Lucky Club email about ownership change?

[Nifty29]

I hope it's not Top Lame.

It would be a huge step backwards.

It's also nice to know that all my private information is being sold to "unidentified investors"....warms the cockles don't it?

[vinylweatherman]

Hi there,

Thank you all for your posts and for your comments on the e-mail sent out earlier.

Lucky Club will be relaunched under new Management, new games will be offered, new look and feel casino platform. However, the same quality of service, prompt payouts and superior customer support await you at the new Lucky Club!

This change will not affect any other casinos under the Jackpot Capital group.

The e-mail was meant to advise customers that this will be the last weekend they will be able to play with any existing funds, deposit or withdraw.

All existing active accounts will be transferred to the new gaming platform, so no need to create a new account when it is relaunched. However, no existing balances will be carried over.

If you have any further questions, feel free to contact me here.

Cheers,
Yasmeen
Casino Manager

Given the VERY short notice given, what will happen to remaining balances after 17th October?

Players could be away for a weeks holiday, and come back to find the casino has vanished without trace, and taken their money with it. Jackpot Capital group will then have to deal with the backlash after the fact, and the Lucky Club brand could be "dead in the water" before it even starts up again.

Normal practice in such situations has been to transfer account balances along with player accounts.

The abrupt timescale also denies players the choice of closing their accounts rather than having their details included in the sale. This too could damage the reputation of Jackpot Capital, and this would affect the remaining casinos.

Even now, with a mere THREE DAYS left, you STILL have absolutely no idea what the software platform will be, nor who the new owners are. This is bound to scare players away, and there may be few who return to the casino under the new management. If the new investors had not anticipated such a reaction, they could find themselves in a spot of bother, which could lead to them having to juggle funds, delay withdrawals, etc.

It already appears these new investors are not that experienced, else they would have made damn sure they did NOTHING that was likely to scare the player base.

As far as current players are concerned, Jackpot Capital will be held responsible for any mishandling of the process, even if such mishandling was done by the new investors.


It would have been better to have transferred existing players to an alternative Jackpot Capital casino, along with their balances and comps, and the new investors then inviting those players to play at the new Lucky Club when launched. This would not really scare players, Jackpot Capital's credibilty would remain intact, and Lucky Club would have a better chance of keeping those players who played at Lucky Club.

[Jackpot Capital]

HI there,

The new software provider is called NuWorks Gaming. New exciting, never seen before games await you!

We suggest that customers login and play now to use their balances, bonuses, comp points as these will not be transferred.

Customers may contact us, only after the upgrade, if they want to have their cash balances transferred.

Please note that bonus balances and comp points cannot be carried over.

Kind regards,
Yasmeen

[Jasminebed]

Players go away on holidays, or have computers fail, illness happen, and emails go astray. This is not much notice, and JC seems to be skirting around the issue of what happens to balances.

I also don't think it's right that comps disappear. These can be considerable sums for some players, especially at properties that offer higher conversion rates for more points. These comps are earned through loyal play, as outlined in their terms, and are not bonuses.

[KasinoKing]

Players go away on holidays, or have computers fail, illness happen, and emails go astray. This is not much notice, and JC seems to be skirting around the issue of what happens to balances.

Very good points!

Thanks to this thread, I just remembered I still have $60 sitting in my Luck Club account. So I log in to the casino and see I have 2 messages... are they about the casino closing down?
No. They are both bonus offers which are valid until AFTER the closing date!
So I check all my e-mails from them - surely something about the closure there...?
Nope - just more bonus offerings.

This is a really SHITTY way to handle a casino closure - what were they thinking???

KK

[vinylweatherman]

Very good points!

Thanks to this thread, I just remembered I still have $60 sitting in my Luck Club account. So I log in to the casino and see I have 2 messages... are they about the casino closing down?
No. They are both bonus offers which are valid until AFTER the closing date!
So I check all my e-mails from them - surely something about the closure there...?
Nope - just more bonus offerings.

This is a really SHITTY way to handle a casino closure - what were they thinking???

KK

This is now looking even WORSE. Not only have the failed to inform you, but they are making offers as though nothing is going to change. You now have less than THREE HOURS to play, redeem comps, and/or withdraw, yet you have yet to be informed.

It is VERY poor that the first and ONLY time you have heard about this is via the forum, end even then you had to take an interest in this thread based on it's title.

Even for those players who were informed, they have had less than one week, and if they were so much as on a pretty standard 1 week holiday, would have returned to see everything they had in the casino had been confiscated, and that they should consider themselves "lucky" if they even get their cash balances back.

It would be interesting to hear how many players lost their comps and bonuses, and thought their cash had gone too, all because of them leading a "normal life" outside of gambling, and just not being in the right place to find out about this during the incredibly short time window between announcement and implementation. It is this kind of thing that destroys trust in the industry as a whole, making players feel their money is far from safe if left sitting in the casino between sessions. It is part of the reason casinos see players "unnecessarily" withdrawing their balances at the end of the day, only to redeposit the next. It could be that they didn't KNOW they were going to play next day, and prefered to have their money in a safer place just in case they found themselves unable to play for a few days.

In this case there is no need for players to lose comps or bonuses, they should simply be able to have them transferred to a sister casino if the new operator does not want to bother bringing them over. If players already have an account at a sister casino, there should be no problem doing this, unless of course the operator has decided that this gives them an opportunity to "skim" from it's loyal players in addition to receiving the amount paid by the new operators for the player base, by introducing a system that legitimises the voiding of their comps, and any current bonus in play.

I am sure affiliates too will be asking whether they are going to see their players "detagged" as a result of the transfer, and further losing the abilty to get them back by promoting the new operator because accounts have been transferred. There may even be affiliates who find they have been working for free because they host a link to Lucky Club, but have not been told that it is now a new operator, and the traffic they send with the existing tag to the Lucky Club domain will not benefit them.

Players at other casinos in the group may well be wondering what the future holds, but one thing they can KNOW is that if anything DOES change, they will be lucky to get even a weeks notice, and may well not be told at all.

When an operator wants players to trust them with "real money", they should NOT be springing surprises like this on them, whatever the reason.

I also don't believe for one minute it was a case of "don't know" a couple of days ago, it was a directive from on high that customers were not to be informed of the details, such as who the new owners were, and what software would be used. This was therefore no "accident", it was INTENDED to be this way by the owners of Jackpot Capital group. It almost looks like they almost went bust, and plucked some kind of rescue deal from the ether at the last minute, but the "white knight" wanted considerable secrecy, and had JC by the testicles over this, so there was no choice but to anger customers and affiliates.

The "new" reply by the rep is little different, and doesn't look like a true reply, but more a careful statement prepared and approved by management and the legal team, and intended to be as vague as possible but at the same time hoping not to create too much "panic" among players.

The most important question about CASH balances post transfer was NOT graced with a DIRECT and CLEAR answer about the procedure that is supposedly going to be followed in TWO HOURS TIME! I can only imagine that for affected players, getting their money is going to be like getting it back from Quicktender was, a lengthy process littered with hurdles, and no guarantee of success. The refusal to implement what is the most obvious and simple way to handle outstanding cash, bonuses, and comps, is what REALLY seems worrying.

[Nifty29]

Vinyl.....is your keyboard playing up?

Your average word count per post has dropped from 932 to 688 in recent months and I'm very concerned.

Lucky Club has handled this badly and it may well come back to haunt them.

[samoas]

Verbose Vinyl! I heart him!

"When an operator wants players to trust them with "real money", they should NOT be springing surprises like this on them, whatever the reason"

Here! Here!

[Glunn11]

I think my favorite thing about this is how they're marketing it as a happy surprise lmao. It's akin to confetti coming out of the walls when you find out you have a terminal disease.

At least they'll transfer cash balances I guess.

I never thought I'd see the day where the JC group would do something this crappy. Oh well, I closed my account there a while ago anyway.

[chuchu59]

The email was from Lucky Club News titled 3 more days. Normally you would think this was a promo or something and if you dont play bonuses its unlikely to catch your attention and you might never open it. The mail is from JC and as VWM suggested at an earlier post balances and points should be transferred to other accounts within the group. In fact I am an advocate of transfer of funds between casinos of the same group. I am pretty sure if the software supplier tries hard enough it can easily be done. JC you are better than this. Its already late but hopefully you can salvage some reputation by taking a better course of action.