Microgaming 9-liners

[De Beuker]

They just keep crashing the casino software.
All of the Thunderstruck clones I mean.
Lady's Nite, Adventure Palace, AJ Blonde, Springbreak.. and the original Thunderstruck ofcourse.
Ever since that last update. (God knows how much I HATE Microgamings 'updates')
I can spin between 50 and apr. 150 spins on any of them, then the reels just freeze and I can only exit the casino through the taskmanager.

Happens at every casino that has the update applied.
Purple Lounge for example did not have the update until last week, and everything was running fine there, not anymore ofcourse.

I tried to reinstall, ran CCcleaner, to no reveal.
Anyone else having this problem?
Anyone found a solution?

[Nate]

What OS are you running De Beuker?

Nate

[KasinoKing]

I can't run Ladbrokes at all on my laptop!
It worked perfectly fine up until about 4-5 days ago, but now when I try to launch the software it just crashes with a "can't read memory" error (or something like that).
I'm using XP.
On my wife's laptop with Windows 7 it still works fine, and I can see they've downgraded the software again so the games are more like windows-based flash games...

KK

[Tirilej]

I am having the exact same problems that DeBeuker has, and some more errors. I sent a mail to support at 32Red yesterday and they only answer and explained how to remove everything and reinstall the casino.
I know that will not help because no MG casino has ever been installed on this computer before.
I'm using Windows Vista and I have all the latest updates that I know of.
If anyone could help it will be great.

[De Beuker]

What OS are you running De Beuker?

Nate

I'm still on XP Nate.
Dont think it has anything to do with the OS.
Those games were running just fine before the update.

[Nate]

I'm still on XP Nate.
Dont think it has anything to do with the OS.
Those games were running just fine before the update.

The reason I asked because I wanted to mention (Like KK did above) that its ok on my Windows 7 Laptop... Sometimes a Microsoft Update sends my Pc into Cuckoo Zone... Could be something that MG upgraded in their software that doesn't like an XP component

Nate

[ShayDrew]

The reason I asked because I wanted to mention (Like KK did above) that its ok on my Windows 7 Laptop... Sometimes a Microsoft Update sends my Pc into Cuckoo Zone... Could be something that MG upgraded in their software that doesn't like an XP component

Nate

Possibly - but I am on Windows 7 and have the same issue.....

[Nate]

Then I think that Microsoft MUST update their software so that MG is compatible (Yeah Right !!! )

I will check it out later also...

Thanks Shay.

Nate

[Tirilej]

I got a new answer from support at 32Red. It appears to be a known issue after all.
This is the reply I got just now and I hope noone minds that I'm posting it?

Hi Sara,



Thanks for your reply.



Apologies this wasn’t confirmed to you sooner as you are correct this is a known issue that is affecting some players and our software developers are currently working on a fix for it. The symptoms of the issue are that when playing through the Viper client (downloaded software) some of the older slots machines freeze every 30-60 spins. MG have informed us that it is happening across the network and I can confirm we have had players report experiencing the issue on our sister casino’s as well.



I understand how frustrating these interruptions to your game play must be and I’m very hopefully that the fix will be released this week, as it’s currently in the testing stages with MG. The problem isn’t affecting all players, but I do have a small list of players who I will be contacting as soon as I have confirmation that the fix has been applied. I will add you to this list and hopefully be confirming the issue is resolved very soon. At that point I will also drop some bonus chips in your account so you can personally test the software before depositing your own funds. In the meantime you will be able to use the Flash client (instant play casino) without these interruptions to your game play.



Thanks for your patience in this matter Sara.

Kind Regards



Jonathan

Player Support Team Leader

32Red

Second to none

[Taito75]

Since the Updates with new Format etc i have the same trouble like the beuker... I have win7 64bit