purple poker lounge

**winbig** · 22nd May 2006, 06:10 PM

Originally Posted by bossplayer

I am also having severe delays in getting responses, going on one week while emailing: support, adam, and matt. I am willing to wager CM has a delay in response time too!

They are prima/microgaming so hopefully they are ok.

He just got back now, I'm sure he's got quite a backlog to go through

**purplenaomi** · 23rd May 2006, 05:30 PM

Hi everyone,

I have just had a look at this posting and all your replies and suggestions etc.
I am not replying to make excuses about what has happened to these members. We are a new site and we are still adjusting. We also did experience some technical problems regarding support emails last week which did cause some problems. Of course this is no reason for people not getting replies. If you have emailed Purple Lounge support and not received a reply I apologize greatly. There are improvements going on within the company at the moment which I am sure will improve our customer service response which include technical improvements and also staff improvements.
As to the casino bonus. The bonuses are credited every 24 hours. At the moment it is not automatic so there may be delays but please be reasurred that we will credit your account if you have met the wagering requirements.
As I said, I am not trying to make excuses and I apologize for any shortcomings you have experienced. I hope that these problems will be a thing of the past and this does not effect your judgement of our site as we have lots to offer. If you have any other questions or if there is any reason at all, please do not hesitate to get in touch with me personally.
Thank you,
Naomi

**Zoozie** · 24th May 2006, 09:13 PM

New TC:
http://www.purple-lounge.com/promoti...bonusterms.mth

Old:
100% up to 1000$ each month with all games allowed

New:
100% up to 300$ each month. Not allowed: BJ, Roulette, Craps and Baccarat

But I guess everyone expected this

Playing BJ for this bonus was way too favorable, so I think all agree it is fair.
Was fun while it lasted(1 month?, just for PR?). But there are now only 8 games left to play (3 slots, 3 VP and 2 table games) and I only find the slots near the same quality in the flash client as in the Viper software, so this is my only complaint actually.

Zoozie.

**purplenaomi** · 25th May 2006, 01:03 PM

Hi everyone again,

I would just like to make a quick reply to that last posting from Zoozie. We have changed the terms to not include Blackjack. This was actually a mistake on our part. BlackJack was never meant to be included and we have changed the T&C's to what they should have been in the first place.
We apologize for this mistake. We seem to have caused some upset and this makes me upset as we do not want angry players. We are not scammers, we made a mistake and I am truly sorry.
Please continue to play with us, (even if our games are not up to standard!), we will make it up to you......
Thank you,
Naomi

**big_mac** · 25th May 2006, 03:28 PM

Most if my questions were answered in the other thread.

I realise that you are not scammers, but perhaps a little naive; you probably should have been told a few things about 'bonus baggers' before you opened!

**winbig** · 25th May 2006, 06:20 PM

What I don't get is when you're dealing with multiple thousands of dollars from customers, is how T&C can go up without first going over them with a fine tooth comb...

**noluckever67** · 25th May 2006, 06:24 PM

heres the date i sent an email to PURPLE because can you believe i have still NOT recieved the funds i deposited a week ago...purple blame metacharge there pay processor ..metacharge blame my bank and purple have not answered an email sent Wed, 24 May 2006 15:01:06 +0100 (BST) so things are different???? its only my opinion but stay away from thsi place until things get better...£200 down and disgusted. i will add to this that if metacharge are not up to it as there lack of customer support suggests then purple maybe better looking elsewhere and i will take the opportunity to say naomi has been helpful but on a call to metacharge today i was told by this arrogant woman "PHONE YOUR BANK GOODBYE" And put the phone down...i mean cmon does anyone wanna get involved with that? bottom line is i deposited £200 GBP a week ago it was on my request rejected but a week later i still cannot even if i needed that get a hold of it...something wrong somewhere.

**noluckever67** · 26th May 2006, 12:22 PM

Originally Posted by noluckever67

heres the date i sent an email to PURPLE because can you believe i have still NOT recieved the funds i deposited a week ago...purple blame metacharge there pay processor ..metacharge blame my bank and purple have not answered an email sent Wed, 24 May 2006 15:01:06 +0100 (BST) so things are different???? its only my opinion but stay away from thsi place until things get better...�200 down and disgusted. i will add to this that if metacharge are not up to it as there lack of customer support suggests then purple maybe better looking elsewhere and i will take the opportunity to say naomi has been helpful but on a call to metacharge today i was told by this arrogant woman "PHONE YOUR BANK GOODBYE" And put the phone down...i mean cmon does anyone wanna get involved with that? bottom line is i deposited �200 GBP a week ago it was on my request rejected but a week later i still cannot even if i needed that get a hold of it...something wrong somewhere.

may i add something to my previous post this situation i have had has been sorted and my feeling is although in the beginning purple lounge on there own admissions support was lax metacharge must take some responsibility..in the past few days naomi at PURPLE has been excellent and i have a feeling this was an isolated incident and i wish them all the best in the future ...