BuzzLuck Technical Problems?? Not a good start!

[mrpepi]

If a Rep from Buzzluck/Club World is reading this - When will I be paid winnings from Oct. 28th 500 USD Freeroll Tournament 167683? I can't get any sense out of Chat. All Oct. 28th tournaments were played successfully I presume because I can see the results. All Oct. 29th were cancelled because of technical issues. Oct. 30th seem to be playing OK. However, I still haven't been paid my winnings, and if I haven't, I presume no-one else has been paid either.

[rominarox]

If a Rep from Buzzluck/Club World is reading this - When will I be paid winnings from Oct. 28th 500 USD Freeroll Tournament 167683? I can't get any sense out of Chat. All Oct. 28th tournaments were played successfully I presume because I can see the results. All Oct. 29th were cancelled because of technical issues. Oct. 30th seem to be playing OK. However, I still haven't been paid my winnings, and if I haven't, I presume no-one else has been paid either.

I have the same problem. I find this shameful. Casinomeister this casino should be removed from the list of accredited.

[binshakindown]

For some reason I have not been paid for the 10/30/11 freeroll tourney win. Maybe they treat and process the pay outs on tourney wins like a regular cash out? How long does it normally take for a cash out from this casino? A few days?

[chuchu59]

Its a new software and there is bound to be some teething problems. While CWC did themselves no favours in handling the introduction of Buzzluck so badly the tech problems is a totally different thing and IMO they can be excused this one time.

[BMWSTACK]

I have the same problem. I find this shameful. Casinomeister this casino should be removed from the list of accredited.

I dont believe this deserves being removed from the accredited list, but someone at the casino needs to get on these things. We can all understand that problems happen, but its all about how you handle the issue. There should be a plan B,C and D ready to go in the event of failure. It seems to me like this should have been solved rather quickly. I am sure its not too difficult for someone to go and manually add the winnings into the cashier. I do not believe that there is an issue with stalling or not wanting to pay. The casino is new and they probably have muliple issues. It probably comes down to poor management of handling issues. Heres the solution if I managed the casino. Please credit the winners and shut down the tourneys until we fix them. If you cant get to fixing tourneys today no big deal just make sure previous winners are paid.

[rosamunda]

Its a new software and there is bound to be some teething problems. While CWC did themselves no favours in handling the introduction of Buzzluck so badly the tech problems is a totally different thing and IMO they can be excused this one time.

I find this not seriously .. I asked in chat ... I also asked casino manager here .. but nothing ... if they spend all this time to pay only $ 500 how can they be serious?

[anniemac]

I am also waiting on a tournament payment from the 10/30 500 freeroll (think the date is correct - the Alaska slot one).

To be honest, I can't see what technical problem could hold up the payment of tourney wins. They just put dollars in your account. It's not like we are depositing/withdrawing.

I do feel that someone from CW should come on here with an explanation as silence from a casino only exacerbates the problem making the casino seem like it's dodging the players.

[rosamunda]

I dont believe this deserves being removed from the accredited list, but someone at the casino needs to get on these things. We can all understand that problems happen, but its all about how you handle the issue. There should be a plan B,C and D ready to go in the event of failure. It seems to me like this should have been solved rather quickly. I am sure its not too difficult for someone to go and manually add the winnings into the cashier. I do not believe that there is an issue with stalling or not wanting to pay. The casino is new and they probably have muliple issues. It probably comes down to poor management of handling issues. Heres the solution if I managed the casino. Please credit the winners and shut down the tourneys until we fix them. If you cant get to fixing tourneys today no big deal just make sure previous winners are paid.

you're right ... but the days have passed and the money there are no losers ... we speak of two tournaments $ 500! how is it that can not be given manually? This seems a serious matter? a serious casino?

[anniemac]

Anyone received their tournament winnings yet? I tried to contact Chat just now but nobody was home. Not a good sign for a new casino.

[chuchu59]

Annie, you have to Buzz them to try your luck.