Inetbet CS

[weplant]

Whats with Inetbet...I have sent them a email twice (through their website) about a problem I had and have received no response...There is no live chat and I didn't see a phone number to call them..Is this typically behavior for them??

[iNetBet Promos]

Hi Weplant,
I have taken a look at the support mails and cannot see any unanswered.
Please PM me your issue and I can get someone to look into this for you. Remember to include your username.
Best Regards
iNetBet Promos

[vinylweatherman]

Hi Weplant,
I have taken a look at the support mails and cannot see any unanswered.
Please PM me your issue and I can get someone to look into this for you. Remember to include your username.
Best Regards
iNetBet Promos

So, if the OP had remained patient, he would have waited, and waited, and waited.......


...and waited....


and waited...........

etc.

It's a long standing problem that iNetbet continue to remain in denial of, rather than doing something about, other than "firefighting" whenever this issue spills over into the forum; which fixes it...... until the next time.

[GGW Laurie]

So, if the OP had remained patient, he would have waited, and waited, and waited.......


...and waited....


and waited...........

etc.

It's a long standing problem that iNetbet continue to remain in denial of, rather than doing something about, other than "firefighting" whenever this issue spills over into the forum; which fixes it...... until the next time.

Not unless the username had not been included as was eluded to by Inetbet CS, this sometimes happens and is not uncommom, wouldnt you agree?

Weplant, Inetbet is one of the few casinos that you can count on to pay you like clockwork, 24 hours or less as a US player, if not having live chat or phone service helps keep players being paid in such a short time frame, its a good thing imo.Its just their thing and as a player there, im more than happy with them.



Laurie

[vinylweatherman]

Not unless the username had not been included as was eluded to by Inetbet CS, this sometimes happens and is not uncommom, wouldnt you agree?



Laurie

Well, not all players are technically aware of this potential problem, and surely this should be "error trapped" by the webform so that the player KNOWS his issue has not been correctly submitted.

Currently, when this happens, there is NO mechanism for the user to ask WHY they have not heard back, other than submitting a second query, presumably making the SAME mistake again.

[GGW Laurie]

Well, not all players are technically aware of this potential problem, and surely this should be "error trapped" by the webform so that the player KNOWS his issue has not been correctly submitted.

Currently, when this happens, there is NO mechanism for the user to ask WHY they have not heard back, other than submitting a second query, presumably making the SAME mistake again.

Fair enough vinyl

But do you agree that they are a good casino and that Weplant should not be worried about them as a US facing casino?

Laurie

[vinylweatherman]

Fair enough vinyl

But do you agree that they are a good casino and that Weplant should not be worried about them as a US facing casino?

Laurie

They are a good casino, but they have "all their eggs in one basket" as far as CS is concerned, which means what is a minor inconvenience at any other casino becomes a MASSIVE PROBLEM at iNetBet very quickly as the "ignored queries" mount, and the player becomes increasingly convinced they just "got scammed". This is a particular problem for players new to iNetBet, where their FIRST dealings with them are met with no responses, yet their money sits stuck at the casino.
Where the money sits has quite a bearing on how quickly and severely a problem can escalate. When the casino has the money, the player CANNOT just walk away and try elsewhere, they HAVE to wake up the casino to get the issue dealt with, and their money back, before they can take their custom elsewhere.

I had a problem at Unibet before Christmas, and they ignored my emails, so they never did see my first deposit, and were eventually uninstalled. The money was on "my side", so I was able to "walk away" and let them solve the problem in their own good time. I also thought that if they were this hard to get hold of for a deposit, it could be much worse later on with a withdrawal.

[weplant]

Thanks for all your replies...It was very intersting, since they have no live chat and no phone number I submited the forum they have you fill out. When you go into help it pops up..I put in my user name, etc. told them my problem and hit submit. It said my request had been sent..Did this twice and never heard from them...So I did PM them here on forum and got my question answered..However, when looking at my emails yesterday I had two unable to delliver messages saying the forums I submited were undeliverable, so obviously that is why I did not hear from them..But, I did not put in any address on my own, the info is there and you just hit submit..Maybe I should let them know there is a problem with them receiving questions with their setup..

I do trust Inetbet and have just made another deposit..I just wish they were easier to contact, either live chat or a phone number...

[3mptyseat]

As VWM has suggested in the past, how freaking hard would it be to set up an auto-reply system so that a paying customer at least KNOWS they are just being ignored instead of letting the time and frustration mount?

"nothing hurts like nothing at all..." but it hurts a lot less when u know they just dont care... When u can't tell... well, whatever, current system is disaster...

[vinylweatherman]

Thanks for all your replies...It was very intersting, since they have no live chat and no phone number I submited the forum they have you fill out. When you go into help it pops up..I put in my user name, etc. told them my problem and hit submit. It said my request had been sent..Did this twice and never heard from them...So I did PM them here on forum and got my question answered..However, when looking at my emails yesterday I had two unable to delliver messages saying the forums I submited were undeliverable, so obviously that is why I did not hear from them..But, I did not put in any address on my own, the info is there and you just hit submit..Maybe I should let them know there is a problem with them receiving questions with their setup..

I do trust Inetbet and have just made another deposit..I just wish they were easier to contact, either live chat or a phone number...

That is the fault of iNetBet. The webform does everything for you, and if iNetBet haven't coded it correctly, it will fail.

Even if you realise straight away this is happening, there is no way to let them know, you just have to keep trying in the hope that the problem clears itself, or iNetBet realise there is this problem (after all, no-one can actually TELL them at this stage), and gets it fixed.

I do NOT accept that "PM the rep on Casinomeister" is a valid alternative, since this is ONLY something that Casinomeister members will know about, leaving other players with no way to get the problem resolved.

Perhaps this is the underlying problem behind many of the other "I have sent xx emails in the past yy weeks, and all were ignored" complaints.

If there is ever a MAJOR failure of the email system, iNetBet would have VERY many aggrieved players who might think that they have simply "done a runner" with their money, and are never likely to reply.

This has happened many times before with casinos, and no player KNOWS their chosen casino can be trusted, they can only minimise the risk by choosing carefully.

It would at least mitigate the effect of such problems if casinos were quick to announce them on the website, or better still, in the casino lobby. This applies also to when CS are simply overwhelmed, and cannot meet the standards for returning replies, which is supposedly "within the hour" at iNetBet, and the main reason they feel email on it's own is all they need.