Bonus Funds?

[macster]

Hi all,

To re-cap the issue, I went for the October offer, made a deposit, received a bonus, lost. I then made subsequent deposits, won but could not withdraw as the bonus wagering requirements were still in place.

I have received a response from InterCasino on this matter. I don't want to go into details, but they have confirmed that this was an issue on their end. Tony Hayes was true to his word, and investigated accordingly.

There is one aspect that was not addressed. It has to do with their Customer Service. Had they read my first e-mail properly, I believe this whole thing could have been avoided - I would have known that this was an issue on their end and not tried to play further to meet wagering requirements (whilst InterCasino rectified the matter). I did think it to be an unfair rule but in hindsight, I could have tried to make contact with them by another means (phone, etc.) to get my concerns across. This by no means lets them off for poor Customer Service. Although, Tony has somewhat redeemed his organisation.

They have a good e-mail system. I have come to realise that any e-mail sent to them, if successfully received, would result in an immediate acknowledgement response from them.