Sun Vegas :(

**hannie** · 24th May 2011, 02:59 PM

Hi everyone, this is my first post so please be nice to me

i have a good friend with me here, and he suggest to post my experience with sun vegas.

last week i deposited 2 times on sun vegas and on my 2nd deposit i won alot on diffrent games, i managed to build a deposit of 40euro to 1000euro, playing lot of diffrent slots.

and offcourse i asked to withdraw for the 1000euro, they told me to send doc and id with the Autorize report in the same day i printed and scanned that and all sent to them.

after 1 day they said in the mail that they cant send the money back to entropay (i deposited with entropay) so i started to ask support what i can do and he said i can take a wire tranfer, so i gave them all my bank information and it was all set, the day after i asked the support and a guy name Micky told me that it was been prosesed and it was sent. so i was happy right then.

the very next day i wanted to deposit 50euro to try my luck again and the support told me suddenly that the withdraw is not sent again and i can reverse it, and yes i was dum enough to reverse it, but i asked the support why they said the withdraw was prosesed if i can reverse it, and they told me that the withdraw WAS prosesed, so i dint understand,

after all i losed all and asked them to close my acount for such a bad behaivour, as i can swear to god that they told me they have sent my withdraw at least 6-7 times.

now they wont let me close my acount, they said i can win it back and deposit more, i have total sent 6 email wich i say nicely to them that i want my acount closed.

They have sent me this msg 3 times and the other msg is they ignore my request.

I will follow though with the closing of your account, However we would hate to
lose you as a player. If you are willing to increase your deposit amounts, we
would be more than happy to offer you more bonuses and upgrade your status.Thus
given you more play time for your money and a better chance of winning.

Should you choose to stay and play we will give you 50% up to €50 on your next
deposit.

**chuchu59** · 24th May 2011, 03:11 PM

if you can provide proof that they told you your withdrawal had been processed their accrediation status is in danger of being revoked imo. furthermore, if you want to close your account they should comply. their mail seems to be a last-ditch effort to retain you as a player and personally i see nothing wrong with it although ethically they are doing something wrong if this were a case of gambling addiction. nevertheless,this group seems to be going downhill from my own experiences.

**Gremmyboy** · 24th May 2011, 03:14 PM

Oops! Posted by mistake.........

**rainmaker** · 24th May 2011, 03:17 PM

Hello you

This is the rep for Vegas Partner Lounge Casino Group, you may want to contact him :

http://www.casinomeister.com/forums/members/vpl.html

If your description of the case is correct, then I must say that this seems like a strange and bad behavior for a casino listed in the accredited list.

And never reverse a withdrawal

**hannie** · 24th May 2011, 04:38 PM

Hello again, thank you for the reply, this is all correct, belive me all i have written is what happened. this is emails i have gotten. :

this was the 2 days before i got comfirmed that the withdraw was comfirmed.

Thank you for your support at Vegas Partner Lounge / Sun Vegas Casino.

We have updated the details you sent for your withdrawal request. The payment details are updated as you have opted for a WIRE TRANSFER. Your details were confirmed and forwarded to our finance team to evaluate.

this is a email i got :

Dear Hanne,
Tsvr00XXXXXXXX
Reference no: 201105XXXXXXXX

Thank you for your support at Vegas Partner Lounge / Sun Vegas Casino.

Hanne, please be advised that the withdrawal for €1000.00 has been processed

so they say they have paid me and after few days they say i can withdraw funds that have been prosesed, i dont understand why they say this, this has to be that they didnt sent the money at the first place and they lied about that my withdraw was been sent and waiting to me to try deposit more and say hey you can just use your winning money!...

**Repro** · 24th May 2011, 05:36 PM

Did you reverse it the next day or did it take more days ?

Normally there is a difference between PROCESSED and APPROVED, but in this case it looks like they clearly implied the wire transfer had been done.

You don't want to hear this, but you should have come here right after you found out it was possible to reverse a withdrawal which was supposedly processed (so not reversible).

If you can prove all this - i.e. by chattranscripts and/or email - you should PAB and see what comes from there. IMO this is very strange behaviour from an accredited casino. IF you decide to PAB you should stop posting here about this though, that the rule.

**hannie** · 24th May 2011, 09:24 PM

Originally Posted by Repro

Did you reverse it the next day or did it take more days ?

Normally there is a difference between PROCESSED and APPROVED, but in this case it looks like they clearly implied the wire transfer had been done.

You don't want to hear this, but you should have come here right after you found out it was possible to reverse a withdrawal which was supposedly processed (so not reversible).

If you can prove all this - i.e. by chattranscripts and/or email - you should PAB and see what comes from there. IMO this is very strange behaviour from an accredited casino. IF you decide to PAB you should stop posting here about this though, that the rule.

I reversed the day after it was prosesed, please understand me that they told me my money was sent but i could reverse and to be honest with you i really didnt understand nothing from it, if my money is sent how can you reverse it?

now i want my acount closed but they ignore me, i have sent them 5 email minimum and they come up with diffrent answer like :

Please inform us why you would like to close your account?

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When i explain how bad behaivor i had with this casino they sent me this :

Thank you for your support at Vegas Partner Lounge / Sun Vegas Casino.

Hanne, please be advised that the withdrawal for €1000.00 has been processed, please take note that you have reversed all of the funds into your casino account and therefore you have no remaining balances to be paid.

Ok is that only me or do you get confused by them?

**Repro** · 24th May 2011, 09:29 PM

Again, if you want to PAB don't post here anymore.

If you don't and they won't close your account, just ignore them and/or block their emails.

**DiamondGeezer** · 24th May 2011, 11:12 PM

If this is true (and the OP does sound genuine to me) this is exactly the sort of thing that gives online gambling a bad name.

Microgaming casinos are one of the very worst offenders for this. It really is a scandal that so many MG casinos do behave like this.

**rainmaker** · 24th May 2011, 11:39 PM

Originally Posted by DiamondGeezer

If this is true (and the OP does sound genuine to me) this is exactly the sort of thing that gives online gambling a bad name.

Microgaming casinos are one of the very worst offenders for this. It really is a scandal that so many MG casinos do behave like this.

Yes, the OP sound genuine. All the OP wish is to have the account closed, so not exactly something to lie about. It would be great to see a PAB over a case where the casino doesent want to close the complainants account

Anyway, Yes it is a shame to see that some MG casinos do behave in this bad manner.