32 Red is now taking US players!

[clj7221]

Hi,
I never mailed you. You sent me an E-mail to re open my account. I forgot what a bad experience I had at your casino. I don't dwell on these things. I have fun at most casinos I play. But thanks for reminding me. It was certainly weird that you would even mail me to re open my account though.


Dear cheryl

Account No 32RE000xxxxx

It is with great pleasure that the 32Red Online Casino and Poker
Room announces it is re-opening its virtual doors to players from
the United States.

We missed you and look forward to seeing you at the tables again
as from midnight in London, that's 4pm PST and 7pm EST today.

You may be preoccupied with national events today but if you feel like
hitting the tables while the votes are counted, then you are welcome
back to Casinomeister's Best Casino 2003, 32Red.

Some important information for you:

# To re-open your account simply reply to this email, contact us
via instant chat or use freephone 866 867 9230. Our service team
will help you through reactivating your 32Red account. Unless you
contact us, your account will remain closed.

# 32Red is synonymous with fast and smooth payouts. Current
restrictions on credit cards for players from the US do not enable us
to refund to your card. Therefore, deposits at the Casino and Poker
Room may only be made using electronic wallets such as Neteller,
Ecocard and Firepay.

# Casino players can claim a Reload Bonus of 32% on their next
deposit. The terms and conditions mirror our current Welcome
Bonus, details of which are available at www.32Red.com.

# If your game is Poker, you can get up to $50 from 32Red
Poker. Again, the details are covered at www.32RedPoker.com,
but if you have any questions, just let us know.

We hope you like the new and improved Casino and Poker Room,
quite a lot has happened since you were last with us! We are on
standby 24/7, so please do not hesitate to contact us if you
require our assistance.

Kind regards


Sarah
Customer Relationship Builder
32Red Casino and Poker Room

Hi again everyone

As ever an entertaining discussion! Thanks again to those who play and enjoy 32Red, and are generous enough to share their experiences with others. I thought I would pick up a couple of items discussed, as there is some misunderstanding by some of the forum members....

clj7221 - I believe we did respond to your email request for your account to be re-opened recently. All we asked was for you to confirm that you were happy for your account to be re-instated, bearing in mind your feedback to us in the past. I think it was a civil and responsible question, but I am sorry nonetheless.

jinnia - thank you for your feedback, but please be assured that 32Red has never implied any disrespect for US players. I hope you are confusing us with another casino?

Caruso - broadly speaking you asked what has changed to encourage us to welcome back US players? One of the most important factors we considered was what is happening with the legal framework in the United Kingdom. The day we finalised our decision was the day the Gambling Bill ostensibly set sail for the statute book in the UK. I realise that you will be familiar with all that entails, but importantly for us, there is no likelihood whatsoever of UK licensed operators barring US players. In summary, that's good enough for us.

Kind regards

Ed Ware
32Red

[bethug]

32 red reponds real fast to email. The fastest i seen. Since i know its viper i will re join them

[Petunia]

This user mumbles in her best Godfather voice *Stuff happens aye*

I am impressed that a) They remembered you and did not try and trick you back into playing with bonusses so sticky your toothe ache - well, not more than their usual anyway
b) They are not cowards and unwilling to admid to a 'mistake'
c) there is a person actually answering this stuff which, frankly, I would not have bothered with! *grin* good thing then I don't have his job I guess! hehehe

[clj7221]

Petunia, it's called Retardation. If they were smart they would have taken my money and not looked back before the door hit them in the @ss

[jinnia]

Thanks Jinnia

Perhaps I am missing the point here. I think the email you have published shows respect, although we were disappointed to have had to take the action. The thrust of the message was that we have enjoyed serving US players.

Regards

Ed Ware
32Red

You're not missing anything at all here. I did not say, you talked badly of U.S. players, what I said was, you accepted them, then dissed them, now will accept them again. Why the ping-pong play?

[Casinomeister]

You're not missing anything at all here. I did not say, you talked badly of U.S. players, what I said was, you accepted them, then dissed them, now will accept them again. Why the ping-pong play?

Hi Jinnia,

I really don't get your point. "Dissed" in the American colloquialism means that someone is disrespected. I don't see that happening here, and I don't see any "ping-pong" play. I see a company that at one point decided that the American market was risky (which was thoroughly explained in my newsletter an interviews last winter), and then making a decision to accept Americans several months later (now).

Why is this a problem for you?

[sw2003]

Hi Jinnia,

I really don't get your point. "Dissed" in the American colloquialism means that someone is disrespected. I don't see that happening here, and I don't see any "ping-pong" play. I see a company that at one point decided that the American market was risky (which was thoroughly explained in my newsletter an interviews last winter), and then making a decision to accept Americans several months later (now).

Why is this a problem for you?

I think in his usage of the term "diss", it means dismiss!

[clj7221]

Happy I won a Royal Flush at Lucky Nugget today. Bellrock casinos are the best

[jinnia]

Hi Jinnia,

I really don't get your point. "Dissed" in the American colloquialism means that someone is disrespected. I don't see that happening here, and I don't see any "ping-pong" play. I see a company that at one point decided that the American market was risky (which was thoroughly explained in my newsletter an interviews last winter), and then making a decision to accept Americans several months later (now).

Why is this a problem for you?

No, dissed does not mean disrespect in America, it has different meanings to different people, depending on where you live. And my meaning to it is, they 'rejected'/'dimissed'

We all have our own feelings toward certain issues/events that makes it a problem or not with the individual.

Plain and simple, 32Red was taking U.S. players. Then stopped, now accepting them, when the American market is just as risky if not more so now.

[clj7221]

Only reason they would come back is there not gaining enough profit from the European players
and decided to open it up again to The US.