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I just downloaded to see if I would get 300% and yes, it's available. However, I asked live support how long does it take to get paid. 10 business days! same as winpalace. I quit that casino because of unreal wait time. just for the record, from my experience with winpalace it never been 10 days, always longer. I personally do not see any reason to play there, so many other casinos with much better cash out time
The Cash for Comment Man
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First: Not sure to whom it was related, but the bonuses we promote and post on our site are exactly the bonuses players get, but.. We do use the Rival banning system and that is why some of you don't see all the promotions. I'm sorry for that.
NO they are NOT.
If you going to offer a promotion on your website, especially one like this that is VERY prominent on your homepage (obviously to attract players), then you have to either make it available to everyone OR state very clearly that only approved players are eligible.
It is incredibly misleading and bordering on false advertising IMO.
You are employing the classic bait and switch here, regardless of how you try and spin it.
To make matter worse, here are TWO (yes TWO) emails I received in the hours after I signed up (personally addressed btw):
The $888 Welcome Bonus Package
50% bonus match up to $444 in bonus monies on your first deposit*
50% bonus match up to $444 in bonus monies on you second deposit*
The $3,000 Slot Bonus
300% bonus match up to $3000 in bonus monies on your first deposit**
To find out more details about our special promotions, please visit our website at: www.goldencherry.com/promotions
...followed by....
Take your ride to riches!
Your Golden Cherry Casino login: notlikely
♣ Welcome Bonuses
• Get 300% up to $/€/₤ 3000 slots bonus only
on your first deposit of $€₤25 or more.*
• Get 50% up to $/€/₤ 444 slots & table games bonus only on your first & second deposits of $€₤25 or more, each.**
Not only is it unethical, it is unprofessional to offer a promotion that only a select group of players can claim.
Bad move.I assume the next question will be "if you are a stand alone brand and not a white label, why are you using it?" - the answer will be - exactly for that reason. Since we have our own processing system and support, not shared with any other Rival brands, we decided to start on the safe side and use the Rival banning system. We are planning to review the use of it after we pass the launch stages.
If you don't believe me, do a search at CM and see how many members have turned away from Rival altogether based almost solely on that ridiculous system.
Still, it's your business - but alienating a whole bunch of players just because they won somewhere else is incredibly shortsighted.
Ummm....EXCUSE ME?Nifty, i think that even if you get the best treatment from us than in any other casino, you will still find something to complain. That’s ok. Can’t do nothing about it. The support told you that the security department decided not to allow you redeem bonuses. That’s ok. I assume the CS rep just wanted to be polite and that’s why used the “security department decision” instead of “you are bonus banned”. Don’t see any problem with that.
Talk about unprofessional!
I made some comments about your bonus offers, and you decided it was grounds to take personal shots at me. It is disgraceful behaviour for a forum rep. If you can't take criticism about your product why bother being a rep here?
Oh, and if you are going to insult me you could at least use something that resembles proper English. e.g. Can’t do nothing about it. Also, where do you get off making comments about what I would or would not complain about? You don't know me, except for my comments in the past about how stupid many of the Rival policies are, which incidentally have been reinforced by my experience at your casino.
Lastly, you obviously didn't even take the time to read my post properly. If you had, you would have seen that I was NOT bonus banned - I was offered different promotions that those offered on your website AND in your personal email offers.
@KK. It was nothing personal mate. I've signed up with your links lately and I trust you are sincere.I just think that max cashouts on deposit bonuses are very player-unfriendly and webmasters should be considering this when they promote such offers.
It doesn't matter how you slice it. If I had a max cashout of $300 and I ended up with a $2000 balance, I doubt I would be anywhere approaching 'happy' about getting 4x my deposit back instead.
I agree that nobody forces anyone to take bonuses, but it doesn't mean that really crappy ones shouldn't be discussed and criticised. I am more concerned about newbs who might just see the % of the bonus and think 'whooppeee' and not really understand that they are being shafted. I guess I could just say "ah well tough cookies to them" but this site is about sharing information and helping others to make informed decisions.
Anyway, just wanted to make sure you know I wasn't bagging you at all.
P.S.
TEN BUSINESS DAYS for cashouts??
What a complete joke. Come on people, wake up and smell the roses.
Meister Member
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What else is very odd is that they accept Canadian players??? I even checked with live chat and they said yes, the only Rival to do so, saying that is this rogue (to Rival) behavior or........????
Is That Better?
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VWM,
You were absolutely spot on in your post. I love seeing the truth in print (again).
And I have to agree with Nifty. Daniel, if this is how you handle potential players with your unprofessional manner in your post above, you maybe need to find another line of work. There is absolutely no reason to disparage a Casinomeister member simply because you didn't like what he or she said.
Honest to Gawd, I never would have thought that such a promising platform could have ended up at the bottom of the heap due to mismanagement, lies, con jobs on players, etc. Totally unacceptable.
And then they wonder why they get such grief from the customers. Sad.
Without Snark there is no Spark!!!....Swampwitch
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It's pretty sad when a casino rep has to stoop so low. I'm wondering if danielg just isn't made for this type of work, maybe? JMO. The only reason I question this is from this thread...
http://www.casinomeister.com/forums/...y-purpose.html
Apparently he has some issues with certain members on the forum?
I think VWM is spot on with his post (post#17). And then me_and_ed states they allow Canadian players? And Nifty29 did bring home some important issues also. So why the carping from the rep? Isn't this what they are here for when they become active in a thread?
I'm not trying to run him off, but I think a change in the talk-to-the-hand attitude needs to be toned down a bit.
Just my two cents (again)...
Banned User -violation of forum policies of i-Gaming reps
Hi Vinylweatherman
Originally Posted by vinylweatherman
I fully agree. I think that I wrote it in my previous post that we decided to use it for the launching stages, but we will reconsider it after we pass it. For the reason that you mentioned, in a perfect situation we would prefer not to use it at all, but we have decided to start with it.
I agree and disagree. When we launched SlotsJungle we didn’t write that if you made chargebacks at Winpalace, you won’t be eligible for Slotsjungle bonuses, but in any case- we will make the adjustment.
There is probably a better way to phrase things, but it is a security department decision or finance department decision- and the general statement is correct.
I agree. The reason for that is not to frustrate the player and bring him to log in, only to get him disappointed, but only the adjustments that need to be done. one of the things that will be adjusted within few days.
One more thing: When we set our targets, we’re not looking on the next few months, but where we want to be in a year or 2 from now. We see many brands coming up with best bonuses, best commission etc, gain a lot of positive feedback here on the forum, only to go out in flames within few months. That is not our idea of making business and that is why at the start, we go a bit on the safe side, test things ourselves and then make our decision and improve things. The brand is live only for few weeks and we are working around the clock improving things, including the ones you mention.
In general: I really thank you for that post. You brought up many important points and with many of them I personally agree and we are already working with casino people to make adjustments and changes.
I think that even if you get the best treatment from us than in any other casino, you will still find something to complain. That’s ok. Can’t do nothing about it. The support told you that the security department decided not to allow you redeem bonuses. That’s ok. I assume the CS rep just wanted to be polite and that’s why used the “security department decision” instead of “you are bonus banned”. Don’t see any problem with that.
Nifty, I didn’t mean to insult you in any way and I don’t think that what i said is insulting. I just stated what I see here during my 2 years on the forum. Thank you Ksech for posting that link.
I have no problem with criticism at all. The reason I’m here on the forum is to take advantage of all the comments and critic and to do something about them. It was done in the past and we will do the same with the comments above.
Regarding my English: I agree, it’s not very good, but I’m getting there.. could you at least use something that resembles proper English.
Last edited by danielg; 5th April 2011 at 10:00 AM.
The Cash for Comment Man
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Daniel.
I'm sorry, but what you said about me complaining 'regardless of anything else' was a personal jibe. Don't take my word for it, just read what others have posted.
Regardless of the fact that YOU weren't decent enough to offer one, I am offering an apology for my English comment. I was unaware that it was not your first language.
It's not the first time you have had issues with others expressing contrary opinions. Maybe forums just aren't for you.
Banned User -violation of forum policies of i-Gaming reps
Hi Nifty,
Regarding my comment: i haven't intended to offend you in any way. I do feel that you made up your mind about us and that nothing that we'll do will make a difference.
In any case: I didn't mean to offend you.
No hard feelings. It's true
I don't have any problems with contrary opinions and never did. Sometime i agree, sometimes I don't, but I'm more than ready to change my opinion if I'm convinced that I'm wrong and I do use the critic to make things better.
The next comment is a general one and not referred to you:
I do have problem when people make comments which are not correct: there is nothing you can take from it, no way to argue with it and just gets you frustrated.
I haven't checked, so don't catch me on my words, but i think that there are only handful of Reps that actually active here, besides the ones that represent brands that are approved by Bryan and advertised here, and i think that that is the reason for that.
And in the end, we all loose, since as i see it, the main target here is not to take out the trash, but to be the meeting point where all things can be discussed, comments made and in the end of the day, to make things better in the future.
Best regards,
Daniel
Senior Member
Nifty you've had a pop at many on this forum over the years but as soon as someone takes a shot at you we get this 'I'm so hurt' routine.
From here it looks like fair comment and personally I find it refreshing that someone can express opinions instead of pandering to the 'customer is always right' nonsense. Customers are not always right and in truth a certain percentage will turn out to be a-holes.
What Daniel said about operating a sustainable bonus plan and using the Rival banning system seems prudent to me. You can't blame them for wanting to avoid the sort of problems that bedevilled Betphoenix.
As for not getting a bonus it's just a fact of life and you just have to get on with it. As Bryan says it's not all about the bonus anyway.
I do not have an account here but hopefully it is obvious in the Cashier as to what is being offered/not offered prior to depositing. Yes it is not good getting emails for bonuses you are not going to get but that charge can be levelled at 90% of casinos out there. I get bombarded from English Harbour for example even though the UK is blanket banned. I'm not condoning it but this tactic happens pretty well everywhere.
Nifty you make some excellent points about the max cashout but again this applies to quite a few other places too. And as I understand it the 300% bonus is no max cashout so there is a choice.
Lastly I do think there is way too much rep bashing going on round here. It is starting to put Casinomeister in a bad light I feel.
The Cash for Comment Man
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@diamond
If daniel was another member then it wouldnt have bothered me.
However, daniel is a casino rep and should be held to a higher standard. Making personal remarks about members is VERY unprofessional, just the same as members making personal remarks about reps is unacceptable.
I also think your comment about me not being able to 'take it' is unfair. You will find, given my tendency to speak my mind, that i have endured more than my fair share of insults and abuse - most of which i simply report and subsequently ignore.
I hope the rep bashing comment isn't directed at me as i have been supportive of their presence since day one.
@daniel
Yes I had formed an opinion about your casino based on my experience so far, and you had the opportunity to convince me otherwise. Instead, you just said it wouldnt matter as I would complain regardless.
I could tell you that you're making the same mistakes most Rivals before you have made I.e. you are just offering the same old muck that had turned so many players away, but I'm sure you'd consider I was just complaining.
The most successful Rival operator AFAIK is Slotocash. It would be a good place to emulate.....but what would I know?
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