RTG - Capping Max Wins

[Papa-ya]

I have been thinking and bugged about the capping the max wins on RTG games, ever since winning, finally, the 5 expanding wilds on the Count Spectacular slot.
Recently I had a win of 4 Counts on the reels 1-4, paid out $255 at 1 cent per line, with the misc items on reel 5. Then later still playing and paying for all lines at 1 cent per line, I get 5 expanding Counts covering all lines and it only paid 2x or a tad less than 4 Counts, for a $500 win at 25 cent wager.
According to the pay table the first page shows 5 counts paying out at 10,000 coin, I assume this means per winning lines. At 1 cent per line the payout would be $100 per line x 25 lines. Instead the game is set to pay out for only 5 lines, even though the player has wagered on all 25 lines.
Now on page 2 there is this second rule that caps a players win, thus only paying the player for 5 lines despite the fact the player is paying for 25 lines. I can understand the second rule to a point, but feel it is written unfairly to the average player.
If the rule is written to keep high rollers from breaking the house then it should state a max payout of say, $50k will be awarded. Thus the low roller can still enjoy the usually once in a lifetime hit of 5 expanding wilds and be paid accordingly for the amount wagered, instead of being penalized for the fear of high rollers breaking the bank.
I feel this is an unfair practice if a player has bought 25 lines and is only paid for 5. What is the point of having a game with expanding wilds if a player will never be able to acheive the true value of it?
I have questioned the casino about this and sent them my screenshot, they have forwarded this to RTG cs, hope this can be resolved for all players that have been capped.
RTG really needs to rethink this ruling as it is more of a dissapointment, than a draw, in the desire to continue to play with their software. Rules like this leaves a player feeling the expanding wilds are a false draw to lure players in to make big wagers for that ultimate 5 wild win.

I would have liked to have added a poll, but don't know how to do this, regarding is it fair or not.

[Simmo!]

I agree it's a silly rule, especially when you consider that a player playing at 25c can still win a progressive jackpot of thousands. In light of that it doesn't make any sense to have a 4000/5000 x linebet max payout IMO.

[Lucky Loser]

If you want to get the max payout on this slot or others like it you should play 5 lines x 5c instead. Had you done this it would have paid $2500.

[Nifty29]

If you want to get the max payout on this slot or others like it you should play 5 lines x 5c instead. Had you done this it would have paid $2500.

Yes, although you can expect a much higher variance...and given how often one actually is affected by the max payout cap, it probably isn't worth it for that purpose alone.

[Papa-ya]

I had played it quite a bit at less lines, but the wins mostly hit on the lines not covered, thus rendering your time and money spent for the most part useless.
To play at the lessor lines for a higher wager, per line is feasable when only playing for the 5 reels of expanding wilds, but the question remains if it would ever happen, as this hit is rare and hard to come by.
Because it is a hard win to get, this is why I think paying only 5 lines for the ultimate win that every gambler plays/hopes for, is more of a penalty than a prize, to the average player.

[KasinoKing]

I think you are right about how much it should have paid, and I totally 100% agree with everything you said about this.

With previous slots this hasn't been such a big issue, as the cap was normally only reached when getting a sequence of good wins during free-spins, or getting 100's of free-spins, or both.

But with this particular slot the rule is blatantly unfair as players can NEVER achieve the advertised pay-out.

I wish I could be optimistic about getting RTG to recognise this injustice and do something about it, but realistically I doubt anything will be done.

KK

[nisosbar]

While I still play on RTG casinos, this is just one in a list of reasons why, all else being equal, RTG does not compare well to other softwares, IMHO.

[Papa-ya]

Just received this email, not sure I understand it.


Dear XXXXX,

We write with reference to your query regarding the above mentioned game.

The investigation carried out shows that you were paid $499.85 on the Re-spin feature. The payout, plus the $0.15 won in the original spin equal $500, which is the maximum amount you can win on a single spin. This maximum is set for all of RTG's slots at 50,000 the amount bet per line. It is true that the 5 Counts would have been a winner on all 25 lines, however the rules
state that the maximum win per paid spin is 50,000 bet per line.

We hope the above information has been helpful. Should you require any further assistance please do not hesitate to contact us.


Sincerely

Latifa

[Papa-ya]

If you want to get the max payout on this slot or others like it you should play 5 lines x 5c instead. Had you done this it would have paid $2500.

Lesson learned, from now on, I'm playing this type of game your way.

[colly]

Lesson learned, from now on, I'm playing this type of game your way.

Lesson learned for me as well-just wont play a slot where you cannot win the advertised payout. Very shonky