NETELLER: resolved

[jetset]

Once you have checked your transactions to ensure you are correct in this, I would suggest you enlist Bryan's aid - he has good comms with the Neteller management and he may well be able to get this reviewed at a higher level.

As Jersey Guy says, Neteller do not have a reputation for crookery.

[Casinomeister]

Hi Caruso,

Please forward me your Neteller account# and user email address and I'll have the UK branch take a look at this.

[jetset]

BTW, I understand Neteller in the IOM is compliant with the financial services board controls.

[caruso]

Thank you very much, Bryan - I got your email and passed all details on.

My concern here is: what if my account DOES total up? The only evidence I have is 1) what I know is my correct balance and 2) the evidence of my own eyes. What if credits totalling $500 have somehow gone astray from earlier parts of my account, putting my balance off?

There are two key areas - one is the fact that my balance literally auto-reduced by the given amount at some point yesterday between my first and second logon, and secondly, after I checked the small list of transactions + balances that a CS rep sent me, a certain "key amount" I recall specifically, about five transactions previously, was down that exact amount.

And thirdly, when I went to make my withdrawal, my total CORRECT balance was presented to me as "you have $XX,XXX available for withdrawal", and this amount WAS correct when they put it back in my account. It changed over the course of the day. The amount remaining in my account, after the initial withdrawal, was also correct, ie. the sum of withdrawal plus remaining balance was the correct total.

Thanks to you all for the suggestions, which I've taken note of (I didn't realise NT were listed on the London exchange). I'll be posting my OWN suggestions subsequently re. account security.

[caruso]

Another thing which has changed here: look at the blue lettering in "account info" and "quick links"; that lettering used to be clear as a bell. It has now been reduced in size and is fuzzy to almost illegibility. I saw this for the first time yesterday upon my second login - when my balance was changed. I can barely read my account balance, nor any of those links - I assume this is the same for everyone?

And let's remember that we recently suffered that period of non-posted deposits to casinos, during that upgrade.

Something is wrong.

I can also say that, whatever the resolution here may be, once all remaining due casino credits have been posted I will be withdrawing all my remaining funds and closing my Neteller account. This has obvious implications for my patronization of dollar-based casinos, but I have no choice - this is now far too high-risk an endeavor to be realistically maintained from my point of view. This also has implications for Neteller - I have been a VERY VERY profitable customer.

[Casinomeister]

Another thing which has changed here: look at the blue lettering in "account info" and "quick links"; that lettering used to be clear as a bell. It has now been reduced in size and is fuzzy to almost illegibility. I saw this for the first time yesterday upon my second login - when my balance was changed. I can barely read my account balance, nor any of those links - I assume this is the same for everyone?....

This has always been the case for me. If you are using IE, you need to go to your toolbar, click "view" "text size>" then select "Medium". This will clear up this problem.

[toofast4u]

Thank you very much, Bryan - I got your email and passed all details on.

My concern here is: what if my account DOES total up? The only evidence I have is 1) what I know is my correct balance and 2) the evidence of my own eyes. What if credits totalling $500 have somehow gone astray from earlier parts of my account, putting my balance off?

There are two key areas - one is the fact that my balance literally auto-reduced by the given amount at some point yesterday between my first and second logon, and secondly, after I checked the small list of transactions + balances that a CS rep sent me, a certain "key amount" I recall specifically, about five transactions previously, was down that exact amount.

And thirdly, when I went to make my withdrawal, my total CORRECT balance was presented to me as "you have $XX,XXX available for withdrawal", and this amount WAS correct when they put it back in my account. It changed over the course of the day. The amount remaining in my account, after the initial withdrawal, was also correct, ie. the sum of withdrawal plus remaining balance was the correct total.

Thanks to you all for the suggestions, which I've taken note of (I didn't realise NT were listed on the London exchange). I'll be posting my OWN suggestions subsequently re. account security.

you should also be able to prove where that amount$$ credit came from, I.E. your bank account, casino, etc. Maybe its a casino trying to re-claim $500 of your win??

[Petunia]

** Just wondering if you went to the direct .com website, or if you logged in from somewhere else. There has been a HUGE thing around lately about funds being stolen by 'fake' urls! Just a thought!It sounds like the first attempt for you to 'withdraw again' is a bit off! **

[caruso]

Again, thanks to Bryan for voluntarily dumping himself right in the middle of the shit once again.

Small clarification: there is no $500 actually visibly missing, ie. listed as a debit I never made. The balance is simply under by that amount. Yesterday morning - correct; yesterday evening - out. There was no account activity in the intervening period. It amounts to a kind of "ghost" withdrawal.

All I can conjecture is that somehow $500 worth of credits have vanished via IT glitch / been removed manually from some point in my total account history. I received the full "bank statement" version and the amounts are claimed to tally. I haven't manually done the job myself on the full history copy I took yesterday, but I see no reason to believe that I'd come to a different figure - clearly, the figure they claim (under by $500) is automatically calculated. Neither do I have manual records of all my transactions, but it wouldn't prove anything if I did. And of course, I never thought I'd need manual records.

Somehow, $500 has gone astray.

If there were some way of accessing the private pages of my initial withdrawal attempt and pre-withdrawal balance (tantamount to a screenshot), I could prove beyond question that my balance was correctly listed with the full amount, both prior to withdrawal and in the preceding day or two when my account was dormant. Bereft of a screenshot, I cannot prove this. Is this in any way possible? These are password-protected pages, and my history file simply brings up the login page. Is that information stored on my computer in any sort of accessible format? I know NT are currently looking into the matter, but if I could access those pages it wouldn't half sort out the problem in a flash, or at least prove what I'm saying.

It sounds like the first attempt for you to 'withdraw again' is a bit off! **

Yes, this was all triggered by a withdrawal request.

[lanidar]

Caruso...as you may know Colin is a friend of mine. I told him of your problem.
I JUST received this email from him:
( Colins email address is: Colin@NETeller.com )

Wow. On it. I need his account details so I know who this is.

Tell him to email me.

We dont shave $$. Man, these guys. If there is an error, I will find it.

Regards,

__________________________________

Colin Francis
VP of Security, Compliance and
Customer Service, North America

Toll Free: 1.888.258.5859 ext. 3600

Fax: 888.678.2128