Moneybookers account locked

[worriora]

Hello and thanks all for your support.

I've send them a FORMAL complaint via their website.

https://www.moneybookers.com/faqmess..._procedure.pdf

Those 5 days passed but i still haven't got any reply back.

MY Moneybookers account was never funded by credit/debit card! Most of the money that i receive in that account are from affiliates payments. I have 2 betting websites and monthly i get like 500 EUR in that account.

I don't know what's odd but i surely haven't done any ilegal things for this to happen. I think that this is the biggest abuse that i've suffered and more, i can't do anything about it.

@lauram, i've send a request to gamebookers, where i often play at their sportsbook, here is the reply:

Thank you for contacting Customer Service.
I am sorry if you experience any problems with your Moneybookers account.
However I would like to inform you that we will not be able to contact Moneybookers and assist you with this. Moneybookers is separate and independent company and if you have issues with your account, you should contact their Customer Service as only they can assist you further.
As per your Gamebookers account I would like to remind you that you can deposit using some other deposit option. To check the deposit options we support for you, click on ‘Cashier’ and then on ‘Deposit’ and you will be displayed all methods with short description for each one of them.

[worriora]

Here are my 2 transactions from where i have this balance:



First is from gambling-affiliation.com and the second is from expekt affiliates.

Before i had like 6 or 7 EUR in my account.

[vinylweatherman]

Originally Posted by worriora

Here are my 2 transactions from where i have this balance:



First is from gambling-affiliation.com and the second is from expekt affiliates.

Before i had like 6 or 7 EUR in my account.

Well, they quote 5 days, so wait a few more, making it 10, and then tell them that since you have received no response within the 5 days quoted in the guide to their internal complaints procedure, you will be referring the case to the financial ombudsman.

It is worrying that they are crippling what is effectively your BUSINESS by doing this. Moneybookers have NO EXCUSE WHATSOEVER for not understanding this industry, and must know full well that there are AFFILIATES that can range from the big down to the small player-affiliate, whose commission payments may be small. One transaction is even tagged with it's source, and is therefore clearly an affiliate payment.

You may have more luck asking one of these affiliate programs for help. The idea that casinos don't have any dealings with Moneybookers in this way regarding players accounts is UTTER BULLSHIT. This became clear in a case regarding PKR casino & poker, where a player was regarded as a "bonus abuser", and PKR, it turned out, had made a complaint to Moneybookers about this player's activities, which resulted in Moneybookers closing their account. When it suits them, they WILL contact Moneybookers, or any other processor for that matter. Go Wild, in another case, WERE able to contact Moneybookers on behalf of a player, and it DID get things sorted out.

[worriora]

Well, i contacted Go Wild also. If they will solve my problem all those money are going to their casino, and i promise i will never use Gamebookers and Moneybookers again!

If you have any other ideas about dealing with this situation i am open to try everything just to get my money out.

Thank you for your email and for bringing this to our attention.

We will forward your request to Moneybookers and we will do our best to get this issue resolved as soon as possible.

If there is anything else we can assist you with please feel free to contact us.

--
Kind Regards,

GoWild Casino
Finance Department

[vinylweatherman]

Originally Posted by worriora

Well, i contacted Go Wild also. If they will solve my problem all those money are going to their casino, and i promise i will never use Gamebookers and Moneybookers again!

If you have any other ideas about dealing with this situation i am open to try everything just to get my money out.

Are you able to use Neteller. I use them, and know how they work far better than Moneybookers.

Neteller are by no means "excellent", but they are no so elusive when it comes to contacting them, especially if you become a VIP.

Neteller WILL ask for your documents, and these will be similar to those needed to verify a casino withdrawal. 1x photo ID and 1x proof of address. They have another level of verification too, which is to connect your Neteller account to your bank account. Neteller then perform a verification on this by depositing a small amount into your bank, and you have to tell them how much it was. It helps a great deal to denominate your Neteller account in the same currency as your bank account (so you have no problems determining the value of the micropayment).
Having done this, you will have a fully verified Neteller account. To become VIP takes 3 months of depositing the equivalent of $6000 per month with "merchants" (casinos in other words). This is GROSS deposits, not deposits-withdrawals, so you do not have to LOSE $6000 a month.
With a verified bank account attached to your Neteller account, you can withdraw via bank transfer, or get a Net+ card to use your Neteller account for shopping.

Neteller may also ask AGAIN for documents, a pain, but this is down to a requirement to keep their records up to date, and this kind of request can be annually received.
The quicker you can divert your affiliate payments away from Moneybookers, the better.

[worriora]

I think a lot of doing this.. but at the present my biggest problem is to withdraw those money from moneybookers.

The thing that bothers me the most is that they are not replying to my e-mails. They have no reason for doing this and the only option left for me to think is that they are SCAM and they don't want to pay that balance.

If this is it, than i promise that i will begin the biggest "anti moneybookers" campaign that the web had seen till now.

The complains against them are in huge numbers:

http://answers.yahoo.com/question/in...1181215AABd57p
http://www.moneymakergroup.com/lofiv...hp/t52997.html
http://www.casinomeister.com/forums/...eybookers.html

[vinylweatherman]

Originally Posted by worriora

I think a lot of doing this.. but at the present my biggest problem is to withdraw those money from moneybookers.

The thing that bothers me the most is that they are not replying to my e-mails. They have no reason for doing this and the only option left for me to think is that they are SCAM and they don't want to pay that balance.

If this is it, than i promise that i will begin the biggest "anti moneybookers" campaign that the web had seen till now.

The complains against them are in huge numbers:

http://answers.yahoo.com/question/in...1181215AABd57p
http://www.moneymakergroup.com/lofiv...hp/t52997.html
http://www.casinomeister.com/forums/...eybookers.html

Just try uploading your documents on their secure upload service, even though they have never replied to you, or told you such a service exists. Make a note of when, and you can use this in your complaint to the FSA.

Perhaps a Moneybookers user could give a step by step guide to this.

At the same time, take steps to ensure that FUTURE affiliate payments do not end up locked away in your Moneybookers, which is the main reason for suggesting you look at Neteller. You will STILL, of course, be working towards getting your money out of Moneybookers, and will also be prepared if Moneybookers decides not to allow you to keep the account.
Banks have been caught throwing customers out when they have had the NERVE to complain to the FSA or the Ombudsman about poor treatment, and Moneybookers is more lightly regulated than the banks.

[free bet]

Speaking of MB, anyone know how to get VIP status here? they ask me to send a picture of the bank statement showing the MB deposit, but MB does NOT appear in the deposit line, only a number, they always deny....

[Jasminebed]

Sorry I can't be of help. I checked my bank statement, it clearly shows Moneybookers as the source of the incoming wire. I recently had to verify my account.

[worriora]

A lot of time passed but still my account is closed..