iGlobalMedia invisible cards trick.

[Sodax77]

I don't have real account in any iGlobalMedia casinos (yet), but i try once their software (for fun), and got exactly same kind of "errors" everytime, even after reboot, re-install...

[caruso]

OK, I sent an Email.

I don't have real account in any iGlobalMedia casinos (yet),
...

Be smart and don't allow that situation to change any time soon.

[Vesuvio]

If you think the invisible cards were odd...

I played a session of the Java version of Jacks or Better VP at Golden Stars Casino (which uses the same software). I thought there was something strange going on as at times the cards in one hand seemed very similar to the last, but just assumed I was seeing patterns where there weren't any.

The screenshot I've attached from the log viewer (available for the last ten hands) shows I did actually get dealt the same cards at least once. I can't see any explanation for this except for the software having an extremely serious error in it. I also think at one point I was dealt a hand with a pair of Aces & held them, only for them not to be held when I drew.

I've exchanged e-mails with customer services & they're aware of the problem, though technical support haven't responded in the time frame they said they would. I asked for game logs of the session & they sent a word file which only showed whether I won or lost each hand. When I asked for a file which would let me see the individual cards dealt they said it was impossible

So, in summary, be very, very wary of playing with this software! (certainly if you're betting large amounts or not playing with a bonus)

[Vesuvio]

Just a question relating to the post above: has anyone ever received usable log files from an IGlobalMedia casino? It just seems unlikely that they really couldn't send logs in which you can see the cards dealt.

I'm not trying to get any money back from them (though I lost at VP I withdrew for a profit overall), I'm just curious to see exactly what happened... their technical support not responding & the refusal to send logs increases the curiosity

[Black21Jack]

So, in summary, be very, very wary of playing with this software! (certainly if you're betting large amounts or not playing with a bonus)

Even if you are betting small amounts, why would anyone want to even consider playing with this software. This type of thing happening time and time again, to different players is proof enough for me to not even go to a website of a casino that uses this software, I would never put my money in a casino with these type of glitches that are so obvious and out in the open. There are so many good casinos out there why even waste the time, and take the chance?

[caruso]

I second those comments. There is absolutely no reason to patronize this idiot software without A Very Good Reason Indeed - starting out with a 'B' and ending its life with an 'S'. It's total junk.

And FTR Bryan - I sent the requested Email as you asked. The manager evidently wasn't remotely interested - I got a form response, followed by...nothing. However, having stated in an earlier post that I assumed they couldn't care less about any aspect of the junk performance of their junk software, I'm not in the least surprised nor remotely put out. With the success of Party Poker I assume they keep the casinos up and running to scam a few extra bucks and maintain a solid link with their crook past.

[caruso]

It just seems unlikely that they really couldn't send logs in which you can see the cards dealt.

There was the recent case of that other crook operation Reef Club (CON clone); they flat refused to supply full play logs on player request - it took third party mediation to produce them. Nothing new here. They have the logs. They just don't want YOU to have them.

In an industry polluted primarily by crooks, noone should be surprised by crooked behaviour. It should be considered the norm.

[Vesuvio]

I second those comments. There is absolutely no reason to patronize this idiot software without A Very Good Reason Indeed - starting out with a 'B' and ending its life with an 'S'. It's total junk.

That was of course the reason. Also agree they probably just keep the casinos more or less ticking over while concentrating on the Party Poker cash cow.

I'm still a bit suprised by their obvious lack of concern when confronted with a problem which would see them shut down at least until it was solved if there was any sort of genuine industry regulation, but I suppose I shouldn't be...

[caruso]

Never got any response on the above issue (with their money why would they, but I'm still surprised given they requested feedback from Bryan) but Planetluck did just send me a baseball cap with "planetluck.com" emblazened across the top.

They'd have to pay me $50 a time to go out in it.

Instead of spending money on absurd marketing gimmicks, how about something really unusual and unexpected like actually improving / de-bugging the software?

[Vesuvio]

After a comical number of e-mails and various excuses/delays they finally admitted that something had gone wrong with their software and gave me a massive $5 bonus to try out the game again. That one minute's play didn't really reveal anything more except that the software forcing you to go the cashier whenever your balance is below $5 is another appalling 'feature' they should fix.

They resolutely refused to let me see the logs but claimed that 'random checks' suggested everything was fine. That's a relief