PurePoker did a hit-and-run?

[jetset]

So, Pino's still involved in this solution, but without knowing what the *few conditions* pertaining to the withdrawals (which presumably cover all monies in player accounts) it is difficult to assess the fairness of this offer, and the 4months of instalments will not appeal to everyone.

How do the aggrieved players feel?

[jetset]

Apparently "Pino" did not appreciate my remark above, judging by the rather abrasive email I received from him today. I stand by those comments, nevertheless.

Pino says that every player owed has been looked after and is happy with the arrangements that he has apparently made with them in private on the contents of their accounts at PurePoker.

Whilst I cannot comment on that as it is outside the scope of my information I guess the players themselves will have the last word on it.

In the meantime, here's my response to this operator which really sums up my personal view of the PurePoker debacle:

I'm not entirely sure I like your tone in this email, Pino but I will nevertheless give you the courtesy of a response.

If you have met all the PurePoker obligations to the legitimately owed players (and time will soon enough tell if you have) then the matter is clearly resolved, although the delays and attempts to bargain players down from what was owed to them will inevitably have damaged the PurePoker brand, and by association that of Futurebet too in my view.

That is purely the fault of management in not bringing this matter to a fair conclusion in a reasonable amount of time and with efficient and open communication.

Instead, we have had players subjected to the stress of ignored emails, telephoned "take it or leave it" offers and attempts to reduce monies owed, all over many weeks without direct communication.

That does little for trust, and believe it or not trust is very important from a player perspective.

We will continue to monitor this matter and if necessary comment on it now and in the future.

If the new ownership of PurePoker is smart, it will look after the remaining players and operate in an efficient and honest manner with timely payouts, solid communications and respect for the players.

If not....I wouldn't bet on your chances of surviving too much longer.

[Jay]

Originally Posted by JackShack

All Players have been contacted (including JAY) or at the very least attempted to be contacted.
If you have not been contacted send an email to Pino@Purepoker.com

Notice to PurePoker.com customers.Pino has stepped in to help out all Purepoker customers. If you have an outstanding balance and have not yet been contacted send an email to Pino@purepoker.com. All players that had signed up and deposited funds prior to February 7th, 2006 may withdrawal at anytime. Players that signed up between February 7th and 17th will be paid out over the next 4 months with few conditions. Players that signed up after February 17th can also withdraw anytime.This agreement was only possible with help and co-operation of Futurebet Gaming Systems (the software provider). Futurebet has made a huge effort to get his issue resolved to everyones satisfaction.

This is correct. I was contacted about a month ago, by phone, and offered the "wager four times and we'll give you all the money over four months" offer described here. When I accepted, one fourth of the total money owed to me was unlocked in my account.

However, I've never received anything in writing, which makes me a little nervous. This is the only casino I've ever played at that makes repeated phonecalls but sends no emails or physical letters. What I don't have is a schedule of when the next payment would arrive (today is exactly one month from the first one), or any indication of whether I'm allowed to cash out the money before the four months are up, or what. It's all very informal, and I don't really like "informal".

As for FutureBet, Pino was very clear when he called that he was not the owner of the PurePoker site (at the time.. maybe he has it now), and he didn't work for FB either; he was just trying to unwind the mess for them. Therefore I've never been contacted by FutureBet, even with a form letter that says, "Yes, we know the owners of PurePoker took your deposits and went into hiding when they couldn't pay the bonuses and winnings, and we're trying to find a solution." Nada. I find that disappointing. This is not Pino's fault.. it just says something about FB's attitude toward their clients' customers.

[paul02085]

Originally Posted by Casinomeister

I was told last Tuesday that the finishing touches were being put on this. You should hear something soon.

soon = alles ist Relativ

Boy what a great solution.

"This agreement was only possible with help and co-operation of Futurebet Gaming Systems (the software provider). Futurebet has made a huge effort to get his issue resolved to everyones satisfaction."

Many thanks to Futurebet for their "huge effort", lol.

[jeremiahsjohnso]

Originally Posted by Jay

This is correct. I was contacted about a month ago, by phone, and offered the "wager four times and we'll give you all the money over four months" offer described here. When I accepted, one fourth of the total money owed to me was unlocked in my account.

However, I've never received anything in writing, which makes me a little nervous. This is the only casino I've ever played at that makes repeated phonecalls but sends no emails or physical letters. What I don't have is a schedule of when the next payment would arrive (today is exactly one month from the first one), or any indication of whether I'm allowed to cash out the money before the four months are up, or what. It's all very informal, and I don't really like "informal".

I'm not sure those terms are what anyone signed up for, but they don't sound overly onerous or unreasonable.

Why can't such an offer just be put in simple writing and issued to the players? It would probably end most of the discussion here.

[Jay]

Originally Posted by jeremiahsjohnso

I'm not sure those terms are what anyone signed up for, but they don't sound overly onerous or unreasonable.

Why can't such an offer just be put in simple writing and issued to the players? It would probably end most of the discussion here.

Shortly after I posted here, Pino emailed me with confirmation of what the cashout rules, schedule, and wagering requirements are.

As this thread proves, you can never tell when someone you're dealing with online will just disappear (hit by a truck, or whatever), so it's good to at least get one written confirmation . I do believe Pino will honor the agreement anyway... as long as he doesn't get hit by a truck

(by the way, a few years ago a co-worker made a comment like that about me, and two days later my car was totalled by a cement truck on the highway)

[paul02085]

Is this debacle over yet?

[RakePayer]

Well....having started this thread, I'm happy to say that its finally winding to an end. I've never had the troubles with Pino that some people are describing. I merely asked him for a description of the T&C and received them in the hour. When something was unclear, I asked, and he sent me a larger explanation and a calculation example. Whenever I email Pino I get a reply within the day, and to me its clear the guy is trying to make the best of a Former-PurePoker-Owners-created mess.

I've received the first of my four installments two weeks ago, played them 4x (made a little profit ), cashed them out some days ago and received it tonight.

So I (at least) am very happy with the arrangements Pino and Futurebet (and let's not forget the meister) have made for me.

[Jay]

Just to follow up...

The second "installment" has been put into my PurePoker account. The withdrawal for my first installment cleared in under three hours. A lot better than most casinos I've dealt with

[rainermaria]

hmmm....I also deposited money in purepoker with an account I signed up for on February 9th it looks like. I played a considerable amount of blackjack and poker then got the same site inactive issues. I left town for a couple months due to some family emergencies and actually forgot all about the site. When going through old Neteller records today I noticed the withdrawal and attempted to log into the account and was told my account was inactive and I should contact Pino.

I contacted him this afternoon but haven't heard back yet. I hope I get a resolution to this as well.

How can they just inactivate my account with all of my money in there?