE CASINO>>>>> RUSHNOMORE!!!!!

I was really serious about becoming a great customer, Hell i don't even mind waiting for payment if in fact there is an issue as long as they are specific but after what i read and what i'm experiencing they are either going under real fast or don't need our business!!!!!!!!!!!!!!!!!!!!!
Click to expand...

How insensitive can you get? Didnt you know the live chat staff was trying to seduce you?:D
 
hahaha

Trying to seduce me? Good answer!!!!! I wish....... I'm sure they are ok, i just what it was hilarious !!!! It's human nature to complain ,i should of been a divorce lawyer than i would know better how to deal with back and forth bitching !!!! hehehehe

I'm happy i won and that's really the truth. Everyone eventually gets paid so let's be NICE!!!!;)
 
Lucky1 said:
I'm surprised that they have a LIVE CHAT service and yet they do not pass on the proper info to them.I had this answer when i asked about my withdrawal........

"oh i have to go to bed "

Ok well than go to bed but get me a manager, the thing is the manager gave me no info as well and tonight before i could say Hello the guy says : Withdrawals question? i say YES and he says NO NEW INFO!!

So far no specific replies from the withdrawals dept. So does anyone here have the SECRET PHONE NUMBER for the withdrawals department?

THEY SHOULD RENAME THE CASINO>>>>> RUSHNOMORE!!!!!

I was really serious about becoming a great customer, Hell i don't even mind waiting for payment if in fact there is an issue as long as they are specific but after what i read and what i'm experiencing they are either going under real fast or don't need our business!!!!!!!!!!!!!!!!!!!!!
Click to expand...

This is clearly NOT "a US issue". You are in Portugal, yet they STILL can't pay you any faster than a US player. They would NOT be having "processor problems" like this outside the US, so it really does look like it is a case of "money problems", not "processor problems". No processor is going to pay out, US or not, until the casino has sent the money.

It looks like much of the problems are not down to processors, but an inability to cope financially for some while AFTER an individual processor has let them down. They also seem to keep choosing the worst processors of all US facing casinos.

Eventually, ALL US facing casinos will have insurmountable problems, not just Rushmore. As demonstrated with Full Tilt and Absolute Poker, a big US "hit" on their finances CAN prevent them from paying ANY players, not just US ones. I expect it is a steady stream of smaller hits that is creating these issues, with some casinos more able to withstand them than others. A BIG hit would be different, and given the struggle Rushmore is having with the smaller hits, a big one could finish them off altogether. Others would buckle, but one hopes they would be able to make an orderly exit and pay players what is owed before leaving.
 
NOT HAPPY!!!!

I guess i may never see my winnings which are quite big ,since Nov 22 support keeps assuring me that i will get paid but now they are also getting late with aproval times , instead of 3 days it;s now 8 days since my last one and still no aproval , maybe because they can't pay me what they aproved so far so why bother!! . I have no idea who to ask for because it seems it's always the same guys that are either on live chat or phone and the answer is always the same......we have no new info. Some help Indeed!!!

i'm ready to tell them i will personally come and pick up my winnings ...lol

and how about C-Planet? Don't they give player support? One thing is for sure, they are a very poorly run group , with or without processor issues. shame,shame , shame.

Fraud is obviously apparent from the lack of responsibility they show their players!!!!!!!
 
Got a Withdrawal

In case anyone is still waiting on withdrawals, I wanted to let you know that I did receive an amount into my bank account via Wire Transfer on 12/13. They were two withdrawals combined from 10/28 and 10/30. So hopefully they have cleared up any issues, and will now have smooth sailing. I will say that even though there have been issues, I have always received winnings. So far they have stuck by their word on that end.

I'm now waiting on withdrawals approved on 11/24 and 12/1 so I will update when I see those deposited. Just keep working with them and eventually you'll see your money.
 
I noticed in another forum that someone was paid yesterday from a withdrawal 10/25. It seems they go in waves....they pay every couple of months. :eek2:
 
Rushmore ticked me off today.......

Received email that they need wire info entered each withdrawal. Strange as if you have already "registered" your wire "account/infor" it doesn't even provide a place when you make your withdrawal subsequent times to provide the information again.
So I had to delete the "registered wire transfer account" and make the withdrawal again and enter the wire information again. What a crock of crap.

Now I have to wait all over again for them to process the withdrawal. In the meantime, I was paid my CW withdrawal in 3 business days.

rushmore needs to clean up their act.:mad:
 
footdr said:
Received email that they need wire info entered each withdrawal. Strange as if you have already "registered" your wire "account/infor" it doesn't even provide a place when you make your withdrawal subsequent times to provide the information again.
So I had to delete the "registered wire transfer account" and make the withdrawal again and enter the wire information again. What a crock of crap.

Now I have to wait all over again for them to process the withdrawal. In the meantime, I was paid my CW withdrawal in 3 business days.

rushmore needs to clean up their act.:mad:
Click to expand...

Sounds like a deliberate attempt to stall to me.

Why do you keep playing there given their slow pay history? Surely there are better choices even for US players.
 
rushmore



:( Well I have been waiting for my withdraw as well, I did withdraw on November 06th 2011 I was told it was sent to processor on the 23rd of November. Which was 13business days later.Now 29 business days later almost 6 ( YES SIX WEEKS) weeks later I still have not received.
I will say Thomas and Shane :cool: (vip managers) have spoke with me every time I have called.
I'm told maybe tomorrow or next day or beginning of next week we hope waiting on processor still. I did learn as of yesterday that the "NEW PROCESSORS " told Rushmore that they use a 3rd party also.. SO it goes to withdraw department, then finance department, to the NEW PROCESSOR then to 3rd party? I also did a with draw on December 8th I was told that they were going to send CHECK with a carrier. As of today they told me that my wire transfer that i did on November 06th should be in my account about this time next week (about 5 more business days) Im told. Also that my check from withdraw on the December 8th will arrive about the same time. I really like this site and vip managers, finance seems to take there sweet AZZ time getting back to me if they do at all.. I REALLY HOPE THAT IT IS SOMETIME THIS WEEK.. BUT I BEEN HOPING THAT FOR 6 WEEKS NOW..
Come on RUSHMORE make me a proud player.. Instead of an angry crazy lady that has to call, email, and im chat EVERYDAY..
 
luvmycop said:


:( Well I have been waiting for my withdraw as well, I did withdraw on November 06th 2011 I was told it was sent to processor on the 23rd of November. Which was 13business days later.Now 29 business days later almost 6 ( YES SIX WEEKS) weeks later I still have not received.
I will say Thomas and Shane :cool: (vip managers) have spoke with me every time I have called.
I'm told maybe tomorrow or next day or beginning of next week we hope waiting on processor still. I did learn as of yesterday that the "NEW PROCESSORS " told Rushmore that they use a 3rd party also.. SO it goes to withdraw department, then finance department, to the NEW PROCESSOR then to 3rd party? I also did a with draw on December 8th I was told that they were going to send CHECK with a carrier. As of today they told me that my wire transfer that i did on November 06th should be in my account about this time next week (about 5 more business days) Im told. Also that my check from withdraw on the December 8th will arrive about the same time. I really like this site and vip managers, finance seems to take there sweet AZZ time getting back to me if they do at all.. I REALLY HOPE THAT IT IS SOMETIME THIS WEEK.. BUT I BEEN HOPING THAT FOR 6 WEEKS NOW..
Come on RUSHMORE make me a proud player.. Instead of an angry crazy lady that has to call, email, and im chat EVERYDAY..
Click to expand...

What they need to do to start repairing the damage and establish credibility again is to have a rep assigned to monitor the concerns showing up here and personally respond regarding what is going on.

IMO,
Diane
 
luvmycop said:
Any suggestion for US players.??


Click to expand...


Purely my opinion:

Club World Group
Liberty Slots
3Dice
Slotocash
iNetbet
Treasure Mile(Genesys Group)
Jackpot Capital
Lucky Club
Diamond VIP
Slotland
Vegas2web

Some member of CM disagree with me and have had less positive experiences. But I have never been stiffed by any of these sites. All pay, never as fast as in the past, but pay consistently.

IMO,
Diane
 
3 dice

how do us players deposit at 3 dice with credit card? or do i have to make account else where.. looks pretty fun there


Diane said:
Purely my opinion:

Club World Group
Liberty Slots
3Dice
Slotocash
iNetbet
Treasure Mile(Genesys Group)
Jackpot Capital
Lucky Club
Diamond VIP
Slotland
Vegas2web

Some member of CM disagree with me and have had less positive experiences. But I have never been stiffed by any of these sites. All pay, never as fast as in the past, but pay consistently.

IMO,
Diane
Click to expand...
 
which one?

at casino u listed below.. what do u think has fastest payouts and turn around for us players? dont win often but when i do i sure do not want to wait 6-7-8-9- weeks


Diane said:
Purely my opinion:

Club World Group
Liberty Slots
3Dice
Slotocash
iNetbet
Treasure Mile(Genesys Group)
Jackpot Capital
Lucky Club
Diamond VIP
Slotland
Vegas2web

Some member of CM disagree with me and have had less positive experiences. But I have never been stiffed by any of these sites. All pay, never as fast as in the past, but pay consistently.

IMO,
Diane
Click to expand...
 
luvmycop said:
at casino u listed below.. what do u think has fastest payouts and turn around for us players? dont win often but when i do i sure do not want to wait 6-7-8-9- weeks
Click to expand...

Lucky Club was fastest - two days for check to arrive after approval
Club World
3Dice
Treasure Mile
Diamond VIP (for me it's once a week like clockwork, others though have not always had same success)

Waiting on first cashout from Liberty Slots, so will let you know how quick that goes.

Slotocash has slowed a bit. Still waiting on 2 cashouts approved 12/4 and 12/7 - but their quoted time is 5-10 business days for wires. Today is day #9 for my first one.

But.....BUT ----- processor issues come up regularly as casinos switch between different ones, this may vary week to week. However, anyone I have listed has been reliable in getting me paid.

FWIW,
Diane
 
Is it worth a call?

I have basically given up even asking about my withdrawals, since i figured i have 19 of them , not worth getting upset everyday because the answer from all sides is always the same!!! I'm not a VIP player at Rushmore so i'm at the mercy of the Gods!!! It does give me hope seeing that some people are getting paid, even late. I will also post here if i do get my wires even if it's in 2014!!!!!

I can see a long road of headaches ahead ..... :rolleyes:
 
rushmore

Same thing happen to me but they waited 13 business days to tell me to enter information again.. Told me after the point that i would have already had received it to this day i have not received it and its been over 6 weeks. I was told sunday or earlier next week.. We will see...



it
footdr said:
Received email that they need wire info entered each withdrawal. Strange as if you have already "registered" your wire "account/infor" it doesn't even provide a place when you make your withdrawal subsequent times to provide the information again.
So I had to delete the "registered wire transfer account" and make the withdrawal again and enter the wire information again. What a crock of crap.

Now I have to wait all over again for them to process the withdrawal. In the meantime, I was paid my CW withdrawal in 3 business days.

rushmore needs to clean up their act.:mad:
Click to expand...
 
Rushmore & Cherry Red

I enjoy playing at both these casinos because they offer 3x odds at their craps table. I requested a withdrawal 9 weeks ago and each time I called they told me they are having processor problems and will take another 6 - 10 days for the wire transfer. I called them last week and they informed me that my withdrawal has been processed but it may take up to 3 weeks to be transferred into my Bank of America account. I went to BofA and they told me that some countries do take 3 weeks. I sincerely hope that everyone on this forum gets their money and that these two casinos resolve their problems. They are both great casinos to play craps at.
 
It has never taken longer then 3 days once they "actually" transfer the funds. Last time they had delays and I didn't receive it within 10 days they finally informed me it hadn't be sent by the their processor. Several days later they said it would be sent and I received it two days later.

Now they advise this one was sent on the 18th which is odd as that was a Sunday. Will see what happens this time around.
 
footdr said:
It has never taken longer then 3 days once they "actually" transfer the funds. Last time they had delays and I didn't receive it within 10 days they finally informed me it hadn't be sent by the their processor. Several days later they said it would be sent and I received it two days later.

Now they advise this one was sent on the 18th which is odd as that was a Sunday. Will see what happens this time around.
Click to expand...

I would *love* to hear that it is changing -- but not holding my breath. From the other posts and the 56 days and waiting from someone else here AND them telling me in a personal email that the best I can expect if I played/won was 5-6 weeks, sorry I am done with them.

Haven't uninstalled it --- but none of my money will be going there, no matter how strong or generous the "Presidential Level" VIP status might be in terms of perks. It is all phantom "funny money" if you can't get paid.

Life is too short and there are too many other choices where you don't have to pester cajole and track days while hoping to get paid.

Diane
 
Still haven't received wire so if not received tommorrow it wasn't processed on the date the gave me.

I received payment for slots jungle 2 days after they advised it was processed. So Rushmore is just not processing the payments timely.
 
I'm still waiting ..Nov 23th was sent to the processor but i think the processor is in Mars so until a space craft comes to earth no chance of me seeing the wire transfer...... i think Jessica Rose wrote a bulk processor email for all as a xmas present ...... she's prolly cooking turkey at home!!!!!
 
rushmore

I also have received both of withdrawals from Rushmore very very long wait with change of processor was approx 7 -8 weeks..

although i must add they have given me a number on bonuses to play on with a 30x play-though.. and i did win an additional 1500.00 Shane and Thomas were amazing.. hope all is fixed now.. For i do enjoy playing on this site..
 
Man, I feel sorry for you USA guys... I don't know if Rushmore is your only option to play, but I know all to well the feeling of waiting weeks and months for money that is yours. That feeling really sucks, beleive me, I know....

I was gonna say, play at 32Red, there you get paid in less than 24 hours, even when it's christmas, but I know it is not that easy for you guys...


Anyways, good luck to you all!
 

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