Dont know what to do??? Im stuck!!! Please help!!!

[eden84]

Hi all,

I've been told in the past that Casinomeister is the best of the best so im coming to you today hoping someone can help me out as i feel stuck.

A few months ago i opened a click and buy account, something i seriously regret doing and is now making my life a misery.

I deposited £10.00 to William Hill Poker with it a couple of months ago. Then a few weeks later i won a couple of hundred quid which i withdrew £10.00 back to click and buy to clear my initial deposit then withdrew the rest to my bank. Fine.... no problems here.

Then i registered it to my iTunes account and the trouble started. I disputed a number of charges on my click and buy account from iTunes which subsequently ended with the closure of my Click and Buy account.

Click and Buy sent an email to ITunes and to William Hill saying that i owe them money and they should freeze my accounts untill this is solved. I apparently owe them around £50.00.

William hill failed to tell me about this and i carried on playing there depositing with my debit card.

I won £1,600.00 yesterday which i immediately withdrew. When i called them to ask why it was still a pending transaction they told me all about the click and buy email and my account was on hold. They refuse to pay out my winnings untill they have confirmation from click and buy that my account is settled and there are no problems.

I need that £1,600.00 so i thought sod it, ill pay click and buy so i can get my winnings. I tried calling them, their lines are suspended while they improve their quality of service??? So i emailed them yesterday asking them to call me immediately, which they have not done.

Im so stuck here and seriously upset that william hill have got involved with this. holding £1,600.00 because of an initial £10.00 transaction which was paid back anyway is ludicrus!!!!

what can i do??????????? help!!!!!!!!!!!!!!!!!!!!!!!!!

[rainmaker]

I'm not familiar with "click and buy".

You write: "Then a few weeks later i won a couple of hundred quid which i withdrew £10.00 back to click and buy to clear my initial deposit then withdrew the rest to my bank"

Do they provide you "credit" which you need to pay back later? (Click and buy)

Have you done any chargebacks" lately?

[eden84]

You use click and buy and they take it out of your bank a couple of days later by direct debit.

I guess it is like credit yes.

As for chargebacks im not too sure what you mean?

[rainmaker]

You use click and buy and they take it out of your bank a couple of days later by direct debit.

I guess it is like credit yes.

As for chargebacks im not too sure what you mean?

Chargeback is when you use a credit card to buy a thing (like depost into a casino) for later to claim the purchase for invalidate. This is sometimes used when players lose their deposit in a casino.


Did they try to withdraw this from your bank account but was declined because you did not have enough funds there?

[eden84]

Yea i disputed the £50 of charges and iTunes agreed with me that my account was accessed from another country. The payment wasnt bounce due to lack of funds i actualy canceled my direct debit after advice to do so from iTunes.

The real issue is can william hill do this? i owe nothing to click and buy from william hill and i removed click and buy as a payment method months ago.

It seem extremely unfair

[vinylweatherman]

You use click and buy and they take it out of your bank a couple of days later by direct debit.

I guess it is like credit yes.

As for chargebacks im not too sure what you mean?

This is related to the dispute you had with iTunes.

By contacting UNRELATED third parties about this, such as William Hill, Click & Buy have opened themselves to legal action from you for libel. IF you took action against click & buy, they will have to prove that you DO owe them this £50. This will depend on what happened with iTunes. If this is all an "administrative error" on the part of Click & buy, you can sue them for not only the libel, but damages. Since you have proof that William Hill have acted on the accusations, and to your serious detriment, this aspect is not in dispute.

Given that Click & Buy seem to have made themselves uncontactable, and you cannot pay back this £50 even if you wanted to, you could try contacting the Financial Ombudsman, or Trading Standards if the Ombudsman says this is outside his remit. You also have recourse to the Information Commissioner, in that Click & Buy clearly did not have your permission to share your transaction details with iTunes with William Hill.

You just need to prove you had a right in law to dispute and recover the £50 spent with iTunes. Prove such a right, and you have NOT "defrauded" Click & Buy, and therefore they had NO legal right to act as though you HAD.

Sharing of information like this is ONLY allowed to prevent crime, such as fraud. So to justify what they did, Click & Buy would have to show that this WAS a case of YOU trying to DEFRAUD Click & Buy, or one of it's merchants.

[rainmaker]

Yea i disputed the £50 of charges and iTunes agreed with me that my account was accessed from another country. The payment wasnt bounce due to lack of funds i actualy canceled my direct debit after advice to do so from iTunes.

The real issue is can william hill do this? i owe nothing to click and buy from william hill and i removed click and buy as a payment method months ago.

It seem extremely unfair

I agree, I find it a bit strange that William Hill is using this for an excuse to hold back your winnings. This is clearly a case between you and click and buy. William Hill is not a party in this conflict. I would try to send William Hill a polite and well-written e-mail.

When it comes to click and buy. Be a bit patient. You said they were engaged in maintenance. Try to come to an agreement when you recieve a reply.

This sounds like a case that will resolve itself.

[cerdikola]

I only can say bad things about Click and Buy. They still owe me around 140 euros. They blocked my account because they claim that my documents couldn't be verified and then support became unresponsive.

They looked like a serious company at a first glance, now for me they're just a mafia. I can't believe they managed to confiscate your winnings at William Hill, definitely a site to a avoid at all costs.

Good luck with your dispute!

[eden84]

Wow i had no idea that what click and buy are doing is illegal, i thought it was extremely unfair.

I really dont understand why william hill are acting on this information as the problem does infact have nothing to do with them.

I agree i should send them a well written reply but i do not know the ins and outs of the law and would more than likely make myself look like a fool.

vinylweatherman, as you sound like you know what you are talking about, is there any chance you could help me write an email to William Hill?

I would be extremely greatful and if necesary i will pay you for your help.

[Casinomeister]

I've alerted WH to this thread. Hopefully you'll get more of an answer soon.