RTG Software problems

**ssecca01** · 3rd July 2011, 07:57 AM

Hi I was just wondering if anyone may know the reason the RTG software refuses to work for me for any casino that uses it (well that I've tried). It downloads and installs fine but as soon as I log in and try to download a game or access the cashier I get an error saying something like "The download server is down. Please try again in a few minutes".

I tried support once on a casino I can't remember the name of and they told me to disable and re-enable my network adapter but that didn't fix the problem. I use a laptop and Windows 7 if that makes any difference. I've tried disabling my firewall still no difference either.

Any help would be greatly appreciated.

**Seventh777** · 3rd July 2011, 08:24 AM

Try running them in Compatibility Mode (xp sp2)

.

**KasinoKing** · 3rd July 2011, 03:57 PM

Originally Posted by ssecca01

Hi I was just wondering if anyone may know the reason the RTG software refuses to work for me for any casino that uses it (well that I've tried). It downloads and installs fine but as soon as I log in and try to download a game or access the cashier I get an error saying something like "The download server is down. Please try again in a few minutes".

I tried support once on a casino I can't remember the name of and they told me to disable and re-enable my network adapter but that didn't fix the problem. I use a laptop and Windows 7 if that makes any difference. I've tried disabling my firewall still no difference either.

Any help would be greatly appreciated.

How many casinos did you try and over what period of time?
RTG are known to have global "time-outs" occasionally, when ALL their casinos are unaccessible - just wondering if you got unlucky with one of those.

KK

**ssecca01** · 5th July 2011, 07:08 PM

Originally Posted by Seventh777

Try running them in Compatibility Mode (xp sp2)

.

I tried your suggestion first with xp sp2 and it didn't work so I tried others like sp1 and windows 2000 still no luck

My laptop seems to hate this software.

Originally Posted by KasinoKing

How many casinos did you try and over what period of time?
RTG are known to have global "time-outs" occasionally, when ALL their casinos are unaccessible - just wondering if you got unlucky with one of those.

KK

probably about 5? over different periods of time. The thing is it is only my laptop that can't access the download server, if I try and use someone else's laptop that I live with it works but that doesn't help me much because I can't really use their laptop just to play one of these casinos. Oh well.

**Gremmyboy** · 6th July 2011, 03:32 AM

Is it anything to do with your firewall blocking the downloader? Perhaps your browser security is set too high?

Cheers
Gremmy

**BOLDFINGER** · 6th September 2011, 08:46 AM

My problem is slightly different. No problem downloading RTG cssinos. No problem playing Video Poker or Table Games. But out of a dozen RTG casinos I have Never been able to completely download any slot game. When asking casino support, the answer is 'We're having no problem at our end." I.e., clueless even when they're given the code # for the failure dialogue: "Unable to open file." I have made more than 15 alterations to control panel security; erased cookies; erased browsing history; changed to Chrome browser from IE8; of course turned off firewall and antivirus. Also have tried the 'turn off pc and restart' tactic after downloading each casino. Nothing has helped to open a casino slots game. 'Course I can play non-download casino slots fine, but... Before Microgaming dropped US players, I had no problem playing every game on these casinos. I am using a Dell Latitude laptop with XP PRO SP3. Have updated Flash, Shockwave, Java, DirectX to latest versions. I am using an Alltel Huawei Air Card modem which works for every other type of download fine. Thus, the question is what is it that blocks the slots downloads, which have gone as far as 95% before I get "DOWNLOAD FAILED." Is it that there are 'hidden' blocks going on from either XP or my antivirus that continue working even when they're disabled? Any tips greatly appreciated--and I am far from the only one experiencing this!

**plasticnote** · 6th September 2011, 09:31 AM

Start up your PC in safemode with network and try again.
If this works then it is firewall/anti-virus blocked downloading.

It is funny some binary within RTG package, is triggering various anti-virus software/firewalls.

cheers

**kavaman** · 7th September 2011, 01:13 AM

This could also possibly be fault of your firewall or router. It might not be computer related but your router is causing these problems.

**anniemac** · 7th September 2011, 01:34 AM

I have had both these problems from time to time and each time it was the speed of my internet service provider. I live in a rural area and when I was using an internet card, Verizon, or Hughes Net satellite service, I had the devil with RTG casinos. So you might check that out.

I have internet thru my local phone service and have no problem at all.

**BOLDFINGER** · 9th September 2011, 10:05 AM

Originally Posted by plasticnote

Start up your PC in safemode with network and try again.
If this works then it is firewall/anti-virus blocked downloading.

It is funny some binary within RTG package, is triggering various anti-virus software/firewalls.

cheers

Thanks for good tips. My networking isnt recognized in safe--guess because USB drivers aren't loading for my aircard modem. I think it's signal strength for the modem -- I get 4 bars but my little ole laptop doesn't seem to be fast enough to get the slots games.