Yes!
We are very excited and I think we have come a long way. We want to thank everyone for all of the feedback, it has helped us to reach where we are today!
We look forward to keeping up this positive momentum and your continual feedback.
"This is history in the making people!!!"
Rachel
Yes!
We are very excited and I think we have come a long way. We want to thank everyone for all of the feedback, it has helped us to reach where we are today!
We look forward to keeping up this positive momentum and your continual feedback.
"This is history in the making people!!!"
Rachel
888 was in the Baptism by Fire section for about six months - that's four months longer than normal. There was the white label issue but this has been resolved. There is NO cross marketing between 888 and any of the Cassava white label casinos - and we have communications laid out between us and the white labels, unlike before when they were not interested in dealing with us.
Therefore, in my opinion the problem was solved and they've been brought on board.
But the problem is that they are cross marketing within in-house brands. T&C clearly states that players can only receive one in-house casino welcome bonus.
For example. I received some official promotion e-mails from 888.com last week. It was cross marketing Reef Club casino, 888.com and another one I don't remember (in the same mail). The promotion e-mail offered me welcome bonuses at all three casinos. I would have violated their T&C and they could have confiscated my winnings If I had used this offer and accepted welcome bonuses at all three in-house casinos.
By the way, they sent these e-mails over some days because it was some sort of a countdown. The first mail said something like "you have 4 days to claim these bonuses". The second mail said "you now have 72H to claim". And the last one said "you have 24H to claim".
just visited the 888 site. the promo is still the one in honour of cm's baptism by fire. shouldnt this be updated?
Rainmaker, here is the section from our T&C that explains exactly what you are talking about here:
All users of the Services shall be entitled only to one welcome bonus. Members who make their first deposit with the Company or any of its white label partners and who have or previously had an account with any of the Sites owned or operated by the Company, including both In-House Brands and White Label Brands, shall not be entitled to an additional welcome bonus, unless the Company decides otherwise at its absolute discretion.
If we have sent you emails offering you a sign on bonus than we are not going to close your account for accepting our offer.
We do cross market amongst our in-house brands and have never denied it.
Regards,
Rachel
Thanks for the reply.
Yes, that is the section I was referring to. I am aware of your "unless the Company decides otherwise.." clause. But it is messy. It only means that some players will have the opportunity to sign up at several of your in-house casinos, recieve and accept several sign on bonuses without any negative consequences since the Company has decides otherwise (by promotion e-mails or whatever). While others may do exactly the same, but will have their winnings confiscated because the Company has not decided otherwise (players have not recieved promo emails or whatever).
The case is that your T&C may be used to close and confiscate winnings only because a player has sign up at several of your in -house brands and has accepted several sign on bonuses. This makes no sense, because as you said: "We do cross market amongst our in-house brands and have never denied it".
This section in your T&C should be removed or rewritten.
I agree.
I don't think it's a good idea to cross-promote "in house" and then state that players can only accept one signup bonus....it's a recipe for disaster.
Rachel mentioned that "if you're offered something you can claim it". Let's hope that if anyone does have problems they can refer back to this thread and have the matter resolved.
IMO if any casino is going to cross-promote their own casinos they need to allow the SUB to be taken at each casino OR have a large red notice at the top and bottom of every email stating that if they have taken a SUB at xxxxxx casinos (of which a list should be provided in the email) then they cannot claim the SUB for this one.
Well this sucks...
But not unexpected.
Money gets things done and honesty is an unnecessary bump in the road.
Sorry, but I just can't be a part of any forum or website that promotes theses thieves and scumbags at 888.
Well this sucks...
But not unexpected.
Money gets things done and honesty is an unnecessary bump in the road.
Sorry, but I just can't be a part of any forum or website that promotes theses thieves and scumbags at 888.
Hi guys.
I make an account at 888.com
Talk with online support trough chat and this is what happen
Please wait for a site operator to respond.
You are now chatting with 'Nikki'
you: hi nikki
Nikki: Hi cristian, this is Nikki from 888games; thanks for chatting with me.
I noticed you are in the cashier, let's make a deposit and get you playing......
you: this is my first time, i want to redeem the 200%bonus from casinomeister
Nikki: Are you attempting a deposit?
you: yes
you: im gonna make a deposit
Nikki: What amount will you be depositing?
you: 50
Nikki: I am very happy to see you playing on our Games section. You have a special 100% up to $100 bonus on your first deposit. Let me assist you with getting that bonus now!
you: i want the 200% bonus that is advertise in casinomeister forum
Nikki: Cristian the first time deposit bonus is a 100%
you: Nikki i can see at casinomeister that you have a 200% bonus
you: https://www.casinomeister.com/ you can see that
Nikki: I am sorry I am not aware of that offer.
you: =/
you: ok so im gonna wait for my first deposit
you: thanks
Nikki: Deposit now and get 50 free spins along with your deposit.
What do you think?
Hi guys.
I make an account at 888.com
Talk with online support trough chat and this is what happen
Please wait for a site operator to respond.
You are now chatting with 'Nikki'
.....