888.com placed in the accredited section

[Rachel888]

But the problem is that they are cross marketing within in-house brands. T&C clearly states that players can only receive one in-house casino welcome bonus.

For example. I received some official promotion e-mails from 888.com last week. It was cross marketing Reef Club casino, 888.com and another one I don't remember (in the same mail). The promotion e-mail offered me welcome bonuses at all three casinos. I would have violated their T&C and they could have confiscated my winnings If I had used this offer and accepted welcome bonuses at all three in-house casinos.

By the way, they sent these e-mails over some days because it was some sort of a countdown. The first mail said something like "you have 4 days to claim these bonuses". The second mail said "you now have 72H to claim". And the last one said "you have 24H to claim".

Rainmaker, here is the section from our T&C that explains exactly what you are talking about here:

All users of the Services shall be entitled only to one welcome bonus. Members who make their first deposit with the Company or any of its white label partners and who have or previously had an account with any of the Sites owned or operated by the Company, including both In-House Brands and White Label Brands, shall not be entitled to an additional welcome bonus, unless the Company decides otherwise at its absolute discretion.

If we have sent you emails offering you a sign on bonus than we are not going to close your account for accepting our offer.

We do cross market amongst our in-house brands and have never denied it.

Regards,
Rachel

[chuchu59]

just visited the 888 site. the promo is still the one in honour of cm's baptism by fire. shouldnt this be updated?

[Rachel888]

just visited the 888 site. the promo is still the one in honour of cm's baptism by fire. shouldnt this be updated?

Being done as we speak

[rainmaker]

Rainmaker, here is the section from our T&C that explains exactly what you are talking about here:

All users of the Services shall be entitled only to one welcome bonus. Members who make their first deposit with the Company or any of its white label partners and who have or previously had an account with any of the Sites owned or operated by the Company, including both In-House Brands and White Label Brands, shall not be entitled to an additional welcome bonus, unless the Company decides otherwise at its absolute discretion.

If we have sent you emails offering you a sign on bonus than we are not going to close your account for accepting our offer.

We do cross market amongst our in-house brands and have never denied it.

Regards,
Rachel

Thanks for the reply.

Yes, that is the section I was referring to. I am aware of your "unless the Company decides otherwise.." clause. But it is messy. It only means that some players will have the opportunity to sign up at several of your in-house casinos, recieve and accept several sign on bonuses without any negative consequences since the Company has decides otherwise (by promotion e-mails or whatever). While others may do exactly the same, but will have their winnings confiscated because the Company has not decided otherwise (players have not recieved promo emails or whatever).

The case is that your T&C may be used to close and confiscate winnings only because a player has sign up at several of your in -house brands and has accepted several sign on bonuses. This makes no sense, because as you said: "We do cross market amongst our in-house brands and have never denied it".

This section in your T&C should be removed or rewritten.

[lots0]

Well this sucks...

But not unexpected.
Money gets things done and honesty is an unnecessary bump in the road.

Sorry, but I just can't be a part of any forum or website that promotes theses thieves and scumbags at 888.

[Nifty29]

Thanks for the reply.

Yes, that is the section I was referring to. I am aware of your "unless the Company decides otherwise.." clause. But it is messy. It only means that some players will have the opportunity to sign up at several of your in-house casinos, recieve and accept several sign on bonuses without any negative consequences since the Company has decides otherwise (by promotion e-mails or whatever). While others may do exactly the same, but will have their winnings confiscated because the Company has not decided otherwise (players have not recieved promo emails or whatever).

The case is that your T&C may be used to close and confiscate winnings only because a player has sign up at several of your in -house brands and has accepted several sign on bonuses. This makes no sense, because as you said: "We do cross market amongst our in-house brands and have never denied it".

This section in your T&C should be removed or rewritten.

I agree.

I don't think it's a good idea to cross-promote "in house" and then state that players can only accept one signup bonus....it's a recipe for disaster.

Rachel mentioned that "if you're offered something you can claim it". Let's hope that if anyone does have problems they can refer back to this thread and have the matter resolved.

IMO if any casino is going to cross-promote their own casinos they need to allow the SUB to be taken at each casino OR have a large red notice at the top and bottom of every email stating that if they have taken a SUB at xxxxxx casinos (of which a list should be provided in the email) then they cannot claim the SUB for this one.

[rainmaker]

I agree.

I don't think it's a good idea to cross-promote "in house" and then state that players can only accept one signup bonus....it's a recipe for disaster.

Rachel mentioned that "if you're offered something you can claim it". Let's hope that if anyone does have problems they can refer back to this thread and have the matter resolved.

IMO if any casino is going to cross-promote their own casinos they need to allow the SUB to be taken at each casino OR have a large red notice at the top and bottom of every email stating that if they have taken a SUB at xxxxxx casinos (of which a list should be provided in the email) then they cannot claim the SUB for this one.

Yes Nifty, that is exactly my point . They need to decide if players shall be allowed to claim SUB on each in-house casinos or not ( instead of having this really bad practice that only will lead players to violate T&C)

They do cross-promote in-house casinos. But players are not allowed to take SUB unless the casino has decides otherwise (the player must be approached by the casino with a bonus offer first, before they can legitimately claim several in-house SUB). It is a really confusing practice for an average customer.

[rainmaker]

Well this sucks...

But not unexpected.
Money gets things done and honesty is an unnecessary bump in the road.

Sorry, but I just can't be a part of any forum or website that promotes theses thieves and scumbags at 888.

This case should be discussed in a fair manner, with respect. It is easy to be carried away, but people here should stay calm

If this turns out to be a unfair bitching thread, then no rep will read it anyway. The objective must be to help the casino to understand why they should change some of their way of doing business.

[Casinomeister]

Well this sucks...

But not unexpected.
Money gets things done and honesty is an unnecessary bump in the road.

Sorry, but I just can't be a part of any forum or website that promotes theses thieves and scumbags at 888.

I really don't need the drama with this. Show me a player who has not been paid. Show me a legitimate claim that is unresolved. The "scum" tactics that you are referring to happened in 2003-2006. That's several years ago. Isn't it time to give a company a chance to redeem themselves?

Edited to note: Casinomeister was one of the leading websites that was in contact with the executives of Cassava convincing them of their wrong doing of site scraping and blog spam. What did you do besides blacklisting them?

They were in the Baptism by Fire section for nearly 9 months. Where are the complaints? - valid complaints that come along with BbF. For the past nine months I haven't seen many.

The only issue was with the cross-marketing, and this was resolved in a fair manner as far as I know. What is the problem now?

Sounds to me that you have a massive chip on your shoulder. You shouldn't let that cloud your judgement.

[Miss_Token]

Hi guys.
I make an account at 888.com
Talk with online support trough chat and this is what happen

Please wait for a site operator to respond.

You are now chatting with 'Nikki'

you: hi nikki
Nikki: Hi cristian, this is Nikki from 888games; thanks for chatting with me.
I noticed you are in the cashier, let's make a deposit and get you playing......
you: this is my first time, i want to redeem the 200%bonus from casinomeister
Nikki: Are you attempting a deposit?
you: yes
you: im gonna make a deposit
Nikki: What amount will you be depositing?
you: 50
Nikki: I am very happy to see you playing on our Games section. You have a special 100% up to $100 bonus on your first deposit. Let me assist you with getting that bonus now!
you: i want the 200% bonus that is advertise in casinomeister forum
Nikki: Cristian the first time deposit bonus is a 100%
you: Nikki i can see at casinomeister that you have a 200% bonus
you: http://www.casinomeister.com/ you can see that
Nikki: I am sorry I am not aware of that offer.
you: =/
you: ok so im gonna wait for my first deposit
you: thanks
Nikki: Deposit now and get 50 free spins along with your deposit.

What do you think?