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Hi
I post here, because I think, I have similiar problem with Pokertime, what I read here, in this thread.
I didnt understand everything in this thread, because my english is pretty bad (translate program help me).
I think, my post will be full of errors, but I hope, You will understand, what I want to say.
I registered to Pokertime in August for my friends invitation. I deposited 70$, but I didnt start to play this day.
Next day (or after 2-3 days, Im not sure), I try to play, but my account was frozen (I got no any email from PT). I find online support, who told me, that they need my documents, because my details are shared with some other player, but he didnt want to tell me whats the problem. I sent my documents and wait for reply, but nothing. Next TWO MONTHS (!) I contacted live support many times (8-10), but always same answere: "we are waiting for documents from other players". I always ask, why they dont want to open MY account and close other players account, who didnt send documents, but they dont want to do this.
One day (I think in end of September or in October) I talk with my friend who invited me to PT, and I told him, whats happened. Next day, he told me, that his account is frozen too and he got no any email too. After few days he talk with live support too, and sent his documents. But my account was still frozen. and same answere: "we are waiting for documents from other players and we cant give any information to You"
I check many times again my account and contacted live support, but nothing. After another few contact, I got info from live support. He asked for my name. I told him my name, but he told me thats NOT my name!!?? He asked if I know somebody with name Attila. Of course I know, he invited me. He told me, that I gave HIS name in field "my name" at registration. I cant believe it, but maybe its true. I got email from PT at invitation, where they said to me, that I must sign at registration who invited me. Maybe I really made a mistake at registration and I put his name in wrong field, but I think Im not so stupid, but as I said, my english is bad, and if there was not so unequivocal, what field is for what, maybe I really made this mistake. But I sent my documents to PT, and they dont want to open my account, and live support last time told me, that they will never open my account.
I think, this is more then stupid move, but ok. If they dont want to I play there, I will not. After I ask them to send back my money, but again no any answere from them.
Last time when I chat with support, he told me, that they will not send back MY MONEY because its CONFISCATED!!! What that mean?? Maybe I made an error at registration, but I didnt even play at Pokertime. I only deposit, and I ask for back my money. Im SHOCKED! Please help me to get back MY money. ThankYou
PS I hope, You can understand my "english"
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Originally Posted by bpb
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