Nordicbet and Ben

[Nate]

Just wanted to share a positive experience with NordicBet - Particularly the experience I have had with Ben the rep.

I stopped playing at Nordicbet because i thought the offers were bad. I gave an opinion in the forum and wasn't really ranting, but sharing my experience. Ben, the rep was lightning fast to contact me and try and rectify the scenario... This was a while back.

I have been depositing at NordicBet more often but not very frequently (been real busy). When I did have the opportunity Ben has shown me absolutely superb customer service and actually goes out of his way. I'm very impressed and I can tell you that if he keeps it up, he can scoop the award from Pat Harrison for 2012

Just a heads up to players - PLEASE speak to Ben, he is already becoming one of the Best Reps I have dealt with. Professional, FAST, Always available and generous. No issue seems too big for him. His sole intention is to elevate the product to a new level, and he has already done that in my eyes. I sincerely feel valued by NordicBet and the Service received.

Ben and NordicBet - Job Well Done. :notworthy

Nate

 

[rainmaker]

.

I agree with you Nate

I remember one example from last year. A member could not find the link (think it was KasinoKing) to their downloadable casino. And it took Ben and Nordicbet only a few hours to change and add a very visible link on their main site. That is quite impressive when talking about changing content on a main page. They later also created a whole new section for the downlodable casino. It shows that they really are listening to feedback.

 

[Gremmyboy]

I support Nate's statement 100%!

I too was having a whine in the same thread as Nate and lightning fast I received a response from Ben that fully rectified the situation!

Since then I have spoken to him several times via PM and he has always answered within minutes and rectified any problem I've had immediately!
He is generous and extremely helpful to all his customers!

I would fully recommend Noricbet to anybody as the rep Ben is amazing, the games are awesome and the overall experience is fun and professional!

Heck, we even talked about our families and kids etc... via PM. Ben even fixed a problem for me whilst he was out on a walk in the park with his daughter

Absolutely stellar work and I would gladly support any nominations for rep of the year! :notworthy

Cheers
Gremmy

 

[TheLastCylon]

I'm a huge fan of Nordicbet. Of all of the casinos that I have tried, they easily get the bulk of my business. The layout of the buttons in a few of the games is annoying at times, but that's on Net-Ent's end.

I've never played their live stuff, but I hear that it's also a very well implemented system.

 

[SAunnyS72]

Don't mean to hijack your thread but did you mean CLONE BEN ?

 

[mattsgame]

Completely agree Nate.

Ben is very professional and nothing is to much or to small for him to take a look at.

I did nominate Ben in the CM awards but seemed few had the same sentiments, but I am glad more and more people are getting to know him.

Cheers
Matt

 

[elley76]

hi everyone can anyone please tell me if australians can play at nordic bet I am new here and trying to work out the best casinos Australians can play at thankyou

 

[mattsgame]

hi everyone can anyone please tell me if australians can play at nordic bet I am new here and trying to work out the best casinos Australians can play at thankyou

They most certainly can, we can claim the Welcome Bonus also

Give them a shot I am sure you will not regret it.

 

[SAunnyS72]

They most certainly can, we can claim the Welcome Bonus also

Give them a shot I am sure you will not regret it.

And thank to your suggestion I have been playing there and came to know Ben

 

[rainmaker]

I've never played their live stuff, but I hear that it's also a very well implemented system.

I have never tried their live casino either, but I have heard good things about it.

By the way, Net Entertainment is planning to launch live casino (as mentioned here) at the end of next year. So I am guessing that some of the Net Entertainment based casinos may get a new live-section in 2013. Will be interesting to follow the progress.

 

[incrediblestuff]

Yes the phenomenon we have gotten to know as Ben is a Gem!
Netent is cool software, took me a while to figure that out, but once i did, i was/am a happy camper with Nordicbet.
Ben made everything easy, an even was very generous with customized bonuses.
I would not want to forget Pat H., from 32RED, nor Mark and Steve, Nor the 3dice team, Anna, Enzo and the rest
What i'm saying is: every casino that hires such people to run them, is a smart business!.
That is where i love to put my money, since smart businesses put the customer first, which means they go through all lenghts to make them happy, dont make up bs to not pay, pay quickly, and offer decent , sometimes personalized bonii!
Not wanting to hi-jack the thread, i just think that those who prove to be such great persons/teams, should be put together on a pedestool, and function as a standard for all to follow
Thanks Ben!

 

[Tirilej]

.

I agree with you Nate

I remember one example from last year. A member could not find the link (think it was KasinoKing) to their downloadable casino. And it took Ben and Nordicbet only a few hours to change and add a very visible link on their main site. That is quite impressive when talking about changing content on a main page. They later also created a whole new section for the downlodable casino. It shows that they really are listening to feedback.

Still I had no clue until I read your post that they had a downloadable casino
I feel so stupid. Ben was nice and gave me some extra free spins and I was nice back
making a few deposits. But my experience was awful. The games didn't want to work on this computer.

Today I downloaded the casino and I would have had no problem playing there if I just had known it existed

My fault and not yours Ben. I promice I will give you another chance some day

 

[rainmaker]

Still I had no clue until I read your post that they had a downloadable casino
I feel so stupid. Ben was nice and gave me some extra free spins and I was nice back
making a few deposits. But my experience was awful. The games didn't want to work on this computer.

Today I downloaded the casino and I would have had no problem playing there if I just had known it existed

My fault and not yours Ben. I promice I will give you another chance some day

Yes, Nordicbet is one of few operators that has a downlodable Net Entertainment version. Think NetEnt released it at the end of 2009 and Nordicbet was the first casino to deploy it. It is quite smooth and worth a try

 

[TheLastCylon]

I have never tried their live casino either, but I have heard good things about it.

By the way, Net Entertainment is planning to launch live casino (as mentioned here) at the end of next year. So I am guessing that some of the Net Entertainment based casinos may get a new live-section in 2013. Will be interesting to follow the progress.

I wonder how financially successful live dealing is. It's not really my thing, since if I want to have a live dealer, I'd much rather go to a real casino. I guess if I lived somewhere where all of the live casinos are crooked might make me change that tune.

 

[Jeannie]

Just tried to sign up via mobile but Canada was not a country option

 

[rainmaker]

.

I see that Nordicbet has a new 1 free spin-promotion for the next 5 days where all players have the opportunity to win EUR 500 in bonus cash. I am a big fan of these 1 free spin promotions where customers can participate without needing to do a deposit. It is also nice that everybody has the same chance of winning. Way to go

Although I did not win anything on my spin for today

​

 

[Nate]

.

I see that Nordicbet has a new 1 free spin-promotion for the next 5 days where all players have the opportunity to win EUR 500 in bonus cash. I am a big fan of these 1 free spin promotions where customers can participate without needing to do a deposit. It is also nice that everybody has the same chance of winning. Way to go

Although I did not win anything on my spin for today

I was wondering why i had 1 free spin when I logged in to play Piggy Riches.

Nate

 

[rainmaker]

I was wondering why i had 1 free spin when I logged in to play Piggy Riches.

Nate

I am thinking of trying my luck on those pigs a bit later tonight, so please don`t empty it

 

[Nate]

I am thinking of trying my luck on those pigs a bit later tonight, so please don`t empty it

I left a few hundred in there for you from the weekend and today. I like some of the games, but for the love of Pork I can't get ahead on NetEnt

You can roast that pig and invite me over if you hit a good run.

Nate

 

[rainmaker]

.

Jasminebed, I remember you mentioned in another Nordicbet thread that you thought it would be interesting to know how much "the 1 free spin"-winner actually won from his/her free spin. Looks like Ben and Nordicbet listened

I see that the person who won yesterday got EUR 41 from the free spin (+ EUR 500 bonus funds).

I got nothing on my free spin today

 

[PaaskeDenmark]

.

Jasminebed, I remember you mentioned in another Nordicbet thread that you thought it would be interesting to know how much "the 1 free spin"-winner actually won from his/her free spin. Looks like Ben and Nordicbet listened

I see that the person who won yesterday got EUR 41 from the free spin (+ EUR 500 bonus funds).

I got nothing on my free spin today


View attachment 31878

I am confused?? Yesterday the slot I played where there was 1 freespin was Piggy Riches??

 

[PaaskeDenmark]

I am confused?? Yesterday the slot I played where there was 1 freespin was Piggy Riches??

Nevermind me!!!!! haha
I can choose between any slots that is listed sorry guys hehe...

Which one is best to choose then??

 

[dionysus]

you got me , lol, I've gotten zero each time lol

 

[rainmaker]

Nevermind me!!!!! haha
I can choose between any slots that is listed sorry guys hehe...

Which one is best to choose then??

As you said, you can choose from a list:

• Kings of Chicago
• Starburst
• Jack and the Beanstalk
• Gonzo's Quest
• Robin Hood
• Piggy Riches
• Groovy 60's
• Jack Hammer
• Flowers
• Subtopia

If all of them are set at the lowest coin value (not sure), then for example Flowers (EUR 0,30) probably is a better choice than Kings of Chicago (EUR 0,05). And you may want to avoid Robin Hood since you can not hit the bonus feature with only one spin.

Maybe Groovy 60s is a good choice

 

[Tirilej]

As you said, you can choose from a list:

• Kings of Chicago
• Starburst
• Jack and the Beanstalk
• Gonzo's Quest
• Robin Hood
• Piggy Riches
• Groovy 60's
• Jack Hammer
• Flowers
• Subtopia

If all of them are set at the lowest coin value (not sure), then for example Flowers (EUR 0,30) is probably a better choice than Kings of Chicago (EUR 0,05). And you may want to avoid Robin Hood since you can not hit the bonus feature with only one spin.

Maybe Groovy 60s is a good choice

So tomorrow when someone take the jackpot at Kings of Chicago I will hunt you for making me lose that days winning

 

[RUSTYROO]

I would like to add a post on this thread about Ben.

I have had the opportunity of Ben's help a number of times now with some little and not so little problems that have come up and every single one was dealt with professionally, courteously and personally and every time i was left feeling like I had just been treated like I was a very important player and he had made it his mission to do anything and everything possible to help.

In the latest instance, I received an email yesterday from NordicBet telling me I had won a 1000 Euro travel voucher in the round the world raffle and at first I was very excited until I realised I would not be able to use it as I live in Australia and also I am not able to take time off for some time and the terms and conditions say non redeemable for cash.

I contacted Ben and he seemed genuinely excited for me and said they don't usually do cash alternatives because they have already purchased the vouchers but he would make an exception in this case.

He said he was out for the rest of the day and he would credit my account tomorrow then he asked me if that was OK...lol he always does that.

I must say that I have never come across a casino manager so humbled and down to earth and on the players level no matter what level that is.

When I told him once how much I appreciated how I was being treated he replied back within minutes (as usual) saying and I quote,

NordicBet is all about doing the right thing and every customer is as important as the next one, without you we would not be around.

I say to that that NordicBet is darn lucky they snagged you Ben and we are very very lucky to have you too. :notworthy

 

[chayton]

Agreed, Ben is awesome and I really like NordicBet - especially since I won a lil something there! To be honest, I probably will play there more because of the download casino - I like to switch games frequently and it's much faster.

 

[rainmaker]

In the latest instance, I received an email yesterday from NordicBet telling me I had won a 1000 Euro travel voucher in the round the world raffle and at first I was very excited until I realised I would not be able to use it as I live in Australia and also I am not able to take time off for some time and the terms and conditions say non redeemable for cash.

Wow RUSTYROO, that is so great

I really like the "Round the World"-promotion, so to hear that you won a travel voucher is sooo great. And what a nice gesture by Ben to give you cash instead.

Congratulations


By the way, this months destination is Africa . I have earned 20 lottery tickets so far, and I am going after the EUR 15 000 voucher hehe

​

 

[RUSTYROO]

I love the download casino too. I'm not patient enough to wait a minute or two for each game I want to play to load and they are some times a bit jumpy on instant play also.

Agreed, Ben is awesome and I really like NordicBet - especially since I won a lil something there! To be honest, I probably will play there more because of the download casino - I like to switch games frequently and it's much faster.

 

[RUSTYROO]

Thanks rainmaker

Good luck with Africa this month, I will rub my lucky elephant for you

I did not know much about this promo but I remembered thinking it must be something for all the high rollers out there to snag... certainly not the case

I am just lucky I didn't trash bin the email as it hit my spam box and was from a person I didn't know but then I saw the subject and it said 'round the world winner' and that sounded vaguely familiar so I opened it and hey presto.

I read the terms and it said that each player must confirm their reward within 7 days or else the prize will be awarded to the next runner up so all you out there playing in this promo make sure you keep an eye out in your spam folder at the start of the month or you might just miss out completely even if you win.

Wow RUSTYROO, that is so great

I really like the "Round the World"-promotion, so to hear that you won a travel voucher is sooo great. And what a nice gesture by Ben to give you cash instead.

Congratulations


By the way, this months destination is Africa . I have earned 20 lottery tickets so far, and I am going after the EUR 15 000 voucher hehe

View attachment 31886
View attachment 31887Old Attachment (Invalid)​

 

[Nate]

Well Done RustyRoo - I think everyone is just echoing my thoughts about Ben and his superhero status....

I'll call him Ben10 from now

Nate

 

[chayton]

Thanks rainmaker

Good luck with Africa this month, I will rub my lucky elephant for you

 

[RUSTYROO]

I knew the word 'rub' sounded like a bad idea in that sentence, It would of sounded even worse if I was a dude

 

[Tirilej]

I knew the word 'rub' sounded like a bad idea in that sentence, It would of sounded even worse if I was a dude

I honestly thought you were one

 

[Nate]

I honestly thought you were one

Umm yeah - Me too ..

Nate

 

[chayton]

heh heh...someone mentions rubbing their elephant and everyone assumes they're a guy.

 

[Tirilej]

heh heh...someone mentions rubbing their elephant and everyone assumes they're a guy.

The odd thing was that it was going to be rubbed for Rainmaker

 

[RUSTYROO]

Nope. I was born a girl and last time I checked I was still a girl

Lucky for me that rainmaker knew I was a girl or else I may of been kicked off here for lewd behaviour.

 

[rainmaker]

So tomorrow when someone take the jackpot at Kings of Chicago I will hunt you for making me lose that days winning

No Kings of Chicago on the list Tirilej, so no need to hunt me down

 

[Tirilej]

No Kings of Chicago on the list Tirilej, so no need to hunt me down

Damn, there did my reason for a trip to Norway go away

 

[UriahHeep]

Just wanted to share a positive experience with NordicBet - Particularly the experience I have had with Ben the rep.

Just a heads up to players - PLEASE speak to Ben, he is already becoming one of the Best Reps I have dealt with. Professional, FAST, Always available and generous. No issue seems too big for him. His sole intention is to elevate the product to a new level, and he has already done that in my eyes. I sincerely feel valued by NordicBet and the Service received.

Ben and NordicBet - Job Well Done. :notworthy

Nate

I agree with you.
Ben is great.
Excellent service.

 

[Jasminebed]

.

Jasminebed, I remember you mentioned in another Nordicbet thread that you thought it would be interesting to know how much "the 1 free spin"-winner actually won from his/her free spin. Looks like Ben and Nordicbet listened

I see that the person who won yesterday got EUR 41 from the free spin (+ EUR 500 bonus funds).

I got nothing on my free spin today


View attachment 31878

I agree Ben is wonderful. I'd actually came to post about that this exact thing today. Yesterdays's hit on Flowers was over 180 euros. I won 60 cents one of the days.

Unfortunately, the match bonuses were not available to me. Good thing Ben has me fixed up already, I'm looking forward to playing this weekend.

 

[Seventh777]

Yep he truly is a class act, I e-mailed him earlier over a slight mismatch with my earlier deposit, replied and resolved within 20 minutes and with a little extra, awesome stuff Ben .

 

[rainmaker]

I agree Ben is wonderful. I'd actually came to post about that this exact thing today. Yesterdays's hit on Flowers was over 180 euros. I won 60 cents one of the days.

Unfortunately, the match bonuses were not available to me. Good thing Ben has me fixed up already, I'm looking forward to playing this weekend.

Yes, EUR 189 is a great hit with only one free spin

Good luck with your Nordicbet play this weekend. Hope you win big

 

[dionysus]

Just a shout-out to Ben. I had a problem this week and not only did he rectify it, he did it speedily, professionally and was utterly the deciding factor for me to play here.
Thanks Ben

 

[Tirilej]

Just a shout-out to Ben. I had a problem this week and not only did he rectify it, he did it speedily, professionally and was utterly the deciding factor for me to play here.
Thanks Ben

Thank you dionysus for reminding me about Ben

He helped me too last week.
Unfortunately I ended up at a hospital right after so I forgot to thank him.
Thanks Ben for the help, didn't mean to forget:notworthy

 

[Jasminebed]

Well, I don't have a recent reason to thank Ben, because both email and live support at NordicBet have met all my needs! Well, except that one for a cashout, lol.
Good management produces good employees.

For those who haven't noticed, there's a slight increase in the premium for credit card deposits from 2% to 2.25%.