With Tech Support like this ... Who needs it? (Titan Poker)

[SlotsWizard]

What a riot! That was some good reading, I can't wait to check up on the progress of this.... Good luck!

[Pinababy69]

Greetings Stephen..I am Pinababy69 and I thank you for your posts. May I suggest a total reformat of your hard drive? Should this not correct the problem, perhaps a different deparment here at Casinomeister may be of some assistance. Please feel free to post again should you feel the urge to tear your hair out coming on. Thanks once again for your patronage.

OMG!!! That's the best laugh I've had all week. Make sure you keep us updated! What a riot is right SJ.

[sojumaster]

Awwww ... no Titan Poker Account for me.

From: Titan Poker <support@titanpoker.com>
Date: Oct 9, 2006 2:52 PM
Subject: Message from Titan Poker [#1541745]

Dear Stephen,

Thank you for contacting Titan Poker.

Hi, my name is Ness from the Support Team.

Stephen, considering all the suggestions given by our Technical Support and still cannot set up an account, please be advised that we no longer able to make this happen for you.

We appreciate your showing of interest in our poker site, Stephen.

Should you have any questions or concerns, please do not hesitate to contact the Titan Poker Support Team. We are available 24 Hours a day, 7 days a week.

With Best Regards,

Ness
Titan Poker

[sojumaster]

MU-hahaha ... they think they are NOT going to give me a Titan Poker Account? I REFUSED to accept that.

To: support@titanpoker.com
Date: Oct 9, 2006 3:13 PM
Subject: Re: Message from Titan Poker [#1541745]

I appreciate you all helping me out, but isn't possible to just simply ask me the questions here in E-mail that would be asked me for my application, and I would answer the questions here and give you the answers and you can set the account up for me?

Just a thought.

Stephen Schroeder

[sojumaster]

WHAT?? Are we kidding?!?!?! Are we serious ???? I swear, they are not human. Its an AI program that has gone very very bad.

From: Titan Poker <support@titanpoker.com>
Date: Oct 9, 2006 3:43 PM
Subject: Re: Message from Titan Poker [#1541745]

Dear Stephen,

Thank you for contacting Titan Poker.

Good day! This is Suzie from the Support Team and we’re glad to be of assistance.

Stephen, we understand how you feel. Please note that we are more than happy to assist our valued customers via email or via online chat support. However, since the previous representative has mentioned that our Technical Department’s suggestion was not able to help you, we are afraid that we can no longer assist your needs.

You may try to uninstall the software and try to install it again and if the same error will happen, you can send us a screenshot of the actual error message. This information will further assist us to resolve your concern.

In order to send a screen shot you must first display the image you wish to capture on your PC screen. Once the image is clearly visible, press the “Print Screen”(Print Scrn) button near the top right of your keyboard; above the “Insert” key. Next, open a new Microsoft Word document and press “CTRL” and the letter “V” simultaneously; the image now appears in the word document. You should then save the word document to a location on your PC, and send it to us as an attachment with an email.

I have already sent screen caps TWICE Thats it .. I need to shoot a video of this happening.

Your patience and cooperation is greatly appreciated.

Have a pleasant day ahead, Stephen!


Should you have any questions or concerns, please do not hesitate to contact the Titan Poker Support Team. We are available 24 Hours a day, 7 days a week.

With Best Regards,


Suzie

Titan Poker

[sojumaster]

To: support@titanpoker.com
Date: Oct 9, 2006 5:12 PM
Subject: Re: Message from Titan Poker [#1541745]

I have already sent the screen captures two times now showing what was going wrong. The Korean Government has blocked Online Casino Tropez : The Safest, Most Popular Online Casino There is NOTHING that I can do about that.

But Online Titan Poker is not blocked, nor is your client software.

I have already re-installed the client, un-installed Spybot, taken the firewall down, tested on other computers are different geographical locations.

All I want is a simple yes or no answer. Can you just simply give me the questions from the account creation page through this email, and you can create the account for me?

If not, I'll just take my money elsewhere.

Ohhh, throwing the money line out there

Thanks

[guttatur]

Cant you just ask somone back in the US to create an acc in your name?

Support must let you do that if they cant help you in any other way.

[sojumaster]

I can create an account from someone in the US, there is other solutions also.
I can go to ► Secure anonymous web surfing with Megaproxy® Web SSL VPN and go directly to webpage and create an account that way.

But the issue of the tech support, is that they are so worthless. They do not lift a finger or have an iota of ability to think on their own. Hell look at the vast majority of their responses. They are all cut and paste. That is why I suspect it is almost an AI program that answers their emails.

"we got your screen shots from before, but w ask if you can send them again, btw here is HOW to do the screen shots" **sigh**

[sojumaster]

Its been 24 hours since I asked the straight forward yes/no question. No response.

So I guess this battle of the witts is over.


Titan Poker 0______Sojumaster 1

[realwtfsup]

Thanks for sharing. I went through tons of trouble getting an account set up there and a deposit. In disgust my last email was telling them I am just going to withdraw and play elsewhere because of there poor support. They then sent me a reply stating I had to play a certain amount of hands in order to get the bonus....I didn't bother emailing them asking when I tried to withdraw the bonus money in my account.