More Neteller BS

[vinylweatherman]

The "UK Number" simply goes to the call centre in Canada, which is currently swamped by aggrieved US players.
Not replying to E-mails is pretty common with Neteller, phoning is the only way. The best time to phone would be when much of the US is asleep, which for the UK is actually quite convenient, an 8am rise should suffice (3am US time).
Curiously, I called today, during UK office hours, and STILL got Canada; who helpfully informed me that they never received my withdrawal request into their system on Tuesday. I politely informed them that if they routinely sent out an E-mail confirmation of receipt, I would not have been in the position of waiting in vain till today while blaming the Americans for swamping the system.

They have mysteriously locked accounts before, usually when one of their security flags gets tripped. They even locked MY account last Christmas, and I had to phone to find out why. They are not as bad a Click2Pay, I had to be more insistent with them to straighten them out and get my charges refunded (that should not have been created as they were for unnecessary currency exchanges).

[Unicron]

All the toll free number end up in Canada I think but there is a UK number 0870 351 3462 but good luck with that all you get is an automated that gives you options 1-5 from speaking to someone about accounts through to speaking to an operator but all have a crappy midi tone for about 90 secs before you get put on to a mailbox where you leave as many messages as you like but no one ever gets back to you.

On another point I got an e-mail back now saying my account is no longer locked. No reason why it was locked. No apology. Just your account in now unlocked. My cash transfer is still not there, it is pending. I will see what happens.

So I am new to NETeller but from what I have been reading would it be a good idea to get out now or is there hope for using it.

http://www.pokersourceonline.com/news.asp?poker=591

[btbt]

If your casino has a peer - peer account you can transfer your funds directly to their e-mail address. Some casinos do and this will get your money out of Neteller and back to the casino! Then make your withdraw through a new active eft provider...

I'm not suggesting Gamble your winnings away that you move back to the casino but instead withdraw again through your new provider. Be sure to confirm your change from Neteller to your new provider before making a withdraw with the casino...




Bob Tanner

RULucky.net

[shasta45]

I also have money in Neteller, a pending EFT which has now been pending simce 1/17.
I finally contacted the VIP Support and actually got a reply two days later.
Nothing new, just the same ole....means that are beyond our control crap and your money is safe;t being held in trust...etc....

Well my money isn't doing me a bit of good in pending, in limbo and no way yo use it or get to my checking account.

Can someone please explain to me what exactly is the hold up? I can understand every US Customer wanting their funds out and possibly causing a backlog if the eft's were done manually.....If the funds are mine....I'm not borrowing them from Neteller they were paid to me by someone else so just what are the issues here?

How can you possibly do a peer to peer if you cant get the funds out by eft or check? What am I missing in all of this?

I really find it low down and dirty that customers in the US with Neteller accounts were not notified at all about the US Backout and the problems that they knew would arise with getting our funds out before the Crisis hit the fan... I think I got an email from one of my affiliate Casinos on the eve of the 17th....I had just deposited that morning and by 5pm no transactions were being allowed for US account holders.

WHEN YOU HAVE A GUT FEELING TO DO SOMETHING, DO IT,OR IT MAY BE TO LATE. I'M JUST THANKFUL I TRANSFERED OUT 1500.00 WHEN I COULD....NOW WAITING ON THE 250.00 STILL REMAINING THAT I LEFT TO PLAY WITH......HAHAHAHA!!!!!! CAN'T EVEN DO THAT.

[pokerpal]

It would seem it has to do with the processors fear of doing business with **gambling web sites such as netteller. (processors are the people that take the money from the company and put it into your bank account, or vice versa)It seems it has nothing to do with holding onto the funds forever because some guy really needs it for pizza, or that yaught he had his eye on. No business on the stock exchange wants to appear to be underhanded. The Justice department did what it set out to do, which is cripple out of country businesses that profitted from online gambling, by any means necessary. Even if it is based on lies and/or a control complex. You could probably move to Canada (where there is health care) to cash out, as I do not believe it would be as simple as registering a Canadian bank account, because surely the only bank accounts that can registered with netteller have to be based out of the country you live in. I looked through the netteller website, they seem to be hiring. Now if they were in a bad position, wouldn't they be chopping these positions like crazy. There will be a way of getting the money to everyone. Patience is a virtue. I have faith. Try contacting your local politicians that seem to run the most free country in the world. (but does not allow you to gamble online). Your politicians have started a witch hunt where lots of people are scared.

Heres a video that should fire you up in the meantime.

Truth behind Online Gambling Ban.

[LisasLuck]

Originally Posted by lots0

(Posted in another thread but appropriate here)

Well my balance is showing zero, but they are still holding over $700 of my money and so far they refuse to send it to me...

There is NO excuse at all for not sending out ALL the money to US residents.
The idea that a 'run' on the banks has slowed everything down is a bunch of bull shit.

My payments were stopped by neteller the day the founders were arrested and within two hours of their arrest, way before any 'run' could have started.

Neteller also lied to me on several occasions, telling me they had already sent me my check and that UPS had not given them a tracking number, a lie, they had the check sitting on the desk in front of them as they told me this, I know this because they gave me the check number and after being confronted, the rep adimited lying to me.

Now I don't know about any of you, but when someone holding MY money lies to me, I stop trusting them. After lying to me time after time after time, well I get the message that I am not going to get MY MONEY.

Neteller is lying (again) and has NO plans to give Americans ANY of the money they are holding.

If you are an American and Neteller is still holding your money, your not going to get any of YOUR MONEY BACK... Not now, Not ever!

Think I am over stating?

Any of you Americans that receive any of your money from Neteller from this moment on please post here that you received YOUR money...

Just suck it up folks... we all got ripped off and with the help of our own government to boot.

A friend of mine had requested a withdralw(check )the day before everything "went down" at neteller. They sent him email confirmation that the check was processed but when he checked his account a few days later it looked as though it was still in the pending stages.

I called neteller to to inquire for him and they said YES it would be processed and I asked why was he sent a email stating it HAD already been processed... The CS rep wasn't quite sure.

He said they are still dealing with US customers ... they are just not able to transfer funds to merchants for US clients or take deposits from US clients but withdrawls are no problem.

apparently its taking an extra amount of time because so many people have requested checks and they just cant process all of them as quick as people are used to. hmmmm. Anyway my friend is not that worried about when it arrives as long as it does arrive... he is only talking about $100 bucks though.

I would hate to be one of the people that had a substantial amount of money in their account. I requested a check for $5000 from neteller the week prior to all this mess, deposited in my bank as soon as I got it and it cleared the same day that neteller stopped dealing with the US ..

Im so lucky , if I had waited any longer my money would be pending or whatever too... I would be flipping out.

[pokerpal]

Then there are these questions.

Will your bank or any bank in the US honor a check from netteller?

Will your bank or any bank in the US accept an EFT deposit from netteller?

Will anyone who writes checks or initiate EFTs to US customers on behalf of netteller partake in it anymore out of fear of being linked to the "supposed money laundering tomfoolery"?

No other countries Gov't has an issue with it except.....well the US

Senator Frist and The Online Gambling Ban, (Mr. Bill)

[vinylweatherman]

Well, I hope you US folks remember how this lead to your money being trapped in limbo while the polititians obtained funding from the vested interests of land casinos.
In any other "crime", the US legal system try to seek compensation for the victims, but in this case they are doing their best to prevent US citizens from deciding to end their relationship with online gambling by causing their funds to be trapped eternally in cybercasinoland; naturally, the land casinos hoping for business will be most disappointed as all the gambling money is now tied up, and other US citizens will see this unfold and come to the conclusion that gambling operators are ALL "criminal organisations masquerading as legitimate businesses", and this will apply to B & M casinos too, as some now have their own online versions for non-US customers, more particularly the big UK bookmakers.

[misty113]

Originally Posted by wangpoker

Neteller delibrately doesn't process my big amount withdrawal (>8K) by Fedex overnight cheque , but processed my 300 normal cheque withdrawal.

I think they have all big amount withdrawals on hold.

WRONG! I have had a whole whopping $30.00 pending since the 18th of Jan. and not one cent has come back to me so BIG withdrawals is not the problem. ANY withdrawals IS the problem if your in the U.S. Emails sent to them have not been answered either. At least its only $30.00 so that I can suck up BUT any place that changes their policy overnight without giving warning to it customers so they can reconcile needs to close their doors for good........PERIOD!

[vinylweatherman]

Originally Posted by misty113

WRONG! I have had a whole whopping $30.00 pending since the 18th of Jan. and not one cent has come back to me so BIG withdrawals is not the problem. ANY withdrawals IS the problem if your in the U.S. Emails sent to them have not been answered either. At least its only $30.00 so that I can suck up BUT any place that changes their policy overnight without giving warning to it customers so they can reconcile needs to close their doors for good........PERIOD!

This is affecting MY withdrawal to a UK bank. I was promised last Saturday that it would be sorted in 2 business days (now passed). This follows on from the promise on Friday that it would be sorted on Friday!
They have now breached the promise a second time. They are having trouble processing ANY payment request, and have trouble even keeping promises made to non-US customers that they need not worry about being seriously impacted.
I consider £6000 trapped like it was $6000 for a week "seriously impacted". They cannot claim it is down to processors on this. It seems that non-US customers are heading for the exact same delays as US customers.
As far as casinos are concerned, they might like to note that my ability to deposit and play has almost seized up as a consequence of this delay, and the expectation that any future attempt to withdraw will suffer the same fate. The £6000 is NOT ending up in a casino, it will stay there as long as it takes, and I will be unable to "refill" my alternate deposit methods, and thus will have to abstain shortly from all but bonus hunting for +EV situations and "abusing" the hell out of them just to keep a gambling float till Neteller improves.