betdirect doesn't pay his customers

[peppe79]

sorry, i'm new
i write you because i have need of your help
yesterday i have opened an account with betdirect (thanks a my friend), i have purchased 100 €, i have played to poker with a my friend and with another players...after 30/40 minutes i have won 230 €, so i ask a withdraw of 330 €
this morning i have found my account blocked and this email:
am writing to inform you that your account has been closed following an investigation by our Fraud and Collusion Department and they have concluded that the game play has been involved in fraudulent/collusive gameplay.



As a result your Poker account will be locked permanently and all funds will be frozen and forfeited, as per our Terms and Conditions.



Under the circumstances, we will not usually be entering into any further discussions in this matter, however, if you wish to provide a response to Micro Gaming Network I will gladly pass the email to them and when I receive a reply I will contact you.



i play on many pokerroom (bet365, unibet, pokerpoka ecc ecc) and often i lose...now that i have won...they close my account!!!
help me please, i have sended another email to microgaming but nothing, and i don't understand when i call betdirect by telephone (i'm italian)



my username to betdirect is: peppino

[winbig]

Did your friend log in with his ID from your computer at any time?

[Casinomeister]

Hi peppino,

Pat (their casino/poker room manager) is a member here:
http://www.casinomeister.com/forums/members/path.html

I've PMd him - he should be able to let us know what's up.

[kakata]

Originally Posted by peppe79

sorry, i'm new
i write you because i have need of your help
yesterday i have opened an account with betdirect (thanks a my friend), i have purchased 100 €, i have played to poker with a my friend and with another players...after 30/40 minutes i have won 230 €, so i ask a withdraw of 330 €
this morning i have found my account blocked and this email:
am writing to inform you that your account has been closed following an investigation by our Fraud and Collusion Department and they have concluded that the game play has been involved in fraudulent/collusive gameplay.



As a result your Poker account will be locked permanently and all funds will be frozen and forfeited, as per our Terms and Conditions.



Under the circumstances, we will not usually be entering into any further discussions in this matter, however, if you wish to provide a response to Micro Gaming Network I will gladly pass the email to them and when I receive a reply I will contact you.



i play on many pokerroom (bet365, unibet, pokerpoka ecc ecc) and often i lose...now that i have won...they close my account!!!
help me please, i have sended another email to microgaming but nothing, and i don't understand when i call betdirect by telephone (i'm italian)



my username to betdirect is: peppino

Ciao Peppino.
Io sono napoletano.
If you want , you can send me a private message.
Click on my icon and all the information will appear.
Ciao e buona fortuna.
kakata

[peppe79]

Originally Posted by winbig

Did your friend log in with his ID from your computer at any time?

yes (how i have write i play on many poker rooms) i didn't think that its could be a problem, but if betdirect check on my bet365 account or unibet account or pokerpoka account (exc. exc.) i lose often....
sorry for my bad english, i hope that you have understood

[winbig]

Originally Posted by peppe79

yes (how i have write i play on many poker rooms) i didn't think that its could be a problem, but if betdirect check on my bet365 account or unibet account or pokerpoka account (exc. exc.) i lose often....
sorry for my bad english, i hope that you have understood

That's exactly why they locked your account. They saw that your friend logged in from your computer, and that you were at the same table with him after the fact...

Hopefully this can be sorted out...honest mistake

[peppe79]

Originally Posted by winbig

That's exactly why they locked your account. They saw that your friend logged in from your computer, and that you were at the same table with him after the fact...

Hopefully this can be sorted out...honest mistake

thank you, but can you help me please? what can i do?

[KasinoKing]

Originally Posted by peppe79

thank you, but can you help me please? what can i do?

The CasinoMeister has already said he has contacted the BetDirect Manager.
Now you must wait for his answer.

This might take several days, so be patient.

If there is found to be nothing wrong, you will get your money eventually.
However, if there is a positive link with your friend and you were both playing at the same table together (as you have admitted) there is a strong case for the poker room to confiscate your funds for collusion, as this is clearly against their rules.

Hope it turns out OK for you.

KK

[peppe79]

i played on the same table but only i and my friend (in a table with heads up) and then...i have played with others players on the others tables without my friend!!

[KasinoKing]

Originally Posted by peppe79

i played on the same table but only i and my friend (in a table with heads up) and then...i have played with others players on the others tables without my friend!!

You should be OK then unless your friend was deliberately losing money to you for some reason.
That would be classed as 'chip dumping' or 'money laundering' which is against Prima rules.
MicroGaming (Prima) will be able to tell if it was a genuine game of poker between friends by studying the games logs. If all is legit then you have a good case for getting your winnings.

Good luck - and stay calm!
KK