TO DATE THIS HAS STILL NOT BEEN FINALIZED IT IS NOW THE 14 AUGUST!!!
.................................................. .................................................. ....
ok this is rediculous? are you guys all partners in this or what? broken promises 2 weeks rara today is 3 july!!!!!!!! looks like even you guys they give the run around, how many times do you have to contact them before they answer you??? youve contacted them like 4 times now???
Hi,
I thought they had only 2 weeks to resolve the matter after your first initial inquiry which was on the 30th of April? It is now the end of May...
>From: "KGC Complaints" <kgc-complaints@mck.ca>
>To: "'Cuong Nguyen'" <yellowhead666@hotmail.com>
>Subject: RE: A Message from Action Online [5087-QROX-3715] [f431176d] Question Created
>Date: Thu, 24 May 2007 09:46:40 -0400
>
>Hello Cuong Nguyen,
>
>
>The Kahnawake Gaming Commission has been in communication with Action
>Online. We are currently awaiting details of your account. However, we
>will proceed with contacting the operator once again.
>
>Thank you for your patience.
>
>
>
>Regards,
>
>Kitty Zachary
>Administrative Support Clerk
>Kahnawake Gaming Commission
>kgc-complaints@mck.ca
>
>
>-----Original Message-----
>From: Cuong Nguyen [mailto:yellowhead666@hotmail.com]
>Sent: Thursday, May 24, 2007 4:53 AM
>To: billiejo.peterson@mck.ca
>Subject: RE: A Message from Action Online [5087-QROX-3715] [f431176d]
>Question Created
>
>hi,
>any update on my case?
>
>thank you
>
>
> >From: "Billie-Jo Peterson" <billiejo.peterson@mck.ca>
> >To: "'Cuong Nguyen'" <yellowhead666@hotmail.com>
> >Subject: RE: A Message from Action Online [5087-QROX-3715] [f431176d]
> >Question Created
> >Date: Mon, 14 May 2007 11:03:44 -0400
> >
> >Hello Cuong,
> >
> >
> >The Kahnawake Gaming Commission has been in communication with action
> >Online. We are currently awaiting details of your account. However, we
> >will proceed with contacting the operator once again.
> >
> >Thank you for your patience.
> >
> >
> >
> >Regards,
> >
> >Kitty Zachary
> >Administrative Support Clerk
> >Kahnawake Gaming Commission
> >kgc-complaints@mck.ca
> >
> >-----Original Message-----
> >From: Cuong Nguyen [mailto:yellowhead666@hotmail.com]
> >Sent: Sunday, May 13, 2007 1:35 AM
> >To: billiejo.peterson@mck.ca
> >Subject: RE: A Message from Action Online [5087-QROX-3715] [f431176d]
> >Question Created
> >
> >HI,
> >Thank you for your reply.
> >It has been 2 weeks now and still no word from Action Online..
> >
> >Thank you
> >
> >Cuong Nguyen
> >
> >
> > >From: "Billie-Jo Peterson" <billiejo.peterson@mck.ca>
> > >To: "'Cuong Nguyen'" <yellowhead666@hotmail.com>
> > >Subject: RE: A Message from Action Online [5087-QROX-3715] [f431176d]
> > >Question Created
> > >Date: Mon, 30 Apr 2007 09:02:01 -0400
> > >
> > >Hello Cuong Nguyen,
> > >
> > >The Kahnawake Gaming Commission ("KGC") has received your email and has
> > >proceeded with contacting Action Online.
> > >
> > >The KGC allows an operator a maximum of two (2) weeks to respond to any
> > >inquires /investigations we put forth.
> > >
> > >If your complaint with them has not been resolved within the two week
> >time
> > >limit, please get back to me so as I can look into the issue further. If
> > >your issue does get resolved before the two (2) week time limit please
> > >contact me so as I can close your file.
> > >
> > >
> > >
> > >Billie Jo Peterson
> > >Administrative Support Clerk
> > >Kahnawake Gaming Commission
> > >BillieJo.Peterson@mck.ca
> > >
> > >
> > >-----Original Message-----
> > >From: Cuong Nguyen [mailto:yellowhead666@hotmail.com]
> > >Sent: Saturday, April 28, 2007 1:20 AM
> > >To: kgc@mck.ca
> > >Subject: FW: A Message from Action Online [5087-QROX-3715] [f431176d]
> > >Question Created
> > >
> > >Dear Sir/madam,
> > >
> > >My name is cuong nguyen, and i am writing in regards to one of your
> > >licensed
> > >
> > >casino, Action Online Casino, I have been in contact with them once every
> > >second day from March 16 for approximately 30mins each time regarding
> > >unauthorised transactions from my Neteller account. Each and eveytime i
> >am
> > >promised this will be sorted within 24-48 hrs time. No call or email. I
> > >call
> > >
> > >them again they blame neteller for not replying as yet. I request that
> >they
> > >call immediately and i rewcieve a call back stating they have been in
> > >contact with neteller and now awaiting management meeting to return my
> > >funds. 24-48 hrs time same scenario..no call nor reply. I call up again
> > >same
> > >
> > >process again and again. It is now April 28th..still nothing! hence i
> >have
> > >no other choice but try to contact their licensing authority which i
> > >believe
> > >
> > >is yourselves to finalize this matter. The total transactions processed
> >by
> > >them is $1200 + 1 month and half of international calls from australia
> > >$600.
> > >
> > >I seek to be fully reimbursed these monies of $1800US equivalent to my
> >AUS
> > >dollar at time of transactions of March 16. below are the NTcodes from
> > >Neteller regarding the unauthorised transactions, accompanied with a
> >forced
> > >requested confirmation email from ActionOnline to prove the dates of
> >their
> > >nonsense!
> > >
> > >ActionOnline.com
> > >NT63682770
> > >NT63682716
> > >NT63682604
> > >NT63682500
> > >NT63681792
> > >NT63681712
> > >NT63681605
> > >NT63681501
> > >NT63681022
> > >NT63680847
> > >NT63680748
> > >NT63680446
> > >
> > >Please note their response can be forwarded to the NETELLER
> >Investigations
> > >department for further review.
> > >
> > >
> > >
> > > >From: "Customer Support" <support@actiononline.com>
> > > >To: yellowhead666@hotmail.com
> > > >Subject: A Message from Action Online [5087-QROX-3715] [f431176d]
> > >Question
> > > >Created
> > > >Date: Tue, 3 Apr 2007 12:43:17 -0400 (AST)
> > > >
> > > >==== Enter your reply ABOVE this line ====
> > > >Dear yellowhead666@hotmail.com,
> > > >
> > > >The following ticket has been created by a member of our staff for you
> > > >
> > > >Your question's details:
> > > >
> > > >============== Title: ==============
> > > >A Message from Action Online
> > > >
> > > >
> > > >============== Message: ==============
> > > >Dear Coung,
> > > >
> > > >Thank you for contacting Action Online. My name is Roy from Customer
> > > >Support.
> > > >
> > > >
> > > >As of our last conversation, please accept our apologies about the
> > > >transactions charged to your Neteller account. Coung, in order to
> >ensure
> > > >that
> > > >the right details will be given and to assist you better, it has been
> > > >forwarded to the relevant department. Rest assured that we are doing
> >our
> > > >best
> > > >to help you with your concerns and you will be informed about the
> >updates
> > > >accordingly.
> > > >
> > > >Again, our apologies for the delay and your patience and cooperation
> >will
> > > >be
> > > >highly appreciated.
> > > >
> > > >Have a great day!
> > > >
> > > >Should you have any questions or concerns, please do not hesitate to
> > > >contact
> > > >Action Online Support Team. We are available 24 Hours a day, 7 days a
> > >week.
> > > >
> > > >With Best Regards,
> > > >Roy P.
> > > >Action Online
> > > >
> > > >Email: Support@ActionOnline.com
> > > >Phone - International: + (63)2-756-7866
> > > >Phone - Toll Free: 1-866-847-4341
> > > >Fax - International: + (63)2-756-7867
> > > >Fax - Toll Free: 1-866-463-9280
> > > >
> > > >http://www.actiononline.com
> > > >
> > > >This communication contains information which is privileged and
> > > >confidential
> > > >and is exclusively intended only for the individual or entity named
> >above
> > > >(recipient(s)). If you are not the intended recipient(s) or the person
> > > >responsible for delivering it to the intended recipient(s), you are
> > >hereby
> > > >notified that any review, disclosure, dissemination, distribution or
> > > >reproduction of this communication message in any way or act is
> > >prohibited.
> > >
> > > >If
> > > >you receive this communication by mistake please notify the sender
> > > >immediately
> > > >and then destroy any copies of it. Please note that the sender monitors
> > > >e-mails sent or received. Thank you.
> > > >
> > > >
> > > >--
> > > >
> > > >
> > > >
> > > >
> > > >You can also reply to this email to add to your question.
> > > >
> > > >
> > > >
> > > >
> > > ><=== 5087-QROX-3715 ===>
> > > ><=== f431176d ===>
> > > >
> > >
> > >
> > >
> >
> >
> >
>
>
>




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