betphoenix.. not pay me

[bisbis]

i have requested a bonus 27$ in betphoenix i completed the pt and requested payout and i received this mail:

In regards to your most recent withdrawal request we would like to inform you that your withdrawal request has been declined. And here is the reason why; One of our Tournament rules say: All Winnings will be voided if Free Chips or cash back are used on our Slot Tournaments. Due to this reason your payout will not be processed.

If you have any further questions please contact us back again.


but i havent never play at tournament, last week i played at the free tournament.

who help me?

[KasinoKing]

who help me?

This guy: Nicolas Johnson < Click there!

KK

[bisbis]

thank you

[Rusty]

thank you

Lets us know how you get on by updating this thread please.

[roygen]

I have just had a withdrawal returned to my casino balance with no explanation. Here is the Chat with live support :

Please wait for a site operator to respond.

You are now chatting with 'Omar'

Omar: Welcome to the Best Casino on the net; Bet Phoenix Casino; how may I help you today?

me: Hi- Can you tell me why my withdrawal has been cancelled please.

Omar: please send us an email with all of your questions to

payouts@betphoenixcasino.com
me: You cannot help me ?

Omar: no

Omar: we are not in charge of the pay outs

me: OK thanks- bye

This is after having a problem Withdrawing to Neteller of which Nicolas Johnson in formed me it was due to Maintainance being carried out.

Have sent an email to payouts- No response yet !!

Also contacted Nicolas Johnson

Not impressed at all

Will update when I know whats going on, There is no reason whatsoever for them to cancel my withdrawal.

[bisbis]

now ihave a rejected withdraval and there isnt any money in my account

[bisbis]

help me, nicholas in the chat is very slow, and i see in the my transaction there isn't any transaction of tournament:

Date Transaction Amount
8/4/2010 12:07:50 PM Manager Withdrawal Approved! ($180.17)
8/4/2010 12:07:50 PM Manager Withdrawal Requested ($180.17)
8/4/2010 12:07:35 PM DF-Moneybookers Withdrawal Declined $180.00
8/4/2010 10:39:09 AM DF-Moneybookers Withdrawal Requested ($180.00)
8/4/2010 3:10:20 AM Coupon 'SINGLEWOMAN1 ' redeemed $27.00
8/4/2010 3:10:20 AM Coupon 'SINGLEWOMAN1' requested


but they take me the piss????

[bisbis]

im very happy:

nicolas say: Just so you know, I can confirm that Omar was wrong, you are right. You didn't play any tournament with the free chip. You'll get your money back in your account. You can then request payout, and Omar will be dealt with accordingly



i reccomended nicolas very gentle amd perfect operator, a little slow

[Rusty]

I just get a bad vibe from this Casino.
I wonder how you would of got on if you had not joined CM and why is the money being returned to your account instead of your withdrawal processed.

[Nifty29]

I can also confirm I dealt with Omar the other day trying to claim a $50 freebie I was sent last month as a re-download offer.

He was incredibly rude and should be sacked immediately.

He said it was expired - I said there was no expiry on the email - he said "check again" (yup - just those two words!!)

I asked him to pass a message to Nicolas Johnson for me and he said "I dont have his email address" (WTH???) "You will have to contact him yourself".

After that I just said my goodbyes and shrugged my shoulders.

If this is the ilk of live chat reps they have, then they shouldnt bother providing the service IMO