An invitation to the casino reps

[Simmo!]

Hi all,

Following the recent poll here that resulted in 83% of players labelling Reverse Withdrawal a "con" and a further 12% who would only tolerate it at 4 hours or less, i did an email survey. I emailed various well-known casinos to ask them what their "pending" time default was and whether they would reduce it on request.

Why? Because i think the Reverse Withdrawal takes advantage of weak-willed players and encourages Problem Gambling, and i think this is wrong.

Of all the various Microgaming and Playtech casino's/groups I contacted, only one said they would reduce the time to 1 hour for me (bear in mind Cryptologic casinos use instant Ecash withdrawals so i exempted them). All the others said that their reverse time was "mandatory". A couple offerred to flush the withdrawals if i emailed them instead. I tested this and it took nearly as long as the reverse withdrawal time itself, so i don't see that as the best solution.

All the default RW times (bar one which was 4 hours - funnily enough the same casino who were prepared to reduce it still further!) were between 12 hours and 96 hours (yes, really, 4 days!!!).

So. I'm inviting any casino reps to step up to the plate and say they do, or will, introduce a policy to allow players to individually request a reduction in the RW time, or to instigate a 4 hour or less RW default time.

Players: Once i feel this thread has run its course, i will put together a spreadsheet with all the RW times for as many casinos as i can. I will post a link to it here for anyone that would like it.

Cheers

Simmo!

[Randy]

Nice idea, Simmo.

[elscrabinda]

Great idea.

Reverse Withdrawal is indeed a con, especially when it is labelled as a positive feature.

I'll be interested to see how many casinos walk the walk on wanting to reduce problem gambling or just put a link to gamblers anonymous on their site

[dominique]

Wonderful initiative, Simmo!

[sharpgambler]

yes that's a good idea. Reverse withdrawal is non-sense. It's like you going to your homebanking, making a bill payment, and a few hours later having a link to reverse the bill payment.

When you request a withdrawal is because you don't want to play, you want your winnings. You don't need a reverse withdrawal button. If you wanna play later you can make a deposit like you did before.

[path]

We, here at 32Red, have set our 'pending' cash-in time default to 4 hours. This allows us to process any withdrawals as quickly as possible, whilst giving our players a reasonable amount of time in which to reverse the withdrawal if they so wish.
This 4 hour limit can, and has been, reduced for individual players on request. Technological constraints mean that the minimum default that we can lower the 'pending' time to is 1 hour. We are more than happy to do this on an individual basis; if any player would like to reduce the standard 'pending' cash-in time, then please feel free to contact me or indeed our 24/7 Support Team.
I would like to mention that there are some players who do actively seek out a reverse withdrawal facility and are happy with our standard 4 hour default. As ever,we do try to be as flexible and individual in our approach and believe that it is all about giving our players the choice of what best suits them. I know that you can't please all of the people all of the time, but we do certainly try!
Finally, an alternative to changing this default time, is the facility to 'flush' any payment which will then prevent the withdrawal from being reversed. The simplest, and quickest, way of requesting this would be to contact our team using the 'Live Chat' facility.

Regards
Pat Harrison
Operations Director
32Red

[Simmo!]

We, here at 32Red, have set our 'pending' cash-in time default to 4 hours. This allows us to process any withdrawals as quickly as possible, whilst giving our players a reasonable amount of time in which to reverse the withdrawal if they so wish.
This 4 hour limit can, and has been, reduced for individual players on request. Technological constraints mean that the minimum default that we can lower the 'pending' time to is 1 hour. We are more than happy to do this on an individual basis;

Nice one Pat

[jonevegas]

32 Red is one of the few casinos that will flush your account upon request, I sure wish others would follow, Riverbelle used to but know it takes so long for customer service to respond its no different.

[elscrabinda]

Right. A week has gone by.

I believe we can now reasonably conclude that either casinos (with the honourable exception of 32red, who at least know how to play the forum) have no regard for the members of this forum and don't even bother to check it which tbh at the very least the recommended ones should, or they are too shamefaced to admit that the only reason they persist with imposing a reverse withdrawal time is to prey on vulnerable players who they know will lose it all again given enough temptation.

Shame on the lot of you

[scrollock]

apart from the reverse withdrawal period, which is typically 24 hours, what about when your payments come out of "reverse withdrawal" you still need to wait on average 24 hours, typically the casinos claim that their payments are instant and that its netellers processing time that adds to this extra wait. well it is all complete BS.

sorry but 32 red does not have the record in this area, it is ladbrokes which does not even have a reverse withdrawal facility and all payouts processed instantly, i.e. in less than sec after withdrawing, your funds will be back in neteller.

so my question to the casino reps is why do you claim that neteller takes time to clear the payments, when in fact it doesn't.