i won amount of 8300GBP and requested a withdrawel. 48hrs elapsed and i see no payment i email them and then they reply they needed docs of my identity etc and card used to deposit. I promptly send in this info. they acknowledge reciept then request additional docs for they accepted my bank statement under name mr L C YONG however rejected my Passport which is LOK CHEE YONG passport details and bank statment details matched exactly what is entered.:notworthy i used my english name for easier penunciation which is Vincent. I promptly send in docs of statements addressing me as vincent, which they requested. they approve this after another grueling 24hrs and a 24hr wait on review??LOL
and then time elapsed asked for card details used to deposit. i sent it in they acknowledge it then they requested docs on previous cards used. i sent in letter of authorization of card owner coupled with bank letter stating the card has been lost(this was from a previous deposit.) they acknowledge and asked for 24 hrs to elapse before payment. I came back 24 hrs later they deny reciept of anything and then they said my docs they had approved and acknowledged to me over chat wasnt accepted but they kept me on for a week approving each doc i sent in i asked for chat logs for each time the rep confirmed reciept. and approval of docs. they refuse to send out my logs and now act like it never happened i did at least copy some transcripts which i have provided i also have confirmation of faxes sent to them and email reciept history. I thought this casino was a reputable one boy was i wrong and each time any docs was sent in it was sent to 4 differnt entries points 2 fax no.s and 2 email addys. as they kept denying reciept of recieving them but the only thing is they admit reciept of it if brought up to another chat support person in different scenario type way. 
if you can access all chat for august you will be able to clearly see im given the run around and the lies that they come up with my passport was like the 1st thing i sent but then 7 days after chat said they never recieved it too bad i got a confirmation email from them regarding acknowledgemnt of recieving my passport LOL
ANY HELP PLEASE???????????
Vincent Loh
and then time elapsed asked for card details used to deposit. i sent it in they acknowledge it then they requested docs on previous cards used. i sent in letter of authorization of card owner coupled with bank letter stating the card has been lost(this was from a previous deposit.) they acknowledge and asked for 24 hrs to elapse before payment. I came back 24 hrs later they deny reciept of anything and then they said my docs they had approved and acknowledged to me over chat wasnt accepted but they kept me on for a week approving each doc i sent in i asked for chat logs for each time the rep confirmed reciept. and approval of docs. they refuse to send out my logs and now act like it never happened i did at least copy some transcripts which i have provided i also have confirmation of faxes sent to them and email reciept history. I thought this casino was a reputable one boy was i wrong and each time any docs was sent in it was sent to 4 differnt entries points 2 fax no.s and 2 email addys. as they kept denying reciept of recieving them but the only thing is they admit reciept of it if brought up to another chat support person in different scenario type way. if you can access all chat for august you will be able to clearly see im given the run around and the lies that they come up with my passport was like the 1st thing i sent but then 7 days after chat said they never recieved it too bad i got a confirmation email from them regarding acknowledgemnt of recieving my passport LOL
ANY HELP PLEASE???????????
Vincent Loh
Come in Ted...
