
Originally Posted by
FourTeller
Wish you the best of luck in getting things resolved

To be honest, after initially bombarding Moneybookers with many messages over a week or so, I had resigned myself to a long wait of weeks or months based on what I'd read of other people's experiences

Phone was never really an option for me as it's very expensive from here and, again from what I'd read, still not a very effective means of communicating with them.
From what I understand,
sending a complaint is different from a 'regular' message as MB are obliged to respond and, if they don't do so to your satisfaction within eight weeks, you can take up the matter with the FSA, the official British body that regulates the company. While there has been some debate over whether non-residents can appeal to them, I saw a post from someone who seemed experienced with how the system works stating that
those outside the UK could also use it.
It is odd that "regular" CS messages are ignored for weeks, or even months, but the merest hint of a FORMAL complaint, and they go into overdrive. It suggests they KNOW they have fallen short of requirements, and do NOT want the issue to escalate to the FSA, who will look into both the complaint, and why it was not possible to resolve the matter internally.
The only real way to check whether the FSA will look into a complaint from a non-UK resident is to ask them, or check the rules. EU residents should be able to complain to the FSA if their issue is with a UK regulated company, just as UK residents should complain to, say, the French regulator if our gripe is with a French financial firm.
There is also the Banking Ombudsman, who looks at complaints against a narrower range of firms, but it seems both Moneybookers and Neteller stress they are NOT a "bank", even though you can have vast sums of money on deposit with them.
The FSA could certainly look into cases of poor service and maladministration at Moneybookers, and even go so far as strip them of their small emoney issuing license (effectively ending them as a money movement service). Sadly, in the recent financial crisis, the FSA has been shown to be pretty useless, allowing the UK banking system to come within a gnat's whisker of meltdown without anybody noticing - something that will hurt our wallets for years, if not decades, to come.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
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