Colosseum group back to its old tricks

[caruso]

I thought this group had improved and decided to ditch these shabby tactics.

Wrong.

I got the following email:

Dear XXXX clr00XXXXXX,

Greetings Gladiator from the mighty empire!

Your loyal service has not gone unnoticed!
The Emperor wishes to reward you for your allegiance.

This weekend, the Emperor is giving you...(promo details).

So when In Rome, do as the Romans do and win big!

Note that the email is clearly personalised with my name and account number (removed here, obviously).

I phoned up to check on unclear terms:

CS: "I'm sorry sir, your name isn't on the list of players entitled to this promotion"

ME: "Err, then can you tell me why I'm currently looking at an email with my NAME and ACCOUNT NUMBER at the top?"

CS: "Well, it must have been sent out by mistake, sir."

ME: "Be a bit of a shame if I'd gone ahead, deposited, played and lost, only to be told this after the fact, wouldn't it?"

To the Colosseum / Grand Hotel / Vegas Slots rep at Casinomeister (where these casinos are ACCREDITED, lol) who I know reads the forum: why do your casinos CONTINUE to send out these fake, "personalised" emails, only to tell the players they're "not entitled"? Is it beyond your people's capacity to run an honest operation? Didn't you stop these rogue tactics, which you were maxing out on a couple of years ago - a while back? Why have you started again?

Where is the note in the email which says "plese contact CS to confirm entitlement"? Where is there ANY indication that these "personalised" promos are anything other than the emails claim them to be?

Do you have any explanation?

[Mallorca]

I got the same email yesterday from Colosseum with the same promotion,my name and account number at the top as well.

[elscrabinda]

Fight them over this. Different trick than they tried to pull on me (refusing on grounds of bonus abuse after playing and losing £250) but just as underhand.

Mention this site and they'll give in. They're spineless like that. Happy to rip off players until they think it'll give them bad publicity

[samoas]

Not anymore. Their promotions have dwindled down to practically nothing. Occasionally get a 10%-20% weekend bonus and that's it. I wrote a lengthy, yet objective letter to my VIP rep to report why my play has dramatically dwindled there and they gave me a $10 credit for my "loyalty". I was not looking for hand out, an explanation and/or acknowledgement of my gripe would have sufficed. After playing probably tens & thousands of dollars there over the years, $10 was an insult. I did play it and haven't been back.

My opinion is as the online-gaming industry grows, they must grow with the business and potential customer base. The time has come that there are better, reputable gaming sites that are willing to offer more lucarative incentives to their loyal players. I used to play there almost daily. I asked to be removed from the promo list a few weeks ago. Just got one Friday.

I will give them credit for efficient customer support. (my personal experiences) Unfortunately, they have gone downhill when it comes to loyalty or appreciation.
*edited for spelling

[KasinoKing]

Originally Posted by samoas

My opinion is as the online-gaming industry grows, they must grow with the business and potential customer base. The time has come that there are better, reputable gaming sites that are willing to offer more lucarative incentives to their loyal players. I used to play there almost daily. I asked to be removed from the promo list a few weeks ago. Just got one Friday.

My sentiments exactly!
I really can not fathom one logical, sensibly reason why so many casino's offer great sign up offers for new players who will just take this once-off bonus and run, rather than offering decent repeat offers to loyal customers.

(As a matter of interest, I signed up a Colosseum a few months ago. Luckily made $270 profit from their S.U.B. and have not been back since! They have not even made the slightest attempt to tempt me to re-deposit there)

Is it just me & samoas who thinks this is a totally crazy way to run a casino?

What do other posters think?

===================
Caruso, Sorry - bit 'off topic'
Can I assume from your original post that your point is that you had already been 'banned' from promotions at this casino?

[caruso]

No, not at all. The point is simply as stated above: that personalised email incentives are mailed out to players who they subsequently claim do not qualify and are not on the mailing list, in spite of those emails containing name and account number.

This was a long-standing issue with this group a while back. It appeared to get resolved - I had no more problems. Now, it's resurfaced.

It seems that running an honest, efficient operation is too much for these people.

Originally Posted by elscrabinda

Fight them over this. Different trick than they tried to pull on me (refusing on grounds of bonus abuse after playing and losing £250) but just as underhand.

I won't be fighting the matter, as there is nothing to fight - other than my irritation at the re-emergence of this. The intention was to make people aware of what's happening, no more. That, and to elicit a response from the group rep, whom I notified by PM. I won't hold my breath, though.

[elscrabinda]

Sorry Caruso,

I misread your first post. I thought you HAD gone ahead and deposited and lost. Obviously you can't fight to not be banned from bonuses.

[KasinoKing]

Originally Posted by caruso

No, not at all. The point is simply as stated above: that personalised email incentives are mailed out to players who they subsequently claim do not qualify and are not on the mailing list, in spite of those emails containing name and account number.

I agree it's well out of order to send e-mails like this, but I'm still more than a little bit confused!

If you have not been 'banned' from receiving promo's:
a) What made you suspect you were not entitled to this one?
b) For what reason are you not entitled to it?

[Bruce Hamilton]

Originally Posted by KasinoKing

As a matter of interest, I signed up a Colosseum a few months ago. Luckily made $270 profit from their S.U.B. and have not been back since! They have not even made the slightest attempt to tempt me to re-deposit there

I just received an email from First Web Casino with a tempting offer to redeposit... If I deposit and wager $100 by Saturday night, they'll credit me $50, and all it has is a combined 5x WR. I recently took them for $495, guess they want some of it back.

[caruso]

This has got unexpectedly confused.

Originally Posted by escrabinda

Obviously you can't fight to not be banned from bonuses.

I'm not - just, it would seem, this one. On the face of it, the reason they "peronalise" these things is so that they target the right players with what they want to offer. The more reaslistic / cynical view is that they do it to elicit deposits under false prestenses.

Originally Posted by KasinoKing

If you have not been 'banned' from receiving promo's:
a) What made you suspect you were not entitled to this one?
b) For what reason are you not entitled to it?

a) I didn't suspect; I phoned up to check on terms, and the CSR kindly informed me I "wasn't eligible" - see paraphrased chat in my first post.

b) For what reason was I "not entitled", having received email with name and account number? I'd be delighted to find out myself. Maybe the Colosseum rep can let me know - I PMed him / her yesterday after posting.

Actually, I was thinking: I wonder what Ecogra's stance is on, err...

1) Eliciting deposits under false prestenses...
2) Deceptive / false marketing...
3) "Bait & switch" tactics...

...etc? I'll have a look into it, and consider filing a complaint with them. I've just about had it up to the eyeballs with this jerkoffs and their deceptive tactics. They need a wake up call.