Box24 Great experience!

[refre]

Just thought I'd give credit where credit is due.
Got a €10 free chip from Box24 last night.
I met the (sensible) WRs and cashed out €200 which is already in my MB account, in just 9 hours on a weekend! My first withdrawal too!

I have withdrawal coming from a white label too, been processing since monday...

Thanks Box24!!


Freddy

[leonardo99]

Congrats for your winnings!. I will like to play some Rival slots but Romania it's a restricted country in almost all Rival casinos..

[refre]

Congrats for your winnings!. I will like to play some Rival slots but Romania it's a restricted country in almost all Rival casinos..

Hi there, as far as I can see, according to their T&Cs, they do accept players from Romania.

Freddy

[leonardo99]

Hi there, as far as I can see, according to their T&Cs, they do accept players from Romania.

Freddy

Yes, but when you try to register you can't find in country's list Romania.

[KasinoKing]

Yes, but when you try to register you can't find in country's list Romania.

How strange!
Do you get that problem with any other softwares?
(Sign-up page from a Rival below)

RivalRomania.JPG

OMG - it's even worse! Look what happened when I was spell-checking this post:

RomaniaNo.JPG

Sorry mate, but it looks like your country has ceased to exist!!

KK

[refre]

After a great run at Box24 last week (Screenie) I was disconnected from the casino, and when logging back in I found my bet limits had been lowered to about 10% of what I had before. Since then, for over a week now, I've been trying to get management to shed some light on the incident. Haven't heard back yet, according to CS it's still being reviewed.

Has anyone else had their bet limits reduced at Box24?


Freddy

[jod5413]

Reality bites, doesn't it, Refre? Looks like you may not have been a keeper to them. Or maybe it is really a mess up they will fix? Hope it works out.

[refre]

Reality bites, doesn't it, Refre? Looks like you may not have been a keeper to them. Or maybe it is really a mess up they will fix? Hope it works out.

The manager finally got back to me. Apparantly some error caused my limits to reset. I have my old limits back.

Freddy

[labeled]

I concur, I'm loving their support & quick withdrawals.

[gkuieck]

After a great run at Box24 last week (Screenie) I was disconnected from the casino, and when logging back in I found my bet limits had been lowered to about 10% of what I had before. Since then, for over a week now, I've been trying to get management to shed some light on the incident. Haven't heard back yet, according to CS it's still being reviewed.

Has anyone else had their bet limits reduced at Box24?


Freddy

Yes, I fact I just made the decision yesterday to close my account with Box24 which I NEVER thought I would do. I was a player at that casino for probably 16 to 18 months and honestly thought i had finally found a GREAT Rival Casino with great customer service and extremely fast payouts. My past experiences with Rivals were TERRIBLE but I really liked the games, so I thought Box24 was the answer to being able to play Rival games again. But as time went on I must have won too much, I know that I did have some nice wins and cashed out several times but I still deposited more $$'s than I cashed out in total. I guess I should have wised up and saw this coming because as time went on, it seemed each time I cashed out anything, something about my account would change. At first it was that they stopped giving me promotions, than my betting limits continued to get lower and lower until finally in the last month or 2 the most I could bet was $2.00 on ALL 20 line slots games (could not move past .01) and $3.75 Max on 15 line slot games (I could bet .01 and .05 denominations only) where as when I first started playing I could bet max $20 on 20 line games and max $37.50 on 15 line games and my Video Poker limits were lowered also. So I emailed management to ask if it was a mistake and could they fix the problem and after a day or two of emailing back and forth I finally got this final response, no other explanation:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Dear ******

Account: *******

Thank you for your feedback and we appreciate your comments. Unfortunately the limits are set by management and will not be changed at this moment in time.

Warmest Regards

*******
manager@box24casino.com

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~

So I made the decision that it was not entertaining to play with such low limits, went into player exclusion and closed my account.

I have heard nothing more than "Your account has been closed as per your request." even after a very long email explaining why I was closing my account. I really expected something more after over a year of loyalty to the casino and thousand of $$'s in deposits.

I still think Box24 is by far a better Rival than most, but I have never had this happen no matter how much I have cashed out with the RTG's I play, like Inetbet and Intertops - so I think my Rival days are over.