Betphoenix Casino

**reda** · 9th April 2011, 01:54 AM

sorry if someone else has posted and i might have overlooked a post of bet phoenfix . i had entered the money tournaments and free tournaments but didnt get to play all of them out due to cant log in to the casino. they did say they were doing a systems up grade and would keep me informed. its been 2 days already and i was wondering if it was just me.? [/I]

**oldtrvlagt** · 9th April 2011, 02:08 AM

It isn't just you...I thought it was me

...I haven't been able to log in either!

**funeral979** · 9th April 2011, 06:41 AM

According to their website, it appears they are going to be closed for seven days.....and changing software platforms!!

Hopefully this will be a change for the better....I would personally like to see BetOnSoft. Lets just hope they don't go to Tog Game or whatever Casino33 is using now.

**Nifty29** · 9th April 2011, 07:06 AM

Well at least we know what the big secret is.

I would be very surprised if it was MG or any other provider that requires a large investment and cash reserves.

Regardless of what it is, I'm sure the payouts will still take a week or more so it will likely be a case of 'same s*it different smell'

Let's hope I'm wrong.

**Tirilej** · 9th April 2011, 11:31 AM

They are changing to be another Rival casino.

What I don't understand is why they can't let their customers know that they will not be able to touch their own money for seven days. I would be furious

**De Beuker** · 9th April 2011, 11:58 AM

Originally Posted by Tirilej

They are changing to be another Rival casino.

What I don't understand is why they can't let their customers know that they will not be able to touch their own money for seven days. I would be furious

Another Rival! Just what we needed!

And ofcourse Tirilej that decision was made by Upper Management 3 minutes before they closed down and there was no time to inform their customers.

Sending out a mass email to customers is a timeconsuming and costly process that needs weeks of preparation.

**vinylweatherman** · 9th April 2011, 12:30 PM

What's wrong with RTG?

What about CANADIAN customers, and THEIR money.

Worse still, they were taking entries for tournaments they never intended to run, what about the money that might have been paid for these?

Why a delay of 7 days, couldn't they have coordinated this so that they could switch overnight, or did the loss of 7 days worth of revenue not bother them?

Something doesn't seem right here. There is NO issue with RTG when it comes to serving US customers, but a move to Rival forces them to ditch all their CANADIAN customers immediately, along with any revenue they brought in.

Players thought the CURRENT payment delays were bad, they could be even WORSE under Rival.

Is it merely "just another Rival", or is it "just another white label Rival".

**Nifty29** · 9th April 2011, 01:21 PM

Originally Posted by Nifty29

Well at least we know what the big secret is.

I would be very surprised if it was MG or any other provider that requires a large investment and cash reserves.

Regardless of what it is, I'm sure the payouts will still take a week or more so it will likely be a case of 'same s*it different smell'

Let's hope I'm wrong.

So I was right

Talk about a step backwards.

**LHofsdal** · 9th April 2011, 06:11 PM

Where is Nicolas? What is going to happen with the money players have spent on tourny's they can not play? That money should have been returned to them before it was shut down for the conversion, and they should have been given ample time to withdraw that money.

Just my 2 cents.

LH

**anniemac** · 9th April 2011, 07:10 PM

Interesting read. Glad I severed ties with them a long time ago. A little transparency between casino and loyal players would have been really nice. IMHO.