Well done, ClubDice! You rule!

[Anne_66]

After reading so many postings about casinos that just don't pay their customers, or keeping them on a string, I must single out the ClubDice Casino for praise.

After winning a total of $22,000 within a couple of weeks, I requested a cash-out. They wanted me to send them copies of my cc, ID and a bank statement. I did so and I received two checks of $5,000 each only about 10 days later, sent by regular mail. I was very pleased as I expected some difficulties because I won $17,000 on my first day, playing with the bonus they provided me. I only made a payment of $75,00 as I was actually afraid of playing online.

Due to their new-members-regulations ($10,000 monthly cash-out-limit for new players) I had to wait another four weeks in order to receive the rest of my money. Last week I requested a further cash-out of $8,000 (1x $5,000 and a few days later another $3,000). This time I chose "express mail" which costs $35,00 for each check.

On Friday 23rd April they sent a mail telling me that both checks are approved and will be sent out immediately. Today morning (Tuesday, 27th April) I received one check of $7965,00 Not only that this was extremly fast but also very kind sending me only one check of the total amount in order to save me $35,00

That's what I call customer service! Their 24hours online-support always is very friendly and all my mails to their support has been answered within a few hours. This, and their fair T&Cs (deposit & bonus has to be wagered only 4 times in order to be cashed out) convinces me that there's no good reason for me to play in any other online casino. Great job, ClubDice! Thanks alot!

[sirius]

This casino is nowhere near as good as you seem to believe. I played here last year and decided to return today because I had $471 in the account that I couldnt withdraw (I should have been able to withdraw $171) and wanted to know how much I would need to have in the account to withdraw anything. I explained this in another thread and how they fraudulanty made the whole balance non-withdrawable, probably whilst processing a previous cashout.

The thread was here and you seemed to prefer not to reply to it and start a new one: http://www.casinomeister.com/forums/...ead.php?t=4181

When I played there originally, I received a bonus of about $130. The time I played, the bonuses weren't removed from cashouts and were there to be played with after cashing out. I cashed out a small profit of about $50 but lost all the $130 bonus left in the account.

The next time I played I got $300 worth of bonuses for $300 of deposits. This time I also cashed out a small profit but didn't win any bets with the $300 bonus left in the account.

The final time I deposited was for a similar promotion to the last one. I deposited $300 and received $300 of bonuses. The rules were exactly the same and the bonus was to be left in the account after withdrawing.

The problem was I couldn't withdraw anything. I wagered the required amount over a few days (in the meantime I was expecting the previous withdrawel to be processed which it was) and had made a loss of $129. I was on $471 but should have been able to withdraw $171 (only $300 was the non-withdrawable bonus).

This promotion was effectively the same as the previous one where I finished on $650, withdrew $350 and left the $300 bonus in the account. I never had luck with the bonuses here and didn't win any bets with the $300 bonus so my balance was zero before playing this subsequent and last promotion I took part in.

What must have happened (I have conclusive evidence today), is that after processing the withdrawel of $350 from the previous promotion, they decided to make my whole balance in my casino account non-withdrawable. Remember only $300 was a bonus and I should have been able to withdraw the excess balance after completing the wagering requirements.

I had no luck with support. They finally said it was the decision of the finance department and they couldn't give me any details (at first they though it could be a technical error until they heard from the finance department). I didn't even know how much I needed to have in my account to withdraw anything.

That is until today!! I played there for the first time in over 6 months and quickly took my balance from $471 to $601. Remember that $300 is my deposit and $300 is the non-cashable bonus. I should therefore be able to withdraw $301 and leave the $300 bonus in my account as per the terms and conditions I deposited under. I knew this was unlikely to happen because I couldn't withdraw the $171 I was entitled to before but I played because I wanted to know what value they had set the non-cashable bonus to be.

I found out I could only withdraw $101. They had set the bonus to be $500 ($601-$101) which proves they committed fraud. The bonus amount was only $300 just as the previous one was. There is no way they could contrive the bonus amount to be the arbitrary figure of $500 without them doing so deliberately and fraudulantly to prevent me cashing out.

A side issue is that now the cashier actually removes the bonus amount after cashout which wasn't true when I played. So instead of having the mysterious $500 bonus in my account after withdrawing the $101, I end up with nothing. That is applying the rules retroactively. The way the bonus worked at the times I deposited was that the non-cashable bonus was to be left in the account after withdrawels.

[hhcfreebie]

Their bonus is no longer sticky, now they called it phantom bonus. That is, when you make a cashin those bonus will disappear.
I remember I've read their new terms somewhere.
Anyway, that doesn't make them look good at your case.

[sirius]

The main point is they changed the bonus from a $300 bonus into a $500 one so I wouldn't be able to withdraw my own money! They probably did this while they processed the previous withdrawel and noticed a balance and realised I had made a $50 profit the two previous times I played. There is no other explanation for what they did other than fraud. The bonuses were non-cashable at the time and they stayed in your account until you lost them.

1st time: deposited $100, got $130 sign up bonus. Ended on $280. Cashed out $150 (50 profit). Bonus was lost quickly soon afterwards.

2nd Promo offer: Deposited $300, got $300 bonus. Ended on $650 and cashed out the $350 available. $50 profit once more. Bonus was all lost again.

3rd Promo offer: Deposited $300, got $300 bonus. Ended down over $100 after wagering requirements but couldn't withdraw a thing and couldn't get answers from them. Couldn't get any help from anyone including WizardofOdds who was advertising them. Yesterday I played again many months later and got up to $601 (above the deposit and bonus amount- so I hadn't lost a thing). I then found out that the bonus amount was set to $500 sometime after I deposited for the promo! I could only withdraw $101 (which I did) of the $301 and to make matters worse, the $500 remaining disappeared automatically and my balance is now $0!!

So despite not losing any of the three times and winning above the bonuses (I won $50 the first two times and $1 the third time) I was cheated out of $200 and am down $100 overall! That is not even considering the last bonus was completely removed without me losing it. I don't think I need to explain any further.

I will be 'pitching a bitch' here as Bryan seems to be friendly with these guys. I can't wait for their explanation.

[jpm]

Sirius, did you have 0 balances each time you deposited and got a new bonus? If not, they accumulate along with the wagering requirements. Are you saying that each time you deposited, got a bonus, and met the wagering requirements for each bonus before making the withdrawl and then going back and losing the bonus?

I know when I signed up there and was playing on a bonus, I was able to withdraw winnings BEFORE I met wagering requirements, but couldn't touch the bonus money till I was done wagering. Did that like 3 times before I finally finished the w/r and cashed out.

[Anne_66]

I'm sorry to hear that, Sirius

Have you talked to their live-support yet? These guys are usually very helpful. I'd do this before asking the Meister for a hand.
If this doesn't help, pitch a bitch then...

But as JPM says, was your account balance down to zero when you deposit again and received a bonus? In case you didn't know, your balance has to be $0.00!

This is what happened to me once when I didn't know of this $0.00 term: On my first deposit I received a $100.00 bonus. I lost. Then, next day I deposited again. First $200.00 than another $180.00. I denied bonuses for these two payments, by the way. With my last deposit, I won about $500.00 and cashed-out. The next day, I realized that they took away $100.00 from my account. I talked to their live-support and ask them why they did remove my 100.00 bucks? I was told that this was the bonus given for my first deposit (they always remove bonuses when you cash-out). I told them that I've lost everything and did my next deposits without receiving a bonus. Then it turned out that I didn't lost "everything", cause there were still $0.40 on my account left, and it has to be exactly down to $0.00 So now that I know of this regulation, everything is working fine at ClubDice for me.

[sirius]

Sirius, did you have 0 balances each time you deposited and got a new bonus? If not, they accumulate along with the wagering requirements. Are you saying that each time you deposited, got a bonus, and met the wagering requirements for each bonus before making the withdrawl and then going back and losing the bonus?

I know when I signed up there and was playing on a bonus, I was able to withdraw winnings BEFORE I met wagering requirements, but couldn't touch the bonus money till I was done wagering. Did that like 3 times before I finally finished the w/r and cashed out.

I'm interested in what you say here but I always had a zero balance before purchasing for a promotion but the promotions were on smaller deposit amount usually. For example, on 28th August (the second $300 bonus), the promo was a match up to $300 on multiples of $50 deposits so I deposited a number of times before starting to wager.

I can't remember the wagering requirements now but both times I always completed the wagering for the full $300 bonus and deposits before attempting to withdraw anything. In what way would the wagering accumulate like you said because I'd lost all previous bonuses before depositing for a promotion and completed the full wagering requirements for the full bonus amount?? Do you understand what could have happened?

I always lost all the bonuses before playing the next promotion for simplicity reasons but nothing about it was even mentioned in the terms and conditions. The support seemed to have no idea about what was happening although I was told on the phone a couple of times that it was the decision of the finance department.

[sirius]

I'm sorry to hear that, Sirius

Have you talked to their live-support yet? These guys are usually very helpful. I'd do this before asking the Meister for a hand.
If this doesn't help, pitch a bitch then...

But as JPM says, was your account balance down to zero when you deposit again and received a bonus? In case you didn't know, your balance has to be $0.00!

This is what happened to me once when I didn't know of this $0.00 term: On my first deposit I received a $100.00 bonus. I lost. Then, next day I deposited again. First $200.00 than another $180.00. I denied bonuses for these two payments, by the way. With my last deposit, I won about $500.00 and cashed-out. The next day, I realized that they took away $100.00 from my account. I talked to their live-support and ask them why they did remove my 100.00 bucks? I was told that this was the bonus given for my first deposit (they always remove bonuses when you cash-out). I told them that I've lost everything and did my next deposits without receiving a bonus. Then it turned out that I didn't lost "everything", cause there were still $0.40 on my account left, and it has to be exactly down to $0.00 So now that I know of this regulation, everything is working fine at ClubDice for me.

This doesn't sound right either because the cashier seems to keep track of bonuses and the amount you can withdraw. If it went through, why would they later remove $100? Are you saying they sent you $400 instead of the $500 you cashed out or did they remove the $100 from your casino account?

[Anne_66]

They removed it from my account. They always remove bonuses after withdrawals.

Here's a part of their T&C:
-----------------------------------------------
Please note that:
- Bonus credits are for wagering purpose only, and you may not cash out the bonus. You may only cash out your winnings.

- Only withdrawal of an amount superior to the Play Bonus will be processed, and the Play bonus will be deducted from your withdrawal request.

- Bonuses will be automatically removed from players accounts after a withdrawal request.
-------------------------------------------------

Anne

[linda7]

Hi Annie,

If you had 40 cents left in your account, how do you bet that to get your balance down to zero? Unless they have 5 or 10 cent games, it does not seem fair. I know most casinos consider your account as "zeroed" once you are under a dollar? JPM, am I correct on this? Thanks for any info you can provide.

***hugs***