Caesars Casino review. (UK only)

**ksech** · 4th January 2011, 12:31 PM

I received an email from Harrah's (I play at Showboat, Caesars, and Bally's when I go to AC), this is from the bottom of the email...

This is an advertisement from Caesars. It was transmitted by e-Dialog on behalf of
Caesars Entertainment, c/o Caesars Operating Company, Inc. ATTN: Internet Marketing,
P.O. Box 98905, Las Vegas, NV 89193-8905.
Caesars Entertainment Corporate home page...
http://www.caesars.com/corporate/index.html

Not sure if this is pertinent?

**mrjones** · 4th January 2011, 02:04 PM

hi rusty am i right in thinking that this software & casino is the same as jackpotjoy???? , to which i already play , where ive never had any problems with withdrawals , though i did have a problem with two bonus rounds clogging up & lost those games , got sorted in the end via e mail, payouts was paid but did take a while ,luckly i had a screen shot to back it up , other than this ive had many hours playing these games & they seem to be ok.

**Rusty** · 4th January 2011, 08:48 PM

Originally Posted by mrjones

hi rusty am i right in thinking that this software & casino is the same as jackpotjoy???? , to which i already play , where ive never had any problems with withdrawals , though i did have a problem with two bonus rounds clogging up & lost those games , got sorted in the end via e mail, payouts was paid but did take a while ,luckly i had a screen shot to back it up , other than this ive had many hours playing these games & they seem to be ok.

Hi mrjones, the software is the same but as far as I know the ownership is different though I see Jackpot Joy are also licensed by Gibraltar.
I have not played there but looking at the website it appears the site is owned by gamesys the software provider and the license is registered under profitable play ltd.
They look safe to me.

I have recently put some whitelisted jurisdictions to the test since I could not get a straight answer from any of them about what some of their guidelines meant in real terms for the player.
I am pleased to say Gibraltar was one which passed with flying colours giving me a personal assurance my issue would be looked into, which it was, and a follow up email asking if things had been sorted to my satisfaction just 48 hours later.
That is just one instance so I am not about to go gooey eyed with them but I am pretty sure I would of received nothing coming close to that level service and diligence with some of the more dubious licensing authorities (I think we all know who they are by now)

Criticism of the software is valid to a point and I mention why in my review but I think a couple of the earlier responses were over the top in their criticism.
I know most of us slot players are always looking for a safe new software to play and that's why I though this casino worthy of a review.

Hopefully, if they are successful, they will be quickly releasing new games and even though most of the current slots are pretty generic in design there are signs this is a software company that is prepared to innovate.

I am not affiliated in any way to this casino or the software and would not of posted a review if I were.
Anyone who gives them a try post your experiences, positive or negative, here but try to stay constructive.
We need as much competition in the software industry as possible.

**Seventh777** · 4th January 2011, 11:32 PM

Keep up the good work Rusty

, in these dire times it is comforting that someone is going to all this trouble to find what I think IMHO, is, that what, we are all looking for.

Remember the way of the cynic....... They know the cost of everything, but the value of nothing

.

**Rusty** · 5th January 2011, 12:28 AM

Originally Posted by Seventh777

Keep up the good work Rusty

, in these dire times it is comforting that someone is going to all this trouble to find what I think IMHO, is, that what, we are all looking for.

Remember the way of the cynic....... They know the cost of everything, but the value of nothing

.

Thanks.

Have to say though a good dose of cynicism is pretty much a requirement if you want to gamble safely on line.

**DiamondGeezer** · 5th January 2011, 07:44 PM

They did a 'bait and switch' on me which was never resolved.

http://www.casinomeister.com/forums/...it-switch.html

They were totally unresponsive so I can't reccomend them.

**Rusty** · 5th January 2011, 08:23 PM

Originally Posted by DiamondGeezer

They did a 'bait and switch' on me which was never resolved.

http://www.casinomeister.com/forums/...it-switch.html

They were totally unresponsive so I can't reccomend them.

Thanks for that DG and of course I would feel the same way.
I would of taken the issue up with Gibraltar, complete with screenshots and email, chat transcripts etc. Perhaps you can still do this.

What happened in the end?

ps.

You did use the link in the email to sign up I presume? If not the system wouldn't apply that particular bonus.

**Rusty** · 6th January 2011, 03:36 AM

Just to update on my cashout.
It is in my account so no problems on that score.

**DiamondGeezer** · 6th January 2011, 04:28 PM

Yes I did use the link which was a personal invite from Jackpot Joy to my account number. Your suggestion of contacting Gibralter is a good one, I sort of lost interest after posting it up on here.

It's not really about the bonus at the end of the day, just getting ever more annoying that companies seem to contstantly ignore the law and advertising standards lately. You would think the industry would improve by now but sadly it seems to be the same mistakes again and again.

**Rusty** · 6th January 2011, 10:57 PM

Originally Posted by DiamondGeezer

Yes I did use the link which was a personal invite from Jackpot Joy to my account number. Your suggestion of contacting Gibralter is a good one, I sort of lost interest after posting it up on here.

It's not really about the bonus at the end of the day, just getting ever more annoying that companies seem to contstantly ignore the law and advertising standards lately. You would think the industry would improve by now but sadly it seems to be the same mistakes again and again.

I agree and I am not sure what can have gone wrong in this instance but I'm pretty sure it will not have not have been a deliberate , just very bad CS and communication which is enough on its own.
I guess it is possible they were being hit and decided shut the promotion down which would stink.

I hope you do take it up with Gibraltar because if nothing else it is worth seeing how these jurisdictions react to complaints.
In my test case they responded
very well but then again the CS at Caesars casino was excellent for me too and that was obviously a very different experience to the one you had.

If you do take it up with them remember to include screenshots and such and point them both to your original thread and this one.
In turn Gibraltar could point Caesars to this thread and it may yet be everyone can come out of this satisfied.