Moneybookers account locked

[JHV]

6% is even higher than CREDIT CARDS! I thought credit cards were excluded from those regular "deposit method bonuses" because of the higher fees. Small merchants probably get charged the highest fees, just as with credit cards. Do you know if Neteller rebates the fees if the merchant refunds the deposit back - this seems to be the model with credit cards, and the driving force behind casinos deciding to return any amount up to the total of deposits back to a VISA card before allowing other payment methods to be used.

There was a potential competitor, Ivobank, but this didn't seem to get off the ground, despite being a FULLY regulated BANK, rather than an ewallet. The difference meant that the first £50,000 of players' funds at Ivobank would have been covered by the Financial Compensation Scheme. The position at Neteller seems to be that only the equivalent of €1000 is covered in the event that Neteller goes bust, and this is NOT by the Financial Compensation Scheme.

The problem for Ivobank was that it was no use whilst so few merchants accepted it as a deposit/withdrawal method.

I think IvoBank's failure to really get off the ground ran deeper than simply NETeller's dominant position in the market, but I'm merely stating that from some stuff I heard/read/was told awhile back. It's a pity obv but if you're a slick operation charging substantially less, you'll find market share with merchants and you'll find it fast! Once you have that, players follow in their droves. I think the current financial climate as well as ongoing regulatory uncertainty in Europe / US and other markets (everywhere really lol) is what's keeping competitors to the big 2 from popping up - and it would suck if they've decided to really press home their full-court advantage by ramping up fees to ridiculous levels. Maybe that's just perfect business - I'm finding it harder to distinguish between perfect brutal business strategy and ethical / responsible operations more and more these days.

Not sure on the rebate issue - wish an operator would jump in cause it's really interesting stuff imo. But they're usually loathe to discuss stuff like this publicly, I'm not really sure why but I'm sure the reasons are valid. If I was guessing, I think I'd say yes because I notice some withdrawals come in batches - say I deposit 500 and win 5000 and w/d, I often see 500 and 4500 payments back to MB. But that could be an accounting thing also? I just don't know.

[vinylweatherman]

I think IvoBank's failure to really get off the ground ran deeper than simply NETeller's dominant position in the market, but I'm merely stating that from some stuff I heard/read/was told awhile back. It's a pity obv but if you're a slick operation charging substantially less, you'll find market share with merchants and you'll find it fast! Once you have that, players follow in their droves. I think the current financial climate as well as ongoing regulatory uncertainty in Europe / US and other markets (everywhere really lol) is what's keeping competitors to the big 2 from popping up - and it would suck if they've decided to really press home their full-court advantage by ramping up fees to ridiculous levels. Maybe that's just perfect business - I'm finding it harder to distinguish between perfect brutal business strategy and ethical / responsible operations more and more these days.

Not sure on the rebate issue - wish an operator would jump in cause it's really interesting stuff imo. But they're usually loathe to discuss stuff like this publicly, I'm not really sure why but I'm sure the reasons are valid. If I was guessing, I think I'd say yes because I notice some withdrawals come in batches - say I deposit 500 and win 5000 and w/d, I often see 500 and 4500 payments back to MB. But that could be an accounting thing also? I just don't know.

I have noticed this batching, and it is still shown in statements from the casino, but no longer on my credit card statement or Neteller statement. Maybe this is to hide from us what is going on.

I have noticed some serious reluctance to accept Neteller & Moneybookers at quite a few casinos, some of this goes way back to before UIGEA, Reef Club, for instance. Rushmore have also joined in by banning these methods from the weekend bonuses, but not the midweek ones. Other casinos on the other hand, give you EXTRA just for using Neteller, Moneybookers, and Click2Pay, often between 10% and 15%

If casinos start banning Neteller and Moneybookers users from PROMOTIONS, then players WILL start to drift away from these wallets, and towards a competitor. Casinos though, have to ensure that they ACCEPT any competitors as a method of deposit and withdrawal, or these players will move to a different CASINO as well.

[justpistoff]

I have recently been locked out of my acct. with Moneybookers with the same consistencies as others here. They continue not to respond to my emails and there phone number is always busy. Last month I wired into my Moneybookers acct. a large amount of money to be used for gambling purposes only. After trying to access my acct. here in the USA everything started going wrong. As of today my money has been taken out of my acct. and not one person answers my question as to why and where is my money. This is Illegal and unethical. It has been 1 1/2 months since I wired my money into my acct. and I have been unable to access my funds and now my funds are gone. Below is the email I sent to Moneybookers!

I have been trying to get my money unlocked from my acct. for one month. Now for some reason you have taken my hard earned money out of my acct. Where is my money? I have been trying to get my money wired back into my bank in the USA. It is $3500 US and now you have stolen my money and you tell me nothing. This is my money not yours that makes you a thief and punishable by jail. Where is my money????? Instead of unlocking my acct. and giving me access to transfer it to my bank you have taken it out of my acct. and not even told me about it. That is criminal. Where is my money??????????

[vinylweatherman]

I have recently been locked out of my acct. with Moneybookers with the same consistencies as others here. They continue not to respond to my emails and there phone number is always busy. Last month I wired into my Moneybookers acct. a large amount of money to be used for gambling purposes only. After trying to access my acct. here in the USA everything started going wrong. As of today my money has been taken out of my acct. and not one person answers my question as to why and where is my money. This is Illegal and unethical. It has been 1 1/2 months since I wired my money into my acct. and I have been unable to access my funds and now my funds are gone. Below is the email I sent to Moneybookers!

I have been trying to get my money unlocked from my acct. for one month. Now for some reason you have taken my hard earned money out of my acct. Where is my money? I have been trying to get my money wired back into my bank in the USA. It is $3500 US and now you have stolen my money and you tell me nothing. This is my money not yours that makes you a thief and punishable by jail. Where is my money????? Instead of unlocking my acct. and giving me access to transfer it to my bank you have taken it out of my acct. and not even told me about it. That is criminal. Where is my money??????????

Moneybookers will NEVER allow you to use their services for gambling because you are in the USA. The ONLY thing you can pursue is the return of your money. Since Moneybookers have decided not to respond, maybe now is the time to take it up with your bank. Tell them the money was wired to Moneybookers (no need to say why), and it has simply vanished into the electronic ether, and that you have been unable to get any reply from Moneybookers in over a month.

You could even threaten court action for the recovery of the money, as there would be no doubt it was legitimately yours (bank records would prove this).

[AussieDave]

A week or so ago I received notification that someone had attempted to access my Moneybookers account. Failed login attempts.

I immediately contacted Moneybookers and requested my account to be locked. Not that anyone could draw anything from that account as it's both empty and is only connected to a bank account that is filled as need be.

Still it's a worrying issue.

My point, I didn't hear back from Moneybookers for 3 days; totally unacceptable under the circumstances.

The account is now locked and will stay locked. It seems UK citizens have recourse with Moneybookers. However IMO people in other Countries have jack hope with Moneybookers if things go pear shaped.


Cheers



Dave

[justpistoff]

Moneybookers will NEVER allow you to use their services for gambling because you are in the USA. The ONLY thing you can pursue is the return of your money. Since Moneybookers have decided not to respond, maybe now is the time to take it up with your bank. Tell them the money was wired to Moneybookers (no need to say why), and it has simply vanished into the electronic ether, and that you have been unable to get any reply from Moneybookers in over a month.

Yes I found out they did not allow that so I simply asked them to wire my money back into my bank acct. I sent it from. Up date since I last posted: Moneybooker has finally contacted me after weeks of no response. They say they are sending my money back to me and because I requested they close my acct. they give me all these excuses why they have not answered my complaint weeks ago. They said to me they need to respond to any complaint filed on their website within 4 days. That is a lie! I have been denied my money for almost 5 weeks. I have filed many complaints including at Complaintsboard.com., the FSA, Casinomeister, started my own blog, Ombudsman, and http://www.moneymadeclear.fsa.gov.uk. I am just amazed that this can happen no matter what country you are from. They did not even contact me to try and solve my problem which tells me they do not care about the customer. They say I must wait an additional 10 days to receive my money because I did not tell them where to send my money even though they have all my info from where my money was originally sent from. Beware people of Moneybookers, I will post more after I hopefully receive my money!

[greek39]

Please can I just let this one pass without providing 200 words? Okay thanks! Moneybookers in my fairest opinion is very unorganized and untrustworthy. They always have been for me anyway. I closed my account and told them to keep the balance. Response email time well over a week, requesting weird information, could not convert Euros into Can dollars, and I believe they sent me some spam email.

Moneybookers was just plain creepy I ended up closing my bank account as well.

[vinylweatherman]

Yes I found out they did not allow that so I simply asked them to wire my money back into my bank acct. I sent it from. Up date since I last posted: Moneybooker has finally contacted me after weeks of no response. They say they are sending my money back to me and because I requested they close my acct. they give me all these excuses why they have not answered my complaint weeks ago. They said to me they need to respond to any complaint filed on their website within 4 days. That is a lie! I have been denied my money for almost 5 weeks. I have filed many complaints including at Complaintsboard.com., the FSA, Casinomeister, started my own blog, Ombudsman, and http://www.moneymadeclear.fsa.gov.uk. I am just amazed that this can happen no matter what country you are from. They did not even contact me to try and solve my problem which tells me they do not care about the customer. They say I must wait an additional 10 days to receive my money because I did not tell them where to send my money even though they have all my info from where my money was originally sent from. Beware people of Moneybookers, I will post more after I hopefully receive my money!

This could be a tactic to use when Moneybookers has your money, won't communicate, and/or gives you the run around. A request for account closure means they have to "balance the books", and get your money back to you before they can take your account off the system. If you have reached the stage where you are not going to trust them anymore even if they do resolve the issue, this would at least extract your balance.

It's worrying that a UK based company only has to behave towards UK customers (and probably EU ones as well), but can do what it likes to it's international customers because they don't have the same access to the regulator. They seem to be exploiting a loophole, only doing what they HAVE to do, rather than what they SHOULD be doing.

[hrv4mar]

Can we receive founds from friends or other MB members while our account is locked for outgoing transactions and waiting for sending ID scan and utility bill?
Any experience?

Thank you.

[breakstone]

Neteller leaves Moneybooker for dead. Moneybokers are the worst for processing financial transactions I have ever seen. You can't withdraw your money. Only by bank transfer and I am still waiting after 7 days. Neteller is done and paid in 2 days, or instantly with the debit card.

I am lodging a complaint with the financial regulator about the slowness and unhelpful responses you get. You cant even contact them by email, you have to go to log into your account just to send an email. Does that tell you anything. Too many complaints

Not for my anymore