I'm getting sick and tired of shoddy support.

[chayton]

Seriously....there's one pretty big MG group I've been playing at for a long time. I had to get on chat to ask about an account, the guy was like playing video games or something and left me hanging forever and when he responded it was like he wasn't even reading what I asked. After 20 minutes of my life wasted I did finally sort that out by using email support. For the past few weeks I've been having another problem with the same group - it involves an error when trying to deposit. Remembering how 'helpful' their live chat was, I didn't bother and just sent an email. They wrote back to send a mail with screenshots of the error attached. I did that. Then they wrote back and said that they couldn't receive attachments at the support email. So they asked me to send the attachments to some other address. I did that. Guess what? No response at all. After a few days I contacted the rep here. Again nothing.

sigh....so that's the first one.

Then yesterday I get a promo mail from another MG casino group - it says there's a free chip in my account, I go look and sure enough, there isn't. I shoot them a mail to see what's up - no frigging response. I don't care about the free chip, but the least they could do is write back and say it was sent in error. Or tell me to piss off. Something.

WTH???? Has everyone farmed out their support to some place with no internet access? BAH...I think some casinos are being uninstalled this week.

/rant

[H1_Roller]

chayton

I know how you feel. I try my damnedest NOT to contact CS on any online casino because it's at best an exercise in futility and, at worst, a hair-pulling experience.

[chayton]

Well maybe I'm spoiled because of a few casinos I've had to contact that have very good CS. But I was thinking - awhile back I did a post about River Belle and how good their CS is - after posting I wondered why it is that I felt compelled to post that. That level of customer service should be just normal, right? But it's definitely not.

[Nifty29]

I feel your pain Chayton.

Most of the time its like talking to a box of fish.

There's something else I'm also sick and tired of......being sick and tired.

[chayton]

Most of the time its like talking to a box of fish.

AHAHAAHAHAHAH - I never heard that one before! Ima gonna steal it!

[mattsgame]

Seriously....there's one pretty big MG group I've been playing at for a long time. I had to get on chat to ask about an account, the guy was like playing video games or something and left me hanging forever and when he responded it was like he wasn't even reading what I asked. After 20 minutes of my life wasted I did finally sort that out by using email support. For the past few weeks I've been having another problem with the same group - it involves an error when trying to deposit. Remembering how 'helpful' their live chat was, I didn't bother and just sent an email. They wrote back to send a mail with screenshots of the error attached. I did that. Then they wrote back and said that they couldn't receive attachments at the support email. So they asked me to send the attachments to some other address. I did that. Guess what? No response at all. After a few days I contacted the rep here. Again nothing.

sigh....so that's the first one.

Then yesterday I get a promo mail from another MG casino group - it says there's a free chip in my account, I go look and sure enough, there isn't. I shoot them a mail to see what's up - no frigging response. I don't care about the free chip, but the least they could do is write back and say it was sent in error. Or tell me to piss off. Something.

WTH???? Has everyone farmed out their support to some place with no internet access? BAH...I think some casinos are being uninstalled this week.

/rant

Not so much shoddy but arrogant

They will get paid regardless of how they treat you, it shits me when you get 1 or 2 word answers and they leave you hanging,even worse is when there talking to you in another language, I sit there going WTF does it say I'm Spanish :/ Wouldn't like to see half of them in retail or in a commission based earning job.

They need to take a leaf out of 32Red, 3Dice and Jackpot Capitals CS these guys don't brush you off and will take the time to chat/answer your questions.

[KasinoKing]

Has everyone farmed out their support to some place with no internet access?
BAH...I think some casinos are being uninstalled this week.

/rant

I think you should name (& shame) the casinos in question here in this thread.
If you let them get away with this, they will just keep doing it.
It's just NOT good enough.

KK

[Casinomeister]

I remember years back, the Bellerock chat support would be running several screens at a time. You would ask a question and it would take literally minutes to answer - they were busy in another conversation. It was maddening. And they were nearly booted off of the site for this. But this was years ago - hope it's not happening again.

[Nate]

I remember years back, the Bellerock chat support would be running several screens at a time. You would ask a question and it would take literally minutes to answer - they were busy in another conversation. It was maddening. And they were nearly booted off of the site for this. But this was years ago - hope it's not happening again.

This is common occurrence with a few Accredited Casinos. It really depends on how 'Fast' the operator taking your query really is. I'm almost certain that one or two operators are constantly dealing with bucket loads of customers at the same time.

Nate

[Casinomeister]

This is common occurrence with a few Accredited Casinos. It really depends on how 'Fast' the operator taking your query really is. I'm almost certain that one or two operators are constantly dealing with bucket loads of customers at the same time.

Nate

Yeah, I don't mind CSRs multi-tasking. It's just when their service tanks because they are understaffed that I find it unacceptable.