An invitation to the casino reps

[Casinomeister]

Just got back from the GIGSE and I'm happy to say that most of the MG operators that I spoke with said they would be happy to flush accounts at player's request. There is a possibility that something will be implemented in the software in the future - but for now, just ask.

Playtech is a different story. Since Playtech uses an ecash provider for most of their casinos, they can't change the 3-4 day wait. This is a policy dictated by the ecash company. Where you might find faster cash outs are through Playtech casinos that use other ecash companies besides the generic Playtech one.

RTG - same thing. As we know, it might be expedited by the operator.

And it looks as though the Phoenician and Nostalgia casinos will be implementing automatic Neteller withdrawals in the near future too

[elscrabinda]

It would be nice if a few more of them discussed it through this thread. So far we've had 32red (pains me to give them any more free advertising) and Vegas VIP's frankly laughable nonsense about players requesting this 'service' and it actually being a 'safety net'. At least their rep had the self respect to distance themselves from the garbage they were told to write by making sure it was clear this was the view of management not their own.

I notice that this thread is no longer a sticky. Surely this isn't an attempt for the embarassing reluctance for casinos to tackle problem gambling to disappear into obscurity?

[Vesuvio]

You forgot Fortune Lounge trying to encourage players to reverse their withdrawals... and then not deeming it necessary to apologise or defend themselves on this thread.

[Casinomeister]

Originally Posted by elscrabinda

It would be nice if a few more of them discussed it through this thread. So far we've had 32red (pains me to give them any more free advertising) and Vegas VIP's frankly laughable nonsense about players requesting this 'service' and it actually being a 'safety net'. At least their rep had the self respect to distance themselves from the garbage they were told to write by making sure it was clear this was the view of management not their own.

I notice that this thread is no longer a sticky. Surely this isn't an attempt for the embarassing reluctance for casinos to tackle problem gambling to disappear into obscurity?

Perhaps the reluctance is warranted. Casino operators are sometimes chastised for things some players do not fully understand. Believe it or not (you being a non-believer of sorts ), there are players who want a reverse withdrawal option. I for one prefer it - is that laughable?

Many players do not understand how rampant player fraud is, and that there are normally a number of companies involved with each casino - thus in each deposit and withdrawal there is a security concern. In many cases, it's not up to an operator on how fast a payout is processed. But there are some that can handle this sort of request.

The thread is not sticky anymore because I thought that it had hung up at the top long enough to get everyone's attention. It's still active, and I predict it'll be so for a while.

[fortunelounge]

Originally Posted by Vesuvio

You forgot Fortune Lounge trying to encourage players to reverse their withdrawals... and then not deeming it necessary to apologise or defend themselves on this thread.

Vesuvio: I cannot understand what we should apologize for.

Fortune Lounge casinos offer some of the most exciting, most diverse and richest online casino promotions. We try to reward our valued customers across the board and out-market our competitors. When someone gambles online, we want them to gamble with us. Players get incentives and rewards for joining, for purchasing credits and for playing. Cashing-in is just one more touch-point where we get to offer our customers something extra.

How did this promotion come about? We run frequent promotions where we give special benefits to players who purchase credits. Our customers asked us why should they get rewarded when they purchase but not when they decide to recredit their cash-ins. We listened to our customers, and have since given away significant prizes to a large number of them who like this promotion.

Fortune Lounge is a firm believer in responsible gambling. All our promotions are designed to give our valued customers the best online casino entertainment experience available. And we proudly stand by that.

VP Operations
Fortune Lounge

[Simmo!]

Originally Posted by fortunelounge

Vesuvio: I cannot understand what we should apologize for.

Fortune Lounge casinos offer some of the most exciting, most diverse and richest online casino promotions. We try to reward our valued customers across the board and out-market our competitors. When someone gambles online, we want them to gamble with us. Players get incentives and rewards for joining, for purchasing credits and for playing. Cashing-in is just one more touch-point where we get to offer our customers something extra.

How did this promotion come about? We run frequent promotions where we give special benefits to players who purchase credits. Our customers asked us why should they get rewarded when they purchase but not when they decide to recredit their cash-ins. We listened to our customers, and have since given away significant prizes to a large number of them who like this promotion.

Fortune Lounge is a firm believer in responsible gambling. All our promotions are designed to give our valued customers the best online casino entertainment experience available. And we proudly stand by that.

VP Operations
Fortune Lounge

I think if the player has the "option" of sitting in the Reverse Pending period, at their own discretion, then its perfectly fair to offer incentives. But where the delay is forced on them, I'm not so sure its particularly ethical.

On a purely personal note, it would annoy me enough not to go back. When i cash out, i want it cashed out, not feel like the casino thinks I'm gullible. Some may see it as a "reward". Others may see it for what we all know it is.

[chuchu59]

Originally Posted by casinomeister

Just got back from the GIGSE and I'm happy to say that most of the MG operators that I spoke with said they would be happy to flush accounts at player's request. There is a possibility that something will be implemented in the software in the future - but for now, just ask.

Playtech is a different story. Since Playtech uses an ecash provider for most of their casinos, they can't change the 3-4 day wait. This is a policy dictated by the ecash company. Where you might find faster cash outs are through Playtech casinos that use other ecash companies besides the generic Playtech one.

RTG - same thing. As we know, it might be expedited by the operator.

And it looks as though the Phoenician and Nostalgia casinos will be implementing automatic Neteller withdrawals in the near future too

Playtech,I think most of the casinos take 3-4 days to pay you. However,some months ago,I cashed out at Mapau and asked the customer support how long they would take to process my cashin and they said 72 hours. However,I pointed out that their website stated it was only 24 hours. The rep thanked me and said as a token of gratitude,I would have my cashin processed immediately and it was right there in my neteller account the next day.

[fortunelounge]

Originally Posted by Simmo!

I think if the player has the "option" of sitting in the Reverse Pending period, at their own discretion, then its perfectly fair to offer incentives. But where the delay is forced on them, I'm not so sure its particularly ethical.

On a purely personal note, it would annoy me enough not to go back. When i cash out, i want it cashed out, not feel like the casino thinks I'm gullible. Some may see it as a "reward". Others may see it for what we all know it is.

Simmo: Point taken, and it would be great if the option existed.

We have, also, never refused any player who requested for a cash-in to be flushed and will never do so until such an option exists.

VP Operations
Fortune Lounge

[elscrabinda]

Casinomeister says

I for one prefer it - is that laughable?

Not laughable at all. Please don't take this personally but it does not surprise me that you prefer it for the very same reason the casino operators prefer it.

Reversed withdrawals = bigger profit = bigger affiliate income

This isn't an attack, just a fact of life. You make money when players lose. Players lose more when they reverse their withdrawals

[Simmo!]

Originally Posted by elscrabinda

Casinomeister says


Not laughable at all. Please don't take this personally but it does not surprise me that you prefer it for the very same reason the casino operators prefer it.

Reversed withdrawals = bigger profit = bigger affiliate income

This isn't an attack, just a fact of life. You make money when players lose. Players lose more when they reverse their withdrawals

I think thats a tad harsh Elscabrinda. First up, as far as I am aware, most of CM's links aren't affiliate links. Secondly, there are some affiliates who would no doubt be like that. But there are also affiliates who provide value too. And every industry has its bad eggs.

There does seem to be a general concensus that affiliates are evil (muhahaha) but i think there are two distinct camps. One that's out for the money and just churns out the same old same old, and one that tries to provide something of genuine value. And lets be fair here, CM's forum does more than that for most of us.

And anyway, if you like and use something, most people would be happy to show some sort of appreciation - after all, it doesn't cost them anything...it costs the casinos I don't hide the fact I'm an affiliate - in fact my front page even points it out - but in case you hadn't spotted, I'm a mega-advocate of "optionalising" the Reverse feature by player. And I'm sure CM and quite a few others are not dissimilar in that respect.