Jackpot Capital - pending phase?

**polli123** · 11th January 2012, 06:51 PM

Hey guys,

what happened to the JC pending phase? It seems to be much longer than before (up to 4 working days?). Is it possible to flush a withdrawel or will it be four days for all players (VIP)?

Regards,

Polli

**samoas** · 11th January 2012, 07:00 PM

Originally Posted by polli123

Hey guys,

what happened to the JC pending phase? It seems to be much longer than before (up to 4 working days?). Is it possible to flush a withdrawel or will it be four days for all players (VIP)?

Regards,

Polli

I am VIP and as far as I know cashouts are pending for 2 business days prior to processing. I have been told via support that they do not flush w/ds'. Did you contact support and question?

I haven't cashed out in a few weeks at JC, so maybe you should contact the rep here if you have been waiting that long.

Good Luck!

**polli123** · 11th January 2012, 07:18 PM

Hey,

everything works so far. I played often at JC last year and in 2010 and payouts were fast (<24h). So if their policy in this cashe has generally changed i will change over to Inetbet.
A pending phase always hurts and i dont think that this can be a part of an excellent customer service.

**anniemac** · 11th January 2012, 07:23 PM

They have changed the pending length of time to 2 days or more if weekends etc are involved. There is a thread here about it somewhere. Kinda went over like a lead balloon, I believe.

**Jackpot Capital** · 11th January 2012, 08:04 PM

Hello,

Our payouts are now subject to a 48 hour pending period before it is sent to payments for processing (business days only).

For example if your payout was requested this morning, Wednesday, it will be done on Friday.

Best regards,
Yasmeen
Casino Manager

**Tirilej** · 11th January 2012, 08:13 PM

I'm sure you have a valid reason for doing this.
I'm just glad I have the choice for playing in other casinos that pays faster.
I really liked your casino, and I will be back if you change back to what you was before.
Sad news really and I hope you don't lose too many customers, but you lost me

**polli123** · 11th January 2012, 08:23 PM

Hey Yas,

please tell me: what was the reason for changing it? I for myself can say that is is not the best way to generate a higher Customer lifetime value.

Regards

**chayton** · 11th January 2012, 08:42 PM

I play at a couple casinos with a pending period, but I'm pretty sure all the others count weekends - a pending period of business days only can stretch it a WD you make Friday to the following Wednesday before it's processed.

**Nifty29** · 11th January 2012, 11:06 PM

I believe it was done as a service to players who don't really want their winnings. It gives them more opportunity to give it back to the casino, therefore solving the problem.

It is said that you catch more flies with honey than vinegar....and this vinegar has the distinct aroma of uric acid.....

Stick with inetbet who pay in hours. You can't go wrong.

**bb28** · 11th January 2012, 11:15 PM

I've noticed that jp capital has been quite vague or just outright refuses to answer concerning the change in pending times. I suppose it's because they really don't have a satisfactory answer at least from the players prospective. Knowing a place will pay is excellent but yet shoddy customer service and or long pending payout procedures does nothing to heighten our loyalty.

Sadly they can get away with it because US players have so few reputable places to play and to at least have one they we know will pay allows us to overlook other less desirable characteristics and they know this.