Problem with Pokertime account

[mozsi]

Mozsi

We have paid your purchase back to your MB account.

Please open an account in YOUR name.

Wim
VP Operations
Fortune Lounge

Thank You for contribution. Im waiting for money (I didnt got it till now). When I get back the money, can I open account? I will have no problems? (same address, email, ...)

[fortunelounge]

Hi Mozsi

When you open a new account you need to input your own details, own e-mail address, etc.

Regards

Wim
VP Operations
Fortune Lounge

[mozsi]

Hi Mozsi

When you open a new account you need to input your own details, own e-mail address, etc.

Regards

Wim
VP Operations
Fortune Lounge

I got the money to my MB account today. Thank You.
Two more question:
1. Is now my account with error DELETED? I ask, because if its not deleted from Your database, I will have problem at registration, because my post address and email will be an exist data in Your database.
2. I will be entitled for RF bonus at new registration?

[fortunelounge]

Hi Mozsi

You will have to register a new account from a different PC and the account has to be in your name.

You will only receive the RF bonus if you select the "refer-a-friend" tag in the software (in the registration page). You will neeed to insert your referrer's details there and NOT in the registration of your account.

Regards

Wim
VP Operations
Fortune Lounge

[vinylweatherman]

Hi Mozsi

You will have to register a new account from a different PC and the account has to be in your name.

You will only receive the RF bonus if you select the "refer-a-friend" tag in the software (in the registration page). You will neeed to insert your referrer's details there and NOT in the registration of your account.

Regards

Wim
VP Operations
Fortune Lounge

Have you encountered this kind of player error before with players trying to make sure they enter their referrer's details during registration?

[fortunelounge]

Hi VWM

This is the first time as far as I know.

The reason we have given the player the benefit of doubt and will allow him to open a new account is because we believe he may have had a problem understanding our agents (language barrier).

Regards

Wim

[vinylweatherman]

Hi VWM

This is the first time as far as I know.

The reason we have given the player the benefit of doubt and will allow him to open a new account is because we believe he may have had a problem understanding our agents (language barrier).

Regards

Wim

This is what I was wondering, along with the possibility that the procedure wasn't completely clear, the player expecting to FIRST put in his referer's details, and only finding the one name field, and concluding that this is where he had to enter this. Often, such forms span several pages, so players cannot view the entire form before they start entering details. I have occasionally found a few internet forms where an entry field I am expecting doesn't turn up, or turns up so late in the process that it seems I have missed it. I have also seen instances of inconsistent terminology between guides and the actual form to which they relate.

A common occurance seems to be the entry of bank details, where terms like SWIFT, BIC and IBAN are used incorrectly by form designers, leading to the wrong code being entered, or the player pestering their bank for information that simply doesn't exist. I have even seen problems with casino forms, where commonly England is defined as a "state", which is US terminology, and being asked for my "ZIP Code", which again applies to the US, but is called "post code" here in the UK. If a player didn't know much about US culture, they would have no idea that the field "ZIP code" should be used to enter their post code, and that "state" actually requires them to enter which COUNTRY within the UK they are playing from.

I also find that when registering my credit card, it says "...EXACTLY as written on the card", but then crashes with an error when I do just this, and prefix my name with "Mr", EXACTLY as it appears on my card. Leaving off "Mr" means the form accepts it, but it is not "exactly" as it appears, but edited to conform to a standard imposed by the webform.

With these experiences in mind, I can believe that a player, especially where a language barrier is involved, can mis-input information at registration without it being down to a sinister motive to somehow defraud the casino (or in this case, poker room).

[fortunelounge]

Hi VWM

Well put.

We have now started a process to check all our "forms" and processes to ensure they are clear and can be understood properly.

Wim