Cherry Gold Casino - Heads Up

**takethemoney** · 27th September 2011, 11:12 AM

Hello all

I played this casino and have made several deposits, infact, I blew through $500 quite easily. Fact is, we all know that can happen and that is not my gripe.
What concerns me the most is that the random jackposts barely move and my comp points didn't move at all. I contacted live support and was told that they would take this up with their "software provider"

I am going to post the chat session as well:

info: You are now chatting with 'Marika'
Marika: Thank you for using Live Chat. My name is Marika how can I help you?
Hi
I have a concern with something
I believe the comp point counter is not operating correctly.
I went thru a lot of play tonight and the comp point balance did not change and I also question whether the playthrough counter is working correctly as well
I have made 4 recent deposits and am contemplating making another one
Marika: We regularly test our casino and all is working fine. We also have had no complaints so far.
I am telling you my points were the same when I started and the same when I ended from the $98 balance I had when I started.
from my play tonight
Marika: Hold on please.
882 comp points all night, no matter what the play
Marika: We shall contact our gaming providor and request them to look into this.
Marika: You will be informed via email once we have their feedback.
Marika: Please confirm your email address.
please do. Thank you.
my email address is: xxxxxxxxxxx
Marika: Thank you.
Marika: Is there anything else I can assist you with today?
I am just going to log out and refrain from further deposit until I see why this happened. The gaming here, so far has been very poor and I have made several deposits now
Thank you for your time.
Marika: You are welcome.
Marika: Thank you once again for using Live Chat. Please feel free to contact us should you require any further assistance. We welcome your feedback.

**Nifty29** · 27th September 2011, 11:29 AM

Originally Posted by takethemoney

Hello all

I played this casino and have made several deposits, infact, I blew through $500 quite easily. Fact is, we all know that can happen and that is not my gripe.
What concerns me the most is that the random jackposts barely move and my comp points didn't move at all. I contacted live support and was told that they would take this up with their "software provider"

I am going to post the chat session as well:

info: You are now chatting with 'Marika'
Marika: Thank you for using Live Chat. My name is Marika how can I help you?
Hi
I have a concern with something
I believe the comp point counter is not operating correctly.
I went thru a lot of play tonight and the comp point balance did not change and I also question whether the playthrough counter is working correctly as well
I have made 4 recent deposits and am contemplating making another one
Marika: We regularly test our casino and all is working fine. We also have had no complaints so far.
I am telling you my points were the same when I started and the same when I ended from the $98 balance I had when I started.
from my play tonight
Marika: Hold on please.
882 comp points all night, no matter what the play
Marika: We shall contact our gaming providor and request them to look into this.
Marika: You will be informed via email once we have their feedback.
Marika: Please confirm your email address.
please do. Thank you.
my email address is: xxxxxxxxxxx
Marika: Thank you.
Marika: Is there anything else I can assist you with today?
I am just going to log out and refrain from further deposit until I see why this happened. The gaming here, so far has been very poor and I have made several deposits now
Thank you for your time.
Marika: You are welcome.
Marika: Thank you once again for using Live Chat. Please feel free to contact us should you require any further assistance. We welcome your feedback.

OK.

You lost 4 or 5 deposits - totally normal (especially if you took a bonus which I assume you did since you were talking about playthrough counters)

The Random Jackpots hardly moved - totally normal (could be the updating is slow or that you are the only one, or very few, playing...RJ amounts do not update in real time)

The comps did not increase - can be totally normal if the casino does not award comp points from bonus play. Otherwise, yes it is a problem.

The part I'm really surprised about is that you would, after being around so long, expect some live chat drone to answer and/or resolve issues regarding the software. You know full well that they were going to have to refer it to someone more senior, so why make a big deal out of it?

Also, if losing $500 "quite easily" wasn't your gripe, then why mention it?

I really don't see where the CSR has done anything terribly wrong here.

**sandykauf** · 27th September 2011, 06:58 PM

I.I made a lot of deposits there too and noticed jackpots hardly move. I don't know the
Reason for this. One thing I noticed was that after cashing out, there were constant
Losing deposits following cashout and very poor play.

For this reason and continual pattern, I just closed account and don't play there
Anymore. Somehow each session did'nt seem random to me. Just my feeling.

**Simmo!** · 27th September 2011, 11:08 PM

Originally Posted by Nifty29

The part I'm really surprised about is that you would, after being around so long, expect some live chat drone to answer and/or resolve issues regarding the software. You know full well that they were going to have to refer it to someone more senior, so why make a big deal out of it?

I didn't think he was making a big deal out of it, tbh. The comp point issue doesn't sound right and he's right to question it. Clearly a CSR won't have the answer unless it's a known issue but at least it serves to flag it.

**takethemoney** · 28th September 2011, 12:10 AM

Originally Posted by Simmo!

I didn't think he was making a big deal out of it, tbh. The comp point issue doesn't sound right and he's right to question it. Clearly a CSR won't have the answer unless it's a known issue but at least it serves to flag it.

Absolutely. I mentioned the losing the $500 in passing and that is not the question, as I know it is quite normal to make several deposits and have that be a real possibility. That's why they call it gambling. The red flags in my mind are the fact that after several hours of play the comp points were stuck where they started and that it seemed like playthough was not changing either. You would think someone in support would have been able to see how much I had wagered and been able to figure out what kind of comps I should have accrued. I even waited until today and logged back in to see if it was just a matter of waiting for the software to update.

**Nifty29** · 28th September 2011, 12:13 AM

Originally Posted by Simmo!

I didn't think he was making a big deal out of it, tbh. The comp point issue doesn't sound right and he's right to question it. Clearly a CSR won't have the answer unless it's a known issue but at least it serves to flag it.

I didn't say he shouldn't have asked the questions......I said that he shouldn't have expected to get a definitive answer and/or solution via live chat. He was making a "big deal" out of the chat conversation, whereas the CSR said, as you would expect, that she would pass the issue up the chain. IMO it would have been more reasonable to wait a little while for the answers rather than "flag" what may not actually be a problem at all.

I'm also sure that we wouldn't be reading about it at all if the OP had won.

**oldtrvlagt** · 28th September 2011, 01:11 AM

Originally Posted by Nifty29

I didn't say he shouldn't have asked the questions......I said that he shouldn't have expected to get a definitive answer and/or solution via live chat. He was making a "big deal" out of the chat conversation, whereas the CSR said, as you would expect, that she would pass the issue up the chain. IMO it would have been more reasonable to wait a little while for the answers rather than "flag" what may not actually be a problem at all.

I'm also sure that we wouldn't be reading about it at all if the OP had won.

O.K. so while he waits "a little while" to see if it is a problem and keeps spinning those reels and "is not" accumulating comp points or doing anything to the WR, what good does that do? And, what does winning have to do with NOT making a dent in the WR and NOT accumulating comp points? If I had won a RJ at $6K and my WR is still $5K (even though I know I've spun the wheel 3000 times) do you want to fight about it then? Just curious.

**MommyMachine** · 28th September 2011, 01:59 AM

Agreed with oldtrvlagt. Who's to say when someone should post something? It's important that other players get the memo about the comp points just in case they aren't paying attn IMO. Whether some think it's appropriate to post or not, I am sure glad he did. Saves me from even thinking about depositing there.

**KasinoKing** · 28th September 2011, 02:33 AM

Never heard of this RTG casino before...!
And the "Affiliates" link goes no-where (usually the first thing I try to see who they are linked to).
So, anyone know anything good/bad about this place?
Are they part of a group?

KK

**Nifty29** · 28th September 2011, 02:37 AM

Originally Posted by MommyMachine

Agreed with oldtrvlagt. Who's to say when someone should post something? It's important that other players get the memo about the comp points just in case they aren't paying attn IMO. Whether some think it's appropriate to post or not, I am sure glad he did. Saves me from even thinking about depositing there.

Settle down......its an OPINION.

I don't make the rules. I just suggested they could have waited to find out what the problem was.....I didn't say their issue wasn't genuine.