More Neteller BS

[wangpoker]

My account currency is USD, my check issued by Neteller is from National Bank of Canada. It has nothing with USA government. Why can't neteller give me USD? Neteller is too greedy.

[respira]

Non-US Member Neteller changes:

Non-US Member FAQs
As recently announced, several changes have been made to NETELLER’s services for US members.

Unfortunately, this change is causing temporary effects to our non-US member services. We regret the inconvenience and thank you for your patience and understanding.

Until further notice, we will continue to communicate any pertinent changes to your service on this site, so please check back regularly for updates.

Is my money in my NETELLER account?

Yes. NETELLER keeps all members’ funds by holding the value in segregated trust accounts.


Can I still transfer with NETELLER if "my registered bank account is in USD"?

Unfortunately, NETELLER can no longer guarantee transactions with USD bank accounts. If you are from Canada, we recommend you register a CAD bank account so you can continue to perform instaCASH and EFT transfers. If you are from Europe, we recommend you register a CAD, EUR or GBP bank account so you can continue to withdraw funds to your bank account.


I made a bank wire deposit. Why aren’t the funds in my NETELLER account?

At this time, USD bank wires are being delayed in the United States. Funds are either being returned to the originating bank or are being pushed through to our bank account after several weeks.

If your funds have not appeared in your NETELLER account, you may consider the following options:

Ask your originating bank to trace the bank wire to find out if the funds are being held by an intermediary.
If the funds are being held, submit a recall notice to your bank to have the funds returned to your bank account.
Resubmit the bank wire deposit to NETELLER in EUR or GBP. Please contact bankwires@neteller.com to make these arrangements.


Why can’t I use instaCASH anymore?

Unfortunately, instaCASH and EFT transactions with USD bank accounts are no longer available. Only Canadian members with non-USD bank accounts can use instaCASH.


Are Peer-to-Peer transfers affected?

Yes. Non-US members can no longer perform Peer-to-Peer transfers with US members.


Why did I receive a call requesting my IBAN and BIC or SWIFT code?

In order to process bank wire withdrawals, NETELLER requires your bank’s IBAN and BIC or SWIFT code. This information should be located in the top right side of your bank statement. Due to new banking legislation, as of January 1, 2007 we cannot process bank wire withdrawals without IBAN and BIC or SWIFT codes. Please call NETELLER Customer Service if you need to provide this information. Do not send your IBAN and BIC or SWIFT code by email.


Who can I contact for assistance?

If your question has not been answered by this FAQ, or if you require further assistance, please contact NETELLER Customer Service, available 24 hours a day, 7 days a week. Please note that we anticipate that there may be higher than normal customer support queue wait times.

Last updated: 8 February 2007


source: http://content.neteller.com/content/...date_nonus.htm

[wangpoker]

Who knows if it's temp or permant. I wont take the risk to put my money in neteller. I just did withdraw all by EFT and lose around 500 USD. I'll use Moneybookers to play instead of Neteller.

Moneybookers now allow Canadians to withdraw by cheque.

[pokerpal]

Originally Posted by wangpoker

Who knows if it's temp or permant. I wont take the risk to put my money in neteller. I just did withdraw all by EFT and lose around 500 USD. I'll use Moneybookers to play instead of Neteller.

Moneybookers now allow Canadians to withdraw by cheque.

It's probably the amount of hoops that have to be jumped to get the funds processed which takes longer. With everything thats been announced on nettellers web site its probably best to find a site that deals with Canadian money, then make your netteller account into a Canadian based currency. Bottom line is more merchants need to offer the Canadian dollar.

[rhump]

http://ww7.investorrelations.co.uk/n...LR.L&ref=13900

Press release

Friday 16 February 2007

NETELLER Plc Group rationalisation programme substantially complete


NETELLER Plc (LSE: NLR), the leading global independent online money transfer
business, today issued the following update from its Board of Directors with
regard to its principal operations in Calgary, Canada and the UK.



As a result of the Group's voluntary withdrawal from the US market, the Group
has substantially completed the necessary reorganisation and restructuring of
its operations to reduce its headcount and align related costs with anticipated
revenues of its worldwide business.



This rationalisation programme has focused on the Group's Calgary-based
operations where the principal teams serving the US market were employed. As
previously highlighted, transfer volumes and customer enquiries through the
Group's contact centres have decreased substantially since the Group ceased
processing transfers for US residents. Staff reductions will total around 220
employees, across all levels, from the Group's contact centre and security
teams, as well as related support functions in marketing, processing and IT/
product support. Approximately half of the reductions were through the Group's
voluntary redundancy programme.



In addition, as part of the rationalisation of the Group's UK facilities, it is
expected that around a further 30 redundancies will arise from the relocation of
the Group's Gatwick-based operations to Cambridge where they will share premises
with the Group's NetBanx business. This move is expected to be completed by the
end of March 2007.



Following these staff reductions, the Group will employ approximately 425 staff
across its European, Americas and Asia Pacific operations, down from a peak of
over 1,000 during 2006. A further part of the Group's rationalisation programme
will include a review of the Group's property requirements and may include a
sale or partial lease of certain of the Group's Calgary-located facilities. As
stated in our trading update of 18 January 2007, the total cash costs associated
with staff restructuring are expected to be in the region of US$ 1.1 million in
2006 and a further US$ 3.7 million in 2007.



Ron Martin, Group President and CEO said: "The events of the past months have
led to challenging times for the Group and the Board has taken these measures to
ensure the Group has a sustainable business going forward. We would like to
thank all of our employees who have contributed to the growth of the NETELLER
business over the past few years, and for those who have left or will be leaving
the Group, we wish you well for the future. The Board believes NETELLER
continues to have a strong future ahead and presents many exciting opportunities
for its employees."



The Group's shares will continue to be suspended from trading on AIM for the
time being in view of the continuing uncertainty. Further announcements will be
made as appropriate.


Enquiries:

Citigate Dewe Rogerson + 44 (0) 207 638 9571
Sarah Gestetner/Sebastian Hoyle/George Cazenove



Notes to Editors

The NETELLER Group


Trusted by millions of consumers to transfer billions of dollars each year, the
NETELLER Group operates the largest independent online money transfer business
in the world. The Group specializes in providing innovative and instant payment
services where money transfer is difficult or risky due to identity, trust,
currency exchange, or distance. Being independent has allowed the Group to
support thousands of retailers and merchants in many geographies and across
multiple industries.



The Group is quoted on the London Stock Exchange's AIM market, with a ticker
symbol of NLR. NETELLER UK Limited is authorised by the Financial Services
Authority (FSA) to operate as a regulated e-money issuer. For more information
about the Group visit www.netellergroup.com.


This information is provided by RNS
The company news service from the London Stock Exchange

[vinylweatherman]

The cut in the workforce probably explains why they are overstretched and get little done. They should have laid staff off AFTER things calmed down, not while many customers outside the US were also suffering knock-on problems from the US changes.

I got my £6000 in the end, by cheque (took 3 days, up from the usual two).
I have requested my latest withdrawal by cheque from the outset, should appear today.
As soon as I have more than enough for a week or two, I will be withdrawing from Neteller, just in case another "delay" comes along because of some other unpublicised change. I will keep the funds on my credit card instead, so I will be able to deposit, but only after a week or two "cooling off" period while the cheque goes through the banking system and is paid onto the card.