More Neteller BS

**winbig** · 10th January 2007, 09:10 AM

What's wrong with these pictures?

What it boils down to, is Neteller will not let me change my address for who knows what reason. If it can't be changed online, then why have the option to do this?

At first, I tried to change my address before my phone number (I just moved), and it wouldn't let me change the phone number. It kept saying that the area code didn't match where I live (BS.). So I went ahead and changed my phone number before I changed my address, and IT LET ME.

Please tell me how in the world I can change the phone number, which is from a different state than my old address was; but yet it wouldn't let me change it along with the new address - which matches.

As for live chat, I waited 20 minutes on hold, closed the window by accident, then went back in when I got the message that reps weren't available. Go figure.

NETELLER GET YOUR !)#*($&@)#*&$@(*#$ ACT TOGETHER!

**wangpoker** · 10th January 2007, 02:39 PM

nobody answers phone for >30mins...
reply emails in 3 days or more...
no online chat rep...

**Casinomeister** · 10th January 2007, 04:10 PM

I had an online rep not too long ago. The first chat session was cut short for some unknown reason, but then she came back on again. At least they are still there

**vinylweatherman** · 10th January 2007, 07:26 PM

I notice that there will be a rep from the Manx Government at ICE this year, as well as from other official bodies. Someone should discuss, with printed off evidence if possible, some of these Neteller issues mentioned on the forum. They could add that these problems have been going on for MONTHS and even YEARS, but no matter how many complaints are made to Neteller, the situation continues to go from bad to worse, while at the same time Neteller are aggressively expanding their market coverage at the expense of existing service standards.
As Neteller is a Manx company, and the integrity of Manx supplied financial services is a strong point with them (the Manx government), as it is for the Jersey government, I would hope they would bring pressure down from above onto Neteller, which may be harder to ignore than pressure bubbling up from below.
Neteller are also regulated by the FSA as an issuer of eMoney. This falls short of full regulation, such as for a bank, but certain standards are expected to be upheld, one of which is to have a secure service to prevent loss of client funds. I doubt the way timeouts are dealt with is as secure from the clients point of view as could be achieved with a little more will, effort, and programming.

**amatrine** · 15th January 2007, 02:48 PM

When I had neteller, I had changed banks. I had to reopen a new account as there is no way to change the details.

Ama

**winbig** · 16th January 2007, 01:06 AM

Originally Posted by amatrine

When I had neteller, I had changed banks. I had to reopen a new account as there is no way to change the details.

Ama

Even over the phone? I could understand why they wouldn't let you do that online.

Update: I finally got an answer from a CSR at Neteller (via email). They manually changed my details

**tennis_balls** · 16th January 2007, 01:24 AM

Neteller rules! all complainers here are shills for e-gold!

**KasinoKing** · 16th January 2007, 10:13 AM

Neteller claim to be "The Worldwide Leader in Online Payment Solutions"...

I dread to think what the others are like...!

Live Chat
Chat in real-time with a NETELLER Customer Service Representative with our easy-to-use Live Chat interface. Operators are standing by. Live Chat help is available 24 hours a day, 7 days a week.

8:52a.m. this morning....

**lots0** · 23rd January 2007, 09:06 PM

(Posted in another thread but appropriate here)

Well my balance is showing zero, but they are still holding over $700 of my money and so far they refuse to send it to me...

There is NO excuse at all for not sending out ALL the money to US residents.
The idea that a 'run' on the banks has slowed everything down is a bunch of bull shit.

My payments were stopped by neteller the day the founders were arrested and within two hours of their arrest, way before any 'run' could have started.

Neteller also lied to me on several occasions, telling me they had already sent me my check and that UPS had not given them a tracking number, a lie, they had the check sitting on the desk in front of them as they told me this, I know this because they gave me the check number and after being confronted, the rep adimited lying to me.

Now I don't know about any of you, but when someone holding MY money lies to me, I stop trusting them. After lying to me time after time after time, well I get the message that I am not going to get MY MONEY.

Neteller is lying (again) and has NO plans to give Americans ANY of the money they are holding.

If you are an American and Neteller is still holding your money, your not going to get any of YOUR MONEY BACK... Not now, Not ever!

Think I am over stating?

Any of you Americans that receive any of your money from Neteller from this moment on please post here that you received YOUR money...

Just suck it up folks... we all got ripped off and with the help of our own government to boot.

**vinylweatherman** · 23rd January 2007, 10:34 PM

This is a serious allegation. if there is any evidence that Neteller claimed to have sent the check and gave some BS about there being no tracking number while knowing they had not, this should be presented to the UK's FSA, this is blatantly a breach of regulations, and I hope that Neteller realise the serious repercussions this could have on their remaining business - it's all about trust, if that goes, then the second a new payment processor appears that offers the same service as Neteller there will be a run on customers, let alone the banks.

Click2Pay lost my custom a while back for screwing me over with some really odd currency manipulations, then saying they knowingly did this after changing their systems.

Neteller shares are currently suspended, so if there is any evidence they are unable to meet liabilities on the US accounts their whole "trust account" claim is put into question. There is a technical term for a company unable to meet current liabilites, INSOLVENT - Neteller had better come up with a better reason than this or expect to be hammered when their shares come back off suspension.