purple poker lounge

[winbig]

Quite a shame you're taking this one incident as how all other rooms operate, but that's your perogative.

I think if you read many other threads about great experiences with various other casinos/poker rooms, you'd change your mind.

[The Watchdog]

Don't worry, it once happened to me with Neteller.. I deposited some money and didn't appeared within 48 hours..

What happens is that a communication problem screws up the transfer.. so the signal to take your funds arrives to the bank, once the it goes back to the cashier of the poker room is missed and they don't get confirmation.

Talk to them, it must have happened in the past to them.

It shouldn't take more than 48 hours though...

Here are some poker rooms where you can be sure you will never get screwed..

www.pokerstars.com is a 12 from 1 to 10
www.absolutepoker.com great players, awesome service
www.igotpoker.com 24 hour reliable chat assistance which I love. Good software
www.pokertime.com (is nice but their service sucks) Very good 6 seats turbo tourneys...

[Pinababy69]

If you read page two Watchdog, you'll see that this issue was resolved earlier today.

[The Watchdog]

Ok, some times I skeep some posts which make me yawn...

I read the main one..

Won't happen again.. sorry

[Reptile]

Hi Wobble

When did you play there. I deposited 1000$ myself to play at the casino. Im sure I have wagered enough for the first installment of the bonus. I reached that amount sometime thursday.

They say that they will pay the bonus within 24 hours, but nothing has shown up in my account, and support dont answer e-mails. Im not the only one with this problem, I have talked to a few on other forums that have the same trouble. Some have waited more than a week without being able to get a reaction from support, before they finally gave up and took their money elsewhere.

[Zoozie]

I had also waited several days for the small installments of the bonus that should be credited after 24 hours.

So I just wrote an email to support and I got a reply very fast and that my account now was credited with a bonus. I got 2 installments (out of 5) credited, but I am sure I should have gotten 4 or 5. So I just think they are ...VERY... busy with crediting bonuses and that it is not automated yet and takes some manuel work.

Zoozie

[wobble33]

Originally Posted by Reptile

Hi Wobble

When did you play there. I deposited 1000$ myself to play at the casino. Im sure I have wagered enough for the first installment of the bonus. I reached that amount sometime thursday.

They say that they will pay the bonus within 24 hours, but nothing has shown up in my account, and support dont answer e-mails. Im not the only one with this problem, I have talked to a few on other forums that have the same trouble. Some have waited more than a week without being able to get a reaction from support, before they finally gave up and took their money elsewhere.

hi reptile,

i e-mailed support after i had completed the wagering for the first $200. got a quick reply saying they had just credited it. the best way to get the bonuses is do the wagering for each bonus seperate, i was also told off these when you finish the wagering for each bonus, the $200 bonus goes in automatically. hope this helps you........

[wobble33]

reptile

the best way mate is to pm naomi on here also. because naomi replied to my pm very quickly, and now when i send any e-mail to support, it gets answered very quickly. i think naomi must of gave them a heads up to attend to my quieries. once again, thanks for this majestic forum

[Casinomeister]

I'm just jumping back onboard after being out and about for a week. All this talk is a bit troubling since the Purple Lounge is in the process of being brought on board here at Casinomeister. It's a Prima poker site with a Micro flash casino as well. The problems that they're having could be teething problems since they're relatively new. I'll check into this and ensure that these problems will not continue before they are brought fully on.

[bossplayer]

I am also having severe delays in getting responses, going on one week while emailing: support, adam, and matt. I am willing to wager CM has a delay in response time too!

They are prima/microgaming so hopefully they are ok.