NETELLER: resolved

[caruso]

This is beyond comprehension. I'm writing in what amounts to a state of disorientation.

Neteller have reduced the balance of my account by $500.

Yesterday, I drew off a cheque. My balance stood at $XX,XXX at the time. I received the usual message "you have $XX,XXX available for withdrawal"; I withdrew. I left myself a small residual balance.

Later that day I received an Email, saying that the request had been denied, because the system "did not read your debits and credits correctly, therefore putting your balance, off.". I had to wait a bit and withdraw again. No problem.

This morning I checked again. Balance back to pre-withdrawal amount. No problem.

Later, this evening, I logged in again.

MY BALANCE HAD BEEN REDUCED BY $500 at some point during a period of nine hours.

Conversations with Neteller - CS staff - have been fruitless up to this point. The balance totals that they have read off to me have been my balance minus $500. "You haven't had that amount in your account since...the last credit to your account put your balance at..." - everything minus $500. According to Neteller, there is no error. Yet my balance remains $500 short.

I would not lie about this. Anyone who knows me knows that I would not invent such an accusation. I do not need $500 that badly that I would waste time and energy on such a pointless fabrication. However, I have ABSOLUTELY NO WAY of proving this, either - how can I? All I have is my account balance. Neteller does NOT list each balance after each transaction, as a bank statement does - they only list ONE figure. I would never have contemplated taking a screenshot. I would never have considered it necessary. All I can rely on is what I know to be correct, and the integrity of Neteller.

I cannot believe this has happened and I have absolutely no idea what to do, because I have absolutely no way of proving this. I have no screenshots, no evidence - nothing. Yet I've been shorted $500, there is no mistake about this. I do not lie, nor would I go to these lengths for $500. I have had a Neteller account for three years now, I've done many thousands of transactions and I am no amateur. I keep tight reins on my account at all times and always know eaxctly (within $100 at least) how much should be in there. This matter is so stark because the original amount was just above a certain multiple of $10,000 - it is now below it, ie. the initial figure has been reduced.

If you have a Neteller account, I have only one word of advice:

SCREENSHOT.

Every day, after every transaction. This is beyond belief.

If anyone can offer any advice I'd really appreciate it. I feel literally kicked in the stomach at this moment.

[KasinoKing]

I have to say I have long felt Neteller's whole banking system is very 'amateur', especially in the area you describe - the 'balance sheet'.
In the past, when I thought my balance was wrong, the only way to check it was work back from a known figure some months before, and add & subtract all the transactions since! This is appallingly poor when you think about it, and so I hope they modernize their service soon.

In the meantime I sincerely hope they get this matter sorted out & you get your money back ASAP.

The only advice is don't give up - keep on at them.

[sw2003]

If all your incoming-outgoing amount < your current total balance, then you have that fact to show to NETeller! That is if you have all your transactions available since day one!

Actually if at some point in time without that $500, it would put your balance in the negative, then you have a case because your NETeller account can never be in the negative. NETeller won't let you take out more than you have in the account.

[Stanford]

This is beyond comprehension. I'm writing in what amounts to a state of disorientation.

Neteller have reduced the balance of my account by $500...

If you have a Neteller account, I have only one word of advice:

SCREENSHOT.

Every day, after every transaction. This is beyond belief.

If anyone can offer any advice I'd really appreciate it. I feel literally kicked in the stomach at this moment.

The only thing you can do is print off your activity for the entire 3 year period.

Neteller should be able to examine all $500 transactions but if it is a problem of the system not "adding" you have to print it all off. If it has "dropped" a transaction, you won't find it. If it has "added" a transaction, you will be looking for descriptions unfamiliar.

It sometimes declines a transaction that is still on your list. Because it is declined, it doesn't figure into your balance. I would look at recent activity for declined transactions. I once thought a tranfer had been made when it was declined.

For others, I print my activity ever so often. I also keep a separate list of all my transactions. I reconcile this just like a bank statement. If you print out a statement every so often, you only have to prove your balance since the last statement.

Good luck.

Stanford.

[caruso]

Actually I just had that idea about checking my total history, manually adding & subtracting the lot myself - thanks for the suggestion. Yes, all transactions from Day One are there. I can't believe it'll come to this. In all, having copied it all to Word I have 55 pages of data. It'll take me an eternity to do this manually, but at least I have the proof.

The fact remains that my balance has been adjusted down by $500 since this morning.

[caruso]

They've just sent me a copy of recent transactions. I remember one key one which sent my balance over a particular mark - it's down by $500. Everything is $500 out.

Basically, they're trying to rob me. Dumb gamblers, like they'd ever realize. Shave a few extra dollars, they'll never know.

This is mind-blowing.

[thesmiler]

Actually I just had that idea about checking my total history, manually adding & subtracting the lot myself - thanks for the suggestion. Yes, all transactions from Day One are there. I can't believe it'll come to this. In all, having copied it all to Word I have 55 pages of data. It'll take me an eternity to do this manually, but at least I have the proof.

If you have excel, you can copy the contents of the history page with Copy&Paste to Excel, and you it will send it to different columns, so you just have to add the left column and substract it from the sum of the right column after you took out cancelled transactions. Will do this now, lets see if I come to the correct amount.

[thesmiler]

Will do this now, lets see if I come to the correct amount.

Yes, if I delete the cancelled and declined transactions, the sum is exactly the same as calculated by Neteller.

[jerseyguy11]

caruso, audit your entire history. yes its a pain, but you'll figure out just exactly where the $500 went etc. Next, if neteller doesnt fix it immediately, transfer all your money out of there to your bank. Then, depending on how you feel about this, inform your bank that $500 is owed to you by neteller and they refuse to pay. File a complaint regarding this $500 at your bank and ask them to dispute one of your transfers to neteller (not to exceed $500 obviously). If your right, the bank will chargeback the $500.

Regardless of whether its $5 or $50,000 missing. Its the principle and neteller should not ignore your serious inquiries/acusations regarding their error.

Neteller is pretty reputable so I think if you audit your account and keep after them, it will be fixed.

[Dirk Diggler]

I aren't sure whether they are FSA registered or not (Moneybookers are) but you could always go down that route seeing as they are registered on the stock exchange over here (UK) - that is assuming your account is out when you've totalled up your history.