Intertops account freezed

[Broke]

Hey,

I'm having this problem with Intertops. My account was freezed and Intertops support asked some documents to confirm my account details. Heres the conversation between me and the support rep:

"Hey,

My account has been disabled for some reason. Could you re-open it?

Thanks!

XXXXXXXX

------------------

Please quote REF XXXXXXX when responding to this message.

Dear XXXX,

Thank you for your e-mail.

Unfortunately our Risk Management has decided to temporary close your account for security reasons. If you wish your account to be reactivated, please send us the below mentioned documentation:

*Valid Picture ID (such as Driver’s Licence or Passport)
*Recent Utility Bill (dated within the last 6 months – verifying your address)

*Credit card authorization form
*Copy of credit cards (front and signed back) you intend to use

Please send us the needed documents at your earliest convenience.

Thank you for your understanding.

Sincerely

Sandra
intertops Support Team

----------------------

Hello again!

Attached to this email are:

- a picture of my passport

- a picture of my electricity bill

I did not include any document of my depit card, cos I only use Moneybookers and Neteller. Also there might be my old address registered on my Intertops account.

My new address is: XXXX

Hope this helps!

Have a nice weekend.

Username: XXXXXXXX

-------------------

Please quote REF XXXXX when responding to this message.

Dear XXXXXX,

Thanks for providing us with your Bill and Passport.

Unfortunately, we are unable to opened the account, due to security reasons.

Sincerely,



Linda

---------------

Hello,

What do you mean by that? Why is that?

I haven't done anything wrong or have I? May I open a new account then?

-----------------

Please quote REF XXXXX when responding to this message.

Dear XXXXXX,

Thanks for your mail.

Unfortunately, a new account is not necessary, as it will be closed. We need the documents for verification of the account, Deposits and Withdrawals.

We appreciate your cooperation.

Sincerely,


Linda

----------------

Okay...... I tought I just send those documents earlier today.


">Thanks for providing us with your Bill and Passport."

Are you high or something?

-------------

Please quote REF XXXXXX when responding to this message.

Dear XXXXX,

Thanks for providing us with your Bill and Passport.

Unfortunately, we are unable to opened the account, due to security reasons.

Sincerely,



Linda"


Intertops support seems pretty useless and they sent me the same answer 2 times. It even has the same spelling errors as you can see..

[anniemac]

You can call Intertops on the phone. I have handled things with them this way. I had to send in new docs cause I hadn't played there in a while but all was handled swiftly.

[vinylweatherman]

This is the kind of attitude that REALLY pisses me off. You are an EXISTING player, and they were perfectly happy before.

They are throwing you out, rather than making a proper effort to clear up the problem.

You may be able to resolve this through the PAB service, although after this attitude, I can't see WHY you still want to play there. There is plenty of choice, and Intertops is NOT one of the best in terms of promotional offers.

[Nifty29]

This is the kind of attitude that REALLY pisses me off. You are an EXISTING player, and they were perfectly happy before.

They are throwing you out, rather than making a proper effort to clear up the problem.

You may be able to resolve this through the PAB service, although after this attitude, I can't see WHY you still want to play there. There is plenty of choice, and Intertops is NOT one of the best in terms of promotional offers.

We are assuming here that there is nothing untoward going on with the player.

Pretty big assumption.

[Broke]

Well I don't have multiaccounts and I haven't played there for over an year so... And I asked from the support if I had done something wrong, but she didn't answer.. It's just that my account has been closed and they won't open it.

[vinylweatherman]

We are assuming here that there is nothing untoward going on with the player.

Pretty big assumption.

This is an EXISTING account, and all of a sudden there is an issue which CANNOT be resolved, and it is clear that the casino has absolutely NO interest in resolving whatever issue has arisen. I presume the documents sent both relate to the new address, and are in that respect perfectly in order. The casino should be asking for further documentation to support the house move, rather than saying "talk to the hand".

The ONLY thing that has happened is the player moved house, this should NOT be such a "big deal". All that is needed is a re-verification of the player at the new address, which seems to be what has happened.

It seems that at Intertops you are not allowed to move house and then come back to play. It seems to me that the problem IS this move of address, and the casino will not accept re-verification of an existing player at a new address, nor will let this player open a new account with full verification at the new address.

I often come back to casinos, often YEARS after I last played. Whilst a few have asked for a fresh set of up to date documents, I am still at the same address - but what if I had moved house, would I also be having a great deal of trouble getting back my existing accounts?

[spiderlegz]

You (OP) could try to provide some screenshots of your Neteller (or MB) account to them, at least that worked for me.

[doomed4ever]

I recall the few times I did play at intertops they asked for debit/credit card scans. Took around 3 emails to inform them I NEVER Deposit with any card only neteller. (So how can i provide a scan of a card that I never registered or deposited with) Then I had to provide FULL scans of the interiror of my neteller account. Not somthing I was happy doing as it lists all my transactions. And certainly not a document I want to send through unsecure email.

In the end I gave up. Loops hoops n bull. Oh reminder to get a neteller account your already vetted to the hilt to get the neteller account open. Will some casinos ever learn ?

[doomed4ever]

Another point on this, with the likes of say love em or hate em 3Dice I have never had a document problem. So damn easy as they are 1 of a very few who can do intelligent security checks on those playing without asking for life history. Maybe a lesson to be learned by those that really do know how to run a casino from the point of view of their most valuble asset - THE PLAYER!

[ksech]

I have to say I'm surprised, but I'm only 1 in what (?) a hundred thousand who played at this casino? If you are looking for good/great promos then this isn't the casino for you, BUT they don't push promos onto their players like some casinos do. I do have to say, when I started playing there when they were MG (Intertops green), through their switches to Royal Joker and Intertops red, I've NEVER had any problems with CSR. They were always very prompt in their replies, knowldegeable in answering questions, payouts were in reasonable time frames. They DON'T flush (a biggie for some), but most of the payouts I ever enecountered were usually under their 48 hr timeframe, some were under 3 hrs (varies depending on withdrawal method).

I'm sure if I were to reopen my account, I may have some issues with renewing my docs as ALL of my bills are now paperless. I had considered reopening my account if I could figure out a way to withdraw, been in contact with Suzanne who has always been prompt, courteous, and extremely help in providing solutions to problems. I may be in the minority, but I'm sure every person will handle/deal with like situations in different "attitudes".

Intertops is okay in my book, if that even matters. You seldom read anything good/bad about them, which doesn't mean they may be the BEST casino out there, but I think you have to take into consideration "no news can be good news" where notariety is involved.