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Thread: Tropica Casino error

  1. #1
    LOOKAWAY's Avatar
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    Tropica Casino error

    Has anyone got promotions at tropica casino?

    I think there is an error as my £25 cashout is not logged anymore in my history and all promos are gone.

    What do you think?

  2. #2
    Balky's Avatar
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    Just checked Tropica, there are several promos in the cashier.

    B.

  3. #3
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    I get them.
    I get that crazy Santa Saw you free chip each day.

    Promotions
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  4. #4
    chboogies is offline Newbie member
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    tropica casino

    Same thing happened to me. As soon as I cashed out on a free chip all promos were now gone for me too.

  5. #5
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    Thanks for the replies everyone.

    Is this recently chboogies?

    I just checked my GMX mail account and found three emails.

    First email said my withdrawal was being processed which is strange as the withdrawal has not been pending for a day.

    Second email said my cashout has been reversed and if I didn't do this to contact support.

    Third email said that they needed fax back docs which is strange as I have already sent them twice before, last time I sent them was only last month around 6 November.

    I can see that my withdrawal was canceled but the £25 is not in my account.

    I'll just have to send docs in again.

  6. #6
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    Quote Originally Posted by LOOKAWAY View Post
    Thanks for the replies everyone.

    Is this recently chboogies?

    I just checked my GMX mail account and found three emails.

    First email said my withdrawal was being processed which is strange as the withdrawal has not been pending for a day.

    Second email said my cashout has been reversed and if I didn't do this to contact support.

    Third email said that they needed fax back docs which is strange as I have already sent them twice before, last time I sent them was only last month around 6 November.

    I can see that my withdrawal was canceled but the £25 is not in my account.

    I'll just have to send docs in again.
    They are clearly "jerking you around". Time to leave.
    Empty Fruities Astern Capt'n
    Back to port for unloading.
    Full Sails - before we get raided ourselves.

  7. #7
    denamoutz is offline Less than Zero
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    I made a cashout on a free chip, and they never requested documents But after that request, i've never gotten any promos from them again

  8. #8
    chboogies is offline Newbie member
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    tropica casino

    This happened about 10 days ago - before they processed my cashout they did request my documents and i was paid but no more promos.

  9. #9
    LOOKAWAY's Avatar
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    Well just received this reply from them.
    .................................................. .....................................
    Regarding your withdrawal.

    We would like to inform you that your withdrawal has been denied due to
    having multiple accounts within the rival based casinos.

    Thank you for understanding.

    If you have any further questions, please don't hesitate to contact us
    again.

    Sincerely,
    Nathan
    Tropica Customer Service
    .................................................. ................................................


    Complete crap I have to say. To not even mention which casino I have multiples at.

  10. #10
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    I think I haven't even signed up at a new rival casino since 6 November.

    If someones using my info to sign up new accounts, this is going to cause me big problems I reckon.

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