New Intercasino slot....WTH??

[Nifty29]

Hey gang

I tried the new slot at Intercasino yesterday called Horns and Halos.

It's a bit different as you can choose one side of the reels or another.

The feature is triggered by collecting 10 horns or halos.....

So I played til I hit $0 and I had 9 halos and thought "what the heck" and went to the cashier, then thought I would go back to the game just to see what the feature was all about etc and if the halos would be saved if I decided to change to horns, and ALL the horns I had collected were GONE!

Apparently, any points collected towards the required 10 to trigger the feature only last for THAT SESSION So, if you run out of cash you're back to the beginning!

Surely this has to affect the RTP? Regardless, whoever designed it should be shot.

My advice is to avoid this slot.

[Flyer187]

Does that happen without a warning? If it does that stinks

[Nifty29]

Does that happen without a warning? If it does that stinks

No warning. Nothing. It's in small print on the paytables last page.

[Flyer187]

Bah humbug, I smell a Christmas pudding with some funny ingredients

[rainmaker]

Nifty

I am not familiar with this slot, but just a general comment.

I have never liked slots where the player must collect "things". One of the newest Net Entertainment slots, Robin Hood also require that the player collect symbols (gold bags or something) to trigger the free spin feature. But at least, Robin Hood stores your collected bags for 1 years. So the player can of course play, log off and continue another day without loosing "his collection".

So yeah, I think it is strange that your collection of "horns" only is valid within the same game session at this game. What a weird strategy from those who have created it. I mean, who will play this game again after they find out about this restriction. The collection of horns obviously has a value regarding RTP for the player (imagine if the player always will run out of money after he has collected 7-9 horns etc). Players will most likely feel cheated if they are not aware of this rule. Bad strategy.

[vinylweatherman]

Nifty

I am not familiar with this slot, but just a general comment.

I have never liked slots where the player must collect "things". One of the newest Net Entertainment slots, Robin Hood also require that the player collect symbols (gold bags or something) to trigger the free spin feature. But at least, Robin Hood stores your collected bags for 1 years. So the player can of course play, log off and continue another day without loosing "his collection".

So yeah, I think it is strange that your collection of "horns" only is valid within the same game session at this game. What a weird strategy from those who have created it. I mean, who will play this game again after they find out about this restriction. The collection of horns obviously has a value regarding RTP for the player (imagine if the player always will run out of money after he has collected 7-9 horns etc), so players will most likely feel cheated if they are not aware of this rule. Bad strategy.

Microgaming have a few such games, but they have designed them to preserve your collection between sessions. I have not heard of an outcry from operators over this, nor seen them take such games off. If anything, Microgaming are developing MORE games like this. Even a bonus that has taken hundreds of spins to collect for does not necessarily pay big. Wealth Spa can take AGES to collect the 5 coins, but I have had a massage bonus so poor that it has triggered the "minimum payment guarantee" feature, paying less on average than the ONE coin smoothie bonus.

Perhaps this horn bonus always pays big, but this only makes matters WORSE, as those players who run out of money lose a much greater chunk of their RTP than those who deposit large enough amounts to see it through.

We then have the matter of internet instability, where players who fully intend to have a long unbroken session find they constantly get booted and have to log back in. Players will quickly feel this game has been designed to cheat them, and that the casino deliberately boots them off in order to make them lose their horns. This will reflect on the trustworthiness of the casino as a whole, and ultimately the software.

Players will quickly come to mistrust ALL games that work like this, and think that if software can forget horns, it can just as easily forget their balances, which was one of the big fears among players when closing the casino one day, and having to trust their money will still be there in the morning, or next week. This is why many players withdraw at the end of each day, only to redeposit next morning, which annoys the operators who have to pay extra for this caution by the player.

[rainmaker]

We then have the matter of internet instability, where players who fully intend to have a long unbroken session find they constantly get booted and have to log back in. Players will quickly feel this game has been designed to cheat them, and that the casino deliberately boots them off in order to make them lose their horns. This will reflect on the trustworthiness of the casino as a whole, and ultimately the software.

I agree with your post and especially the quote above. Internet instability (which most players occasionally will experience regardless of provider) is another good point here.

[RUSTYROO]

I had the exact same thing happen to me bar i had collected 6 gates and then busted out and deposited from the cashier link within the game by the way so I didn't actually exit out of the game but came back and it was reset.

I was positive i read the term stating... " Every hells gate or heavens gate that appears on your chosen side is stored". and i did because that was the first line of the rules so i didn't read the rest thoroughly enough but what else could that mean, right?

Then the next paragraph says...."If you switch sides, accumulated heavens gate or hells gate symbols are carried over".

But then 5 paragraphs later on the other side of the page it says...."Collected heavens gate and hells gate symbols are not carried over between play sessions".

I emailed them about it because i hadnt noticed that last rule and this is actually my correspondence with them...

I was just playing the new game Horns and Halos and had accumulated 6 gates but then ran out of money so i clicked on the cashier and deposited more funds, then when i came back into the game it reset all the gates i collected to zero.

In the rules it says “ Every heaven gate or hell gate that appears on your chosen side is stored".” and does not say anything about getting out of the game you lose what you have collected or if you need to fund your account like in my case.

I played my whole first deposit today on this game just so i could try out the free spin feature.

Could you please see what can be done to fix this and either give me the 6 gates plus an extra one i got after i redeposited and hadn't noticed it reset, or credit me back my first deposit. In the game logs it shows the gates collected.

I hope to hear from you soon.

I then get an email back saying...

Hello and thank you for contacting InterCasino.com Customer Support Team regarding our new games.

We are sorry to hear that you are experiencing difficulties with our new game Horns&Halos.

I have contacted our casino specialists in this matter and I will email you back as soon as I receive any answer.

Please feel free to contact us should there be anything we can assist you with.

Our contact details can be found at the following link http://www.intercasino.com/help/contact/

Kind regards

Sabine
Customer Support Team
InterCasino.com

Then the next day i get this from them...

Hello and thank you for contacting the InterCasino support team.

After having investigated your query with regards to the terms found in the Slots game Horns & Halos, we would like to clarify that the term ‘Every Heaven Gate or Hell Gate that appears on your chosen side is stored’ relates to Gates being stored during the Game Sessions, meaning that you will not lose these features whilst still in the game (from one spin to another).

However, once you terminate the session for any reason, including going to the Cashier to deposit further funds, the Game Session is considered ended, meaning that when you log into the game again, you will be participating in a new Session.

As my colleague rightly pointed out earlier today, the following term is included ‘Collected Heaven Gate and Hell Gate symbols are not carried over between play sessions’ which is what happened in your case.



Please feel free to contact us should there be anything we can assist you with.

Our contact details can be found at the following link http://www.intercasino.com/help

Kind regards

Michael
Customer Support Team

So i start reading that last one and felt a bit like a dummy because i had not seen that rule but then i read the part where he put 'As my colleague rightly pointed out earlier today' and i was like HUH??? Im not stupid, i just didn't read all the rules correctly and your the first person that has pointed this out to me in such a nice way i might add.

I never replied because it was not worth my time but i really think they need to scrap the first paragraph of the rules as that is the main thing anyone playing that game would be looking in the terms for and they see that like in my case and think all is good.

[vinylweatherman]

What a load of bollocks. The feature is bound to contribute to the RTP of the game, and depositing more money is NOT "ending the session", and at the very least, players should have the means to top up their accounts should they wish to pursue the feature after busting out.

Given that this is the internet, the current state of a game should ALWAYS be preserved, at least for a reasonable period of time so that a player can reconnect to their session and carry on.

The fact that this was INTENTIONAL, rather than being a glitch, is truly rogue behaviour on the part of the software supplier, and strays close to the line when it comes to "rogue software" as it steals RTP from players under a number of circumstances which are beyond the players' control, and thus cannot be said to offer a "fair game".

Microgaming have a few games like this, such as Tomb Raider II, but the software DOES preserve the state of collected items, in this case passports, between sessions, and for quite some time.

This type of game at Crypto casinos should be avoided unless players have made a substantial deposit, and have a 100% stable internet connection.

[AudiManinBoro]

No comment from the Intercasino rep? For an accredited casino one would have expected some input by now but maybe thats just me. I have no idea and i cant be bothered to check but is the Intercasino rep even active on this forum? I cant for the life of me ever remember seeing a post from him