Sun Vegas :(

[felicie]

Yes you need to talk to the rep here as it sounds like left hand didn't know what right hand was doing and they should have accepted your deposit. Doesn't sound like Sun Vegas to me, more like a rival. (one of the shady ones of course)

[VPL]

Hi there,

Please private message me your account details so that i may look into this for you with urgency.
I will investigate this for you with pleasure.

Regards,

Curt

[VPL]

Hi everybody,

We are addressing the matter privately.

Thanks,

Curt

[hannie]

2night i got 150euro bonus from the sun vegas for my complaint, and i really did good i won and won, TS11 gave me 100euro X 5-6 times and many other games, here a 2 screen shots, but i played and played wagered alot when i decided 2 withdraw 650Euro after 4-5hours it says i didnt met the wagering yet so i had to wager 110euro, So i have played trough 40euro after betting 3-4euro and played for 4 hours? after i calculated i had wagered over 4000euro when i wanted to withdraw 650euro.

after i had 200euro left i had yet 65euro to playtrough and lost it all, this is really crazy i tough i get something after they did a mistake and sent me.

[VPL]

Hi,

In good faith we did credit a complimentary bonus of €150.00, which was subject to wagering requirements.
As per our Promotional terms and conditions, bonus amounts credited to any players account are subject to 30 times play-through before any amount may be cashed in.

In this case, €150.00 x 30 = €4,500.00, thus the required wager amount would be €4,500.00 before a cash in would be allowed.

Regards,

Curt

[AudiManinBoro]

At 3-4 Euros per spin in my opinion hannie you were lucky to get even close to completing wagering requirements. At one point you had a balance of nearly a 1000 which again in my opinion was more than enough to `slow grind out` the wagering requirement.

[Repro]

Hi,

In good faith we did credit a complimentary bonus of €150.00, which was subject to wagering requirements.
As per our Promotional terms and conditions, bonus amounts credited to any players account are subject to 30 times play-through before any amount may be cashed in.

In this case, €150.00 x 30 = €4,500.00, thus the required wager amount would be €4,500.00 before a cash in would be allowed.

Regards,

Curt

I think the OP didn't read the T&C's and didn't know about the playthrough. That's his mistake, not the casino's.

I'm still not sure what exactly happend in the beginning, but i think a $150 comp is quite generous.

It looks like a "case closed" to me.

[hannie]

Let me first say that i played with 0.90 - 1.20euro bet after i build it up to 900euro and changed betting but i didnt hit anything, when i was getting close to play trough the wagering req i did not hit anything at all.

when you confirm that your payment is made ​​and later say no we can not pay to Entropay. then after that I choose wire tranfer, and a guy called Micky the chat says it is done, how can sun vegas reverse the money the day after? yeah I got 150euro bonus for this but in the mail from pitt boss standing there that I had no play trough. I got 150euro bonus 30X is not really so generous of my eyes, it's virtually impossible for one to do this and you know yourself well.

how about I asked you to close my account 6 times and you ignored me all the times? I have all the emails so I have all the "proof". it is as it should be?

must one use a public website so that these companies are listening to one?

[Repro]

Let me first say that i played with 0.90 - 1.20euro bet after i build it up to 900euro and changed betting but i didnt hit anything, when i was getting close to play trough the wagering req i did not hit anything at all.

when you confirm that your payment is made ​​and later say no we can not pay to Entropay. then after that I choose wire tranfer, and a guy called Micky the chat says it is done, how can sun vegas reverse the money the day after? yeah I got 150euro bonus for this but in the mail from pitt boss standing there that I had no play trough. I got 150euro bonus 30X is not really so generous of my eyes, it's virtually impossible for one to do this and you know yourself well.

how about I asked you to close my account 6 times and you ignored me all the times? I have all the emails so I have all the "proof". it is as it should be?

must one use a public website so that these companies are listening to one?

I adviced you to PAB multiple times.

Instead you seem to have discussed this with the casino-rep himself and came to a solution. You can't go on and complain afterwards it wasn't a good "solution".

I agreed with you earlier that it was very strange, but it seems you didn't take the satisfactory path to a solution. That's really your mistake, not someone else's.

[chuchu59]

show us the proof! frankly, i am not impressed with vpl as he has ignored my recent pms. in the casino website ecocard is a depositing option but none of the vpl casinos has this option. when i first asked he listed a host of other options that were available for players from my country. a pure lie as i couldnt use these deposit options. now when i question him about this via pm he ignores them hoping they will go away. maybe ya right. stating this in a public forum will attract the attention it deserves.