purple poker lounge

[Reptile]

I deposited with Purple Lounge a some time ago and have some problems of my own with them, although the cash did show up.

For your problem I remember something that might help. The money wasen't in the pokerroom when I opened it the first time. I had to choose "Bank" in the pokerclient and when in the bank go to "Banking" and choose "cash to purple lounge poker" from the menu, and then from that screen transfer the money to the poker account.

I agree with you about their support, it is very slow and bad. I'm having problems getting my casinobonus credited. I have sent them 3 e-mails, so far they have sent one reply, and that wasent very helpfull. I have talked to a few people on other forums that have the same problems. So far I hope they are just slow.

[Pinababy69]

You know what? You are right, they have some screwy system where you have to transfer your funds before you can start playing. Noluck, can you try that? Go into your banking section, and there should be a link there to click that says transfer money to poker account, or something like that. Let us know.

[Reptile]

Another thought about your situation noluckever67. I don't know if you have a particular reason for choosing PurpleLounge, but if you just want to play online poker I would just take out my money if they are actually in there and go to some reputable site instead.

I think that the site that will give you the least trouble is Pokerstars. Fast cash withdrawal and decent customer service. You could also go to Betfred. Its a much smaller site, but people like their customer service (live chat that actually is alive!) and they offer a nice bonus, that is easy to clear at low limits. Always nice to have decent bonus when you are just starting out.

There are lots of others god sites but I think you will be safe with these two.

[noluckever67]

your right reptile i should have been a little more careful..had i took the time to read there T+C i didnt know that it takes them if you cashout on a friday another 7 days to process card withdrawals and amazingly then you even have to pay for it..reason i joined was bonus looked good but it aint and its a uk site so i thought uk + prima safe enough 16hrs no reply and there support telephone number is never answered and you cant even contact prima directly..fingers crossed though ..

[noluckever67]

17 hrs after emailing them i got this email

Thank you for contacting Purple Lounge Support

I am very sorry you encountered problems with depositing recently. I can assure you that we were not robbing you in anyway shape or form. What had happened was that a random security check was initiated on the deposit you made. As I am sure you can appreciate we want to ensure players can play safely and also take fraud very seriously As such the deposit you made was kept on hold and prevented from being used. Rest assured the funds are not lost and we have as requested sent the funds back to the card. Once again I am sorry for the confusion and any fear caused as this was not our intention and as a customer service gesture I have credited your account with £25.Kind regards



Martin

Purple Lounge Shift Support Supervisor

Support@purple-lounge.com


i have replied thanking them but also warning them that its prob in there best interests to make sure that ALL support is done withing an hour or 2 as it will prob not do them any good to leave people waiting almost a day with no reply....

thnx to everyone who wrote on this matter got a result ..much appreciated jimbo

[Pinababy69]

[wobble33]

Originally Posted by noluckever67

17 hrs after emailing them i got this email

Thank you for contacting Purple Lounge Support

I am very sorry you encountered problems with depositing recently. I can assure you that we were not robbing you in anyway shape or form. What had happened was that a random security check was initiated on the deposit you made. As I am sure you can appreciate we want to ensure players can play safely and also take fraud very seriously As such the deposit you made was kept on hold and prevented from being used. Rest assured the funds are not lost and we have as requested sent the funds back to the card. Once again I am sorry for the confusion and any fear caused as this was not our intention and as a customer service gesture I have credited your account with £25.Kind regards



Martin

Purple Lounge Shift Support Supervisor

Support@purple-lounge.com


i have replied thanking them but also warning them that its prob in there best interests to make sure that ALL support is done withing an hour or 2 as it will prob not do them any good to leave people waiting almost a day with no reply....

thnx to everyone who wrote on this matter got a result ..much appreciated jimbo

hiya

i had the same problem here, i deposited £1000.00, it didnt show up in my account, i asked why, no answer off them. so i pm naomi on here. the problem was resolved very quickly. they only wanted my id for security, and a bill, i sent these, and money transferred into my account within 1 hour. i played at the casino, and i was also awarded $200 bonus within 1 hour of e-mailing them....so really, if you plan to play at any casino/poker on the net, u really need to chill. these problems do crop up time to time, but they are usually very easily resolved.

[noluckever67]

ok i agree a lot of what you say abot these things can happen online but you deposited £1000 ok and YOU had to go to the trouble of contacting naomi through this site..now i can only assume that the fact u had to do that shows u recieved NO support also...now this is something that has annoyed me for ages...poker rooms 99% of them allow easy deposits agreed? But then they delay withdrawals by asking for ID surely to any sane man this should be asked for BEFORE anyone deposits,,,one other thing that annoys me a lot is the fact some sites that use tribeca software ie paddypower wont allow any withdrawals for 3 days after u deposit whats that all about..i asked them this question and they replied its fr security reasons and they had been advised to do this by the software provider..yet they are the only site on tribeca i know off implementing this surely this is only a ruse so that players will keep on playing ...geee

[tronk]

You have to revisit the cashier after depositing to transfer funds to the poker room. My account is in £ but when i transfer money it gets transferred into $. It didnt seem very clear though, so its possible that you haven't made the transfer. Please ignore me if this is not the case.

I only deposited a small amount to see what the poker etc was like and to guage the level of support. So it would be good knowing if there trustworthy (i've got no reason to believe their not yet but if the support is not there then i will play elsewhere)

[noluckever67]

Originally Posted by tronk

You have to revisit the cashier after depositing to transfer funds to the poker room. My account is in £ but when i transfer money it gets transferred into $. It didnt seem very clear though, so its possible that you haven't made the transfer. Please ignore me if this is not the case.

I only deposited a small amount to see what the poker etc was like and to guage the level of support. So it would be good knowing if there trustworthy (i've got no reason to believe their not yet but if the support is not there then i will play elsewhere)

na i worked that bit out..the only thing that annoyed me was i deposited last night and took them 16hrs to contact me and i deposited wanting to play poker not sit for almost a day and send emails..the issue was sorted but sad you have to come to this site about an poker room for help..in saying that ive recieved a few emails now from them apologising and assuring me it wouldnt happen again ..it def wont happen again to me cos me and online are finished but theyre new and hopefully will get there act together....GL